Advance Auto Parts is a business that has received mixed reviews from customers. While some customers have had positive experiences with the staff, others have encountered issues with the service and knowledge of the employees. The reviews mention that the staff can be hit or miss, with some being helpful and friendly, while others come across as judgmental and unhelpful. One customer had a particularly frustrating experience, where they were initially denied a return on a part that was the wrong one, until another employee stepped in and resolved the issue. On the other hand, some customers have had very positive experiences, praising the service and knowledge of specific employees. One customer, in particular, was highly impressed with the assistance provided by an associate named Mark, who went above and beyond to help them find a solution, even assisting an elderly customer who was lost. Overall, the reviews suggest that the quality of service at Advance Auto Parts can vary, depending on the individual employee. While some customers have had excellent experiences, others have faced challenges in getting the help they need. The business may benefit from ensuring consistent training and customer service standards across all of its locations.
Had what I needed. Needed some line fittings and they let me go in the back to where they stock the fittings to confirm exactly what I was needing thought that was a good gesture because it was to hard to explain what I truly needed.
February 2026
Quick service and friendly staff. I like this advanced. Always easy to get a parking spot and it's easy to drive there.
December 2025
Very fast and efficient. Matthew S was awesome and replaced my ice caked and broken wipers blades in seconds!
