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December 2023 by Russell Smiesko
Had this account for over 10 years and never had any problems with them
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August 2023 by Tracy C
We have banked here for many years and found it very convenient when shopping at Walmart. At the beginning, it was always the same employees for a very long time which you come to know. Then the turnover started, and there seems to be new people every time I stop. They are very nice, but it does send a red flag when there's new people every time. Long ago it was very comforting that the employees knew us. Today I tried to call our local branch for one little question and I can no longer call my local branch which I was able to do before. That is upsetting. I waited on hold for about 15 minutes only to have a foreign speaking person come on from the Caribbean! I specifically asked where they were located and they told me they were in the Caribbean. I'm NOT talking to someone about my personal bank account who is in the Caribbean because it is not necessary. For years I was able to call my local branch with any little problem and now I can't. Again this is a red flag.It drops the customer service very badly for me. Sad.
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May 2023 by Angela Hilins
Wish I could give this bank no stars!! Managers withhold information and have the poorest customer service! They will literally talk about customers to other customers in front of the customer they are talking about! You will also get overdraft fees for not even overdrafting your account! They also promise if you have direct deposit that you will receive your money a day in advance. What they fail to mention is if there's a holiday that week it won't be there a day early! Also when your ATM is out of money (which happens quite often, sometimes it's out of order for DAYS) you still charge people fees for being forced to go elsewhere to another ATM! I could go to sheetz and not get charged but they will charge you $2.50 because it's not their ATM! It's a joke and scam what they are doing to their customers! The last 5 years this bank has went downhill FAST
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April 2023 by Cynthia W.
Great banking experience each and every time. Quick service and they greet you well. Have been with this bank over ten years. Have no intentions of changing. One stop when I shop and bank at Walmart doesn't get any better for saving time.
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February 2022 by Ryan Gerber
This bank is terrible. I got paperwork stating I could touch my own money after 7 business days which is ridiculous in the first place but whatever. So I waited the 7 business days. I also received a paper stating I’d be able to utilize my money on Jan 26th only to be told that they have to do further research and that it’ll be available the next day!!!!!! If you don’t want someone trying to hold your money from you and then act all nasty and ignorant on the phone then I wouldnt use this bank. I have a one year old that I needed to get formula for and because of the laziness and unprofessionalism of this bank and it’s employees I’m gonna have toImprovise to feed my daughter because you wanna keep my money from me. Doesn’t make any sense.
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November 2021 by Marianne Smith
The people who work here are consistently professional and really friendly. Excellent bank!
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August 2021 by robert grasser
Tried calling for 2 days. Been on hold for hours. Still never got to talk to anyone. Service sucks. Think I'll change banks
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July 2021 by Gretchen Burnett
Terrible customer service .. will move my business elsewhere to .There not sure of there protocol of business.Have been a customer for years and thought about changing many times..
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July 2021 by Floyd Miller
Bin with them for 13yrs now great customer service workers know u by name.great place to banking.
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April 2021 by Lou Ann Mohan
Great bank! Their costumer service is excellent!
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December 2020 by Keith Heinl
By far one of the worst banks I've had dealings with, there's always some extra fee or charge that ends up overdrawing my account that I never signed up for.
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June 2020 by Kat Burdett
The people are plesant when you go to wildforest national bank.
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February 2020 by Jason DiClemente
They are a good bank but tend to hold to some of yours that you might need when things are tight.
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June 2018 by Matt Sheppeck
Lazy asswipes says closes at 7 but they shut down everything at 630
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July 2016 by Hank2112 Black
I have had nothing but a positive experience dealing with the tellers and the manager. The one time I did have an issue the manager handled it quickly and professionally. Very happy with this bank, been with them over five years now.