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October 2023 by Missviper47
I went into Sally’s yesterday to get a few things and the girl working there asked me what could she help me with and I told her that it was fine and I knew the area I was going, then she acted like she wasn’t going to let me walk down the isle, I had to say excuse me then I walked past her and I turned around she was watching me. I kept walking to where I needed to go and I went to ask her a question and know I didn’t have to go far because she was in the next isle watching me. I asked her what I needed to ask and of course she couldn’t help so I got what I needed and went to get something else and low and behold she’s walking watching my every move. I’ve delt with a lot of racism in Butler PA but this right here was absolutely beyond anything I’ve been through. I have been in Sally’s before years ago when a lady name Sally was the manager and when she left I stopped going in because they now don’t have anything close to what they used to have for black hair care and the little bit they do have is super expensive. Walmart has a much better selection now I’ll look into buying wax beads and my other products elsewhere. No one of any color should be treated like a thief just because they walked into a store. I spent almost $90 in there. If I didn’t need the things I purchased badly I most definitely would have went somewhere else.
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August 2023 by C Marie
Anytime I go in here the staff are always really nice and helpful to me. I have been in some Sally’s where that wasn’t always the case so I just appreciate the staff they seem to have gotten in there as of the last few months or so. I’m new to the area so not sure how long the current staff has been there but overall, good experience anytime I go in here.
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April 2023 by Cassandra S
Came in was greeted right away and Lindsey was very nice. She helped me find everything I needed and was in and out in 5 minutes!
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March 2022 by Niki Lynn
Been coming here for years and the service is just getting worse and worse. Please hire friendly knowledgeable people that wont run your customers away. I will gladly order online or drive to the Cranberry location.
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January 2022 by Water Lemon (Cayto)
Could go either way when you go here. The workers are nice and seem knowledgable, but you should always know what you want before you go in.
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April 2021 by Cayden Townsend
Could go either way when you go here. The workers are nice and seem knowledgable, but you should always know what you want before you go in.
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October 2020 by Destiny Gray
Always super helpful! Even if they don't know how to answer some of my crazy needs they always do their best to find what's best! Thank you guys for being awesome always!
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May 2020 by Jeff Hodgson
I bought a set of Andis hair clippers from here. They were quite expensive ($80), but I didn't mind. Then when I got home, I opened the box and the clippers were covered in hair. I couldn't believe it. Especially with all this Covid-19 stuff going on. So I had to clean them myself and disinfect them before cutting my hair. Other than that, they worked fine. Just couldn't believe the store wouldn't clean them after someone returned them. Kind of disgusting.
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August 2019 by Rochelle Dailey
Needed 2 items not realizing store closed at 8 and cashier rudely says “I hate to tell you we close at 8” Retail use to want sales, and you politely would say “we are closing is there something I can help you with?” Well hopefully you close permanently...
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April 2019 by Melinda Trempus
Very knowledgeable.
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March 2019 by cindy lausberg
It was good would have been better If the gift card Sally's sent me for a warranty on my hair would have worked
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Love the workers very helpful.
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December 2018 by Pinky R
Always seem to find just what I'm looking for, and with the Beauty Club coupons I always save money! The staff in Butler, PA are so friendly and helpful.
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November 2017 by Aretta Hacker
Love this store. I wish would have never closed the one in kittanning.
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September 2017 by Aryanna Bennett
Employees here are not only misinformed on products but extremely lacking in customer service skills. Won't be visiting this location again.
