Zales Jewelers is America's diamond store, offering excellent quality jewelry at exceptional pricing for over 90 years. The staff is described as wonderful, knowledgeable, and always happy to help. They go above and beyond, providing top-tier service that is not pushy. Employees are noted as being helpful, kind, caring, honest, straightforward, extremely pleasant, professional, and understanding. They treat every customer with the same respect, take their time, listen genuinely, and explain everything in detail. The whole staff is amazing and pleasant to deal with, making the experience easy and enjoyable. Customers report feeling that the store can be trusted for all future purchases, with some stating they will never go anywhere else for jewelry. The business offers a wide selection of fine jewelry, including engagement rings and wedding bands, across many stores.
Above & Beyond! Shopping for a ring can feel overwhelming, but Benjamin made the entire experience easy and enjoyable. He wasn’t pushy, took his time, and genuinely listened to what we were looking for. He even found a way to help us lock in a great deal earlier than expected. Top-tier service from start to finish!
March 2025
I want to give a huge shout out to Benjamin Redding at the Zales in the Capital City Mall. Ben goes above and beyond what he needs to for his clients. He is honest, straight forward and extremely pleasant deal with. The whole staff is amazing and pleasant to deal with. Huge thanks to all of you.
March 2025
I need to update from my last review. Amy took the time to make things right! She got my rings replaced at no cost! She was very professional & understanding of my situation. I’am very pleased with the whole outcome! Thank you Zales for being the store that I know I can trust for all my future purchases.
