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February 2024 by Mike Smith
I had decided I wanted a Wrangler 4xe and researched inventory online, landing on a number of vehicles nearby at Diehl. From submitting my interest online the night before, to getting a prompt call-back from Josh Philips the next morning, to scheduling time to test drive, all the way to closing the deal, Josh and the team were fantastic to deal with. They were fair and transparent in the pricing, gave me a strong trade offer on my current vehicle, and Josh was fantastic to talk to while we waited for the paperwork. Would highly recommend anyone check Diehl out and specifically to ask for Josh. Thanks for the awesome experience!
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February 2024 by Brian Blackwell
Evan and the team were very helpful. informative, and personable during my search for a new truck. This was the third dealership I visited and there was no comparison in the quality of the attitude and service quality.I highly recommend starting with Diehl as I will for my next car search.
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February 2024 by Stephen Harrell
I am rewriting my review to reflect that it was written based on misinformation and a misunderstanding.I have been doing business with Diehl Automotive for over 8 years, and there have been some hiccups here and there, but they always make it right.My first major experience i want to tell happened when we went to purchase a ram 2500. We began our process over the phone and not actually in the showroom. We found the truck we wanted online and started the approval process. When we finally went to the showroom to see the truck, we were paired with Mike Riley as our salesperson. When i say that Mike went above and beyond, that is an under statement. Mike actually turned out to not be a salesperson but rather a representative of the Dodge and other name brands. He is extremely knowledgeable about the features and characteristics of the vehicles to ensure that you are happy with what you are looking at. He is very personable, and there is zero pressure. Mike Riley is a prime example of the type of person that should be in customer service. Even a year after the sale, he still checks in to see how our truck is doing for us, and when i go up there for service, if he isnt busy, he comes out and chats for a few minutes. If you need a vehicle, Mike will definitely help you out.Now i would like to review the service department. By doing so, i will first have to apologize to Shawn Peters for the huge misunderstanding that happened during our visit yesterday due to misinformation.We have serviced our vehicles with Diehl for over 8 years, and their staff have always been very professional and friendly. I will say that the prices are a little higher at Diehl for services. Other than that, they have always provided a greater than 5 star service.Overall, i would give Diehl higher than 5 stars if i could.
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December 2023 by Evan Johnston
Always a great team.
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November 2023 by Kaylee Mund
We went in last week on 11/11 to check out a Tiguan we were interested in. The whole process from start to finish was fantastic! Greg G (sales) and Dave D (finance) were wonderful to work with - truly so kind and enjoyable! We walked in less than hour before closing, but they never made us feel rushed or seemed irritated even once. We had our two young boys with us and everyone was wonderful with them as well! If you’re looking for a place that truly cares about their customers and will go above and beyond, look no further than Diehl of Butler!This was one of easiest and happiest experiences we have ever had while buying a vehicle! We will be returning customers over and over. Thank you again for everything!!
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November 2023 by Brian Koegler
I recently had the experience for the first time in over 25 years of buying trucks from other dealers and decided to check out Diehl Ram and worked with Josh Philips.... The BEST thing I ever did!! In years past other dealers made buying a new vehicle frustrating with the pressure and back and forth. Josh made my experience buying my new 2024 Ram from Diehl the best experience I have ever had when purchasing a new vehicle.... If you are looking to buy a new vehicle I would absolutely recommend Diehl Ram and Josh Philips!
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November 2023 by Amanda O'Keefe
Had the best car buying experience of my life here! Mike Riley was great, kind, fun to deal with. I would recommend going here to get your next car - tell them I sent you!
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November 2023 by Anthony Frank
Unfortunately I wasn't able to find the right car for me. However I am very grateful for the friendly help i received from Colin. He knew all about the cars I was looking for, has extensive knowledge of his product lines, tried his best to find me my perfect car, and above all he's a man of integrity.Although I didn't find the car I wanted, I would highly recommend the experience I had here. Next time I need a car I'm asking for Colin.
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September 2023 by John Dollman
I did not have a good experience getting my roof leak repaired Sep 19. Zero return calls, no updates on parts delivery.I sent a response to Customer Service - no response so far (7 days). They discounted my repair. I would have rather had a good experience and paid full price.Leak not repaired, taking it back Oct 4 and I’m hoping for a better customer - dealership communication experience.
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September 2023 by Matt Ambrose
I seriously can’t recommend Diehl Auto enough. I’ve purchased several vehicles from Greg Gallagher, most recently a 2019 Durango, over the past few years and it’s been super easy and a very relaxed experience every single time. Zero pressure from Greg or Dave in the finance department. I genuinely got the feeling that they wanted what’s best for me. I’m a Mopar guy and I won’t buy a vehicle from anywhere else.
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September 2023 by Patrick Rager
I don't know about their sales dept.,but if I were you I would stay away from getting your vehicle serviced there.they will tell you it's one thing when it's something totally different,half the time you still have the same problem as before,they don't have certified mechanics,just certified parts guys oh if you still have the same issue after picking up your vehicle you have to schedule an appointment again,which will be 1-2 weeks away,the service management also has some serious communication problems with their customers and they make you feel as if you are bothering them and good lord don't use them for a rental,all you get is attitude,find yourself a real mechanic or go to a different dealership,but avoid Diehl at all costs, unless if course you like driving a vehicle that never seems to get fixed properly,or you love to just empty your bank account,or you like to be talked to as if you don't matter,or if you want to wait in your vehicle to be repaired for 2 months,they SUUUUUUCCCCKK!!!!!!
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July 2023 by Avery J.
These guys are dishonest. Will sell you crap you don't need so beware. Ordered me parts they would have known I did not need from the description I gave them and stuck me with the charge. Thanks buddy! All the sales people I have spoken with here were arrogant and for a short drive you can go to krebs where they at least act like they care about customers.
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July 2023 by chuck counts
Just bought a jeep. Josh, our sales rep. made the process easy, with no pressure or hassle.
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June 2023 by Edith Ortiz
Aly was awesome! My husband broke down on the way to visit his mom for mother's day, about 100 miles from home. The tow truck dropped off the jeep at Diehl's Sunday evening. The next morning, Monday, I called and spoke to Aly, explained that we had an appt for that day with a nearby dealership for oil change and tire rotation. She was happy to add those items on top of having the mechanics figure out the issue that caused the breakdown. She made no promises about the turn around, but reassured me that they would do their best. That afternoon, she called to say it was ready, saving me on the cost of a week of rental car. Wish we lived closer so they could be our regular shop! Highly recommend! Thank you Aly and the team at Diehl, it was a pleasure working with you!
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May 2023 by carissa hanford
⭐️ Read this review before buying your next car! ⭐️As a first time car buyer i was adamant about my wants & needs for my vehicle. I was very specific about my price point and what would work into my budget. I was helped out by sales consultant Josh P. and he was amazing!!!! He talked and showed me all of my options with purchasing a vehicle. He was not pushy or aggressive with my purchase and helped me in every way from purchasing the car to new insurance. I was very, very happy with my experience with Josh & and I am telling everyone who is looking for a new car to see him at Diehl!
