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February 2024 by dana robinson
Best bank in town . Never any little balance discrepancies on my accounts like with some other banks. Great Employees too
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February 2024 by Richelle Robertson
Has been nothing but a hassle. I originally made my account online, never got my debit card, then was told I had to come in and show my id for my debit card. So I went and did that. Never got my debit card. Called and they said I had to come in again with my id before they could send my debit card!! So I flipped out and the lady ended up sending my debit card. Now I am trying to set up Apple Pay on my card and it said I had to call to verify my card. So I called to verify and they said I have to come in again to show my id to link my card to Apple Pay!!!! Seriously !!???? Do not recommended at all!
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February 2023 by 90s Car Guy
I never had a problem with this bank until this week. Been a customer for almost 8 years. Never had a issue with my accounts. Monday my accounts are held for "fraud review." I have called KeyBank, left them a detectives information showing I was scammed. KeyBank does not care, will not let me withdraw my own money out of my own account. They have held hostage my money for a "fraud review" All of my bills are due, and I cannot pay them because I cannot have access to my own funds. I am just devastated. If I ever do get my own money, I will be switching banks because this is uncalled for.
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February 2023 by Online Sales
I just seen a YouTube video about you all holding a member's funds due to a fraud investigation. When in fact he was the victim. I guess the Detective and Police reports are not good enough for KeyBank. Suspect you all are about to get a lot more bad press. And it is deserved.
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February 2023 by Justin Castilyn
Sure, would be nice if KeyBank did their job and did not treat me like trash when I am a victim of fraud. Never again. I want my money and I am done.
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May 2022 by A Google User
this place is terrible. Worst bank I have ever had the pleasure of dealing with. Its like pulling teeth to get anything done there. I wouldn't recommend this bank to anyone. I have never seen an establishment that was ran like such a joke.
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April 2022 by Derick Biedenbach
this place is terrible. Worst bank I have ever had the pleasure of dealing with. Its like pulling teeth to get anything done there. I wouldn't recommend this bank to anyone. I have never seen an establishment that was ran like such a joke.
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April 2022 by Karsyn James
Terrible from the corporate structure down.
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April 2022 by Key west
Terrible service!!!!!!! I wouldn't go to this bank unless you want to be severely disappointed!!!!!
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April 2022 by mike scott
Very unfriendly staff!!!!!!!!!
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April 2022 by james freidman
Wouldn't recommend!!!!!!!!!
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June 2021 by Sandy Mickey
Every one that we know at this branch are very nice and friendly!
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November 2020 by James Edowski
Very friendly
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October 2020 by Melissa Bopp
The small bank so they know all their customers personally and it's really close to my house
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July 2020 by Ray Andrews
Opened this account online 3 weeks ago and deposited a business check and all I have heard is excuses called to close the account and put the money back in the account it came from because obviously I can't use the account and the branch manager herbert can't even call when he says he's going to twice now he said he would call me and nothing he called my uncle back 10 hours after he called then gave excuses to him and then said everything was fine till I show up yesterday to get money out and it's still not available