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March 2024 by Maggie K
Awful in capital city mall. Stood in line to pay for stuff. People butted right in line, girl behind the counter just ignored it. I put the stuff back an left. Go somewhere else. Never go back
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February 2024 by Amy J
It's interesting how no matter who the staff is, over the years they are never ever friendly or helpful. They barely even say a word to you during checkout. This store is so small and jam packed with clothing that it's impossible to wheel a stroller through most parts, even when you're the only customer there. They wouldn't even let me exchange some clothing I got as a gift for different sizes even though the correct sizes were right there in the store, and were extremely rude about it.
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February 2024 by Allen Meade
2/1/2024 Absolutely would not recommend. Store hours were listed as opening at 10am waited 30 minutes past opening hours for an online order and store lights off and doors were still locked. No notice on the door or website and no answer on the phone number listed.
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September 2023 by Domonique Parker
Lazy staff. We walked in and the sales lady just looked at us and then put her head back down never greeting us. She then took 20 mins at the register letting someone go back and forth to the dressing room, completely ignoring us in line. The store is also to small.
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January 2023 by Megan McGaughran
I walked into this store this past weekend and most of the staff were back in the storage room arguing very loudly. It made me very uncomfortable and I walked out buying nothing. I have had good experiences here in the past but this one experience made me not want to come back.
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December 2022 by Sabrina Costa
Ive shop here for years. Staff at capital city mall are terrible. Management is just as bad. The clothes are nice and affordable. But aren't worth it when it comes to the employees and customers service sucks when you call in. They should fire all of the employees in childrens place. If I could leave no stars I would.
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December 2022 by Jennifer Kepner
Holiday shopping season... Only store I went to the mall for today, left the clothing I was going to purchase on the counter as there was only 2 employees working... Line wrapped around the store. Went back an hour later, second employee has jacket on and looked like she was taking a break, meanwhile line was still ridiculous.Your loss.I'll shop on Amazon.
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September 2022 by Haley Cunningham
The Children’s Place in the Capital City Mall in Camp Hill. The store was extremely unorganized. We waited in line for the woman at the counter to direct us to the line behind us, then proceeded to take the people behind us. I am not sure why. Then we got to the woman at the counter that she directed us to and she said we were to go to the other line. When I explained that we were sent over to her only for her to take the people behind us she got upset and explained that it was the end of her shift and the woman that had send us over was the manager. Unfortunate her employee had to work past her shift without notice. She apologized about the manager treating us so poorly. She proceeded to check us out and offered a 30% at check out when I sign up for their store credit. Fine. Why not? She asked me some questions then made a phone call. She handed me the phone and the person on the other end wanted to know my SS# in the middle of the mall? No thank you. I hung up and checked out as normal. Definitely left feeling uneasy and weird.
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May 2022 by Susan Steele
Employees need to be instructed on customer service. The object, I thought, was to help the customer. Unfortunately, none of the folks working seemed to care.Poor signage on items on sale. Store cramped and messy.Very dissappointed as have shopped for years in other locations and have experienced great service from friendly, knowledgeable employees. Will not spend my money in that store again.
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May 2022 by Kris H
TERRIBLE CUSTOMER SERVICE! THIS COMPANY SHOULD BE ASHAMED OF THEMSELVES FOR ALLOWING THE EMPLOYEES THAT REPRESENT THEM IN THIS STORE TO WORK FOR THEM. SHAMEFUL THE WAY THEY TREAT PEOPLE! I WILL NEVER SHOP THERE OR ONLINE AGAIN. AND I HAVE BEEN A CUSTOMER FOR OVER 20 YEARS.
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June 2021 by Sarah Sketcherson
I’ve gone in here multiple times with my mom to find clothes for my younger brother, and each time we’ve had a great experience. I’m puzzled by all the negative reviews—both purchasing clothes in store and purchasing online with store pickup went smoothly for us, and the current cashiers are very nice to everyone. Prices could be a little lower, but are competitive with other mall shops. A good place to find children’s clothes!
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February 2021 by Music Maiden
I’ve gone in here multiple times with my mom to find clothes for my younger brother, and each time we’ve had a great experience. I’m puzzled by all the negative reviews—both purchasing clothes in store and purchasing online with store pickup went smoothly for us, and the current cashiers are very nice. Prices could be a little lower, but are competitive with other mall shops. A good place to find children’s clothes!
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November 2020 by Dman D
Not sure why all the negative comments maybe it was under different management before, but this place has great customer service. The manager was very friendly and made sure we were fully satisfied with our purchase.
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October 2020 by Cathy Macurak
Ordered online and was told twice my order wasn’t there, but it was. Awful customer service
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August 2020 by Leanna Meyers
Literally the worst customer service I have ever experienced. I don't even want to give this establishment my time to explain further
