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February 2024 by Jerzee Girl
Walked in met with Kate she was pleasant and not pushy she spent a lot of time with me helping me to get what I wanted and could afford. Benjamin the manager went above and beyond and helped me with an even better price because he saw I was not going to be able to afford the price of the ring. I couldn’t ask to buy jewelry from a kinder group of people. I will always buy from here thank you Kate and Benjamin for your amazing customer service which is very rare these days.
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December 2023 by Patti Moore
Will never shop at Zales again. We were told we could get a sale item special ordered to the size needed, and then waited through many days of waiting, with no contact, and then when called, did not even know who we were. We went in person a few days later only to be told our information had been thrown away and they would re-contact the special order department. After a week of waiting, poor phone responses, we found out we could not get what was promised to us to start with. The sales person did not seem to be genuinely interested in us, just making her sale. In fact when we returned, she did not even remember what we had originally spoke to her about. Kate at the Capital City store dropped the ball, she misled us without checking into things and then led us along only to slam the door on us when we finally called her out. One excuse after another bred the distrust we now have. While we typically buy items on sale, we've never had this type of "push to the side" service as we did this time.
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October 2023 by ShaVonne Moon
Great customer service!!!! Excellent product knowledge
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October 2023 by Jaime Clark
I had a great experience tonight while in for a ring cleaning. Ellen worked really hard to find my account and made sure future visits will be simple moving forward. I was able to chat with Ben, the manager, while he assisted her in locating the account. They were both so friendly and helpful.
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October 2023 by Heather
Ben was absolutely amazing!! He was friendly and super knowledgeable… 5 star service for sure! I greatly appreciate his assistance today with my purchase.
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October 2023 by Nicolette Kristine
Ellen was not only so helpful, but so very sweet!! Super informative and knowledgeable. I wish there was someone like Ellen at every store! Thank you so much for your help!
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August 2023 by Amanda Goodbody
The saleswoman Kate was amazing! My husband and I came in to look at a new bridal set for me and earrings for him. We had many questions and she didn't hesitate to answer all of them. She was very kind and made us feel welcomed in the store. We even drove her a little crazy with changing our minds a few times and she still continued to be great! She definitely went above and beyond for us. Thank you so much Kate! We will see you again in the future. Please stop in and see her, you won't regret it!
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August 2023 by Chay
Very awesome place. Everyone gives off sweet vibes. I went in to get my ring resized today and Ben took care of me very well. He alleviated me of all my concerns and kept it 100% real with me. Appreciate a place like this one
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August 2023 by Stacey Channell
Kate did an amazing job at helping me decide on a necklace...or two. Haha for the price, I couldn't pass it up. I will definitely be back soon.
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July 2023 by John Thurber
Kate is extravagant and perfect for the job. She did everything to assist in my perfect London blue topaz ring.Thank you KateKatherine thurber filler.
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June 2023 by Faith Frankford
Recently had Ben help us pick out the perfect ring! Made us feel very comfortable giving him honest feedback about what we liked or didn’t like and he hit the nail on the head with what we purchased. Great experience overall!
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June 2023 by Matt Frankford
Highly recommend! Ben took the time to understand our style preferences and made perfect recommendations while being considerate of our budget. No pressure, no rushing, professional friendly service, great selections, and great financing! I couldn’t be happier with the rings, care plan, and overall experience.
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June 2023 by Alyssa Maurer
He said right meow we’re doing some good clearance! I had an awesome time finding a stupid good deal on rings that I absolutely love!!!
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May 2023 by Vicki Bohr
The best experience I have ever had. Benjamin, Amy and Sara are the best in the business. They have your best interest in mind. They know people and will help you find what you want.They will not influence you to buy above what you were looking for.Highly recommend!!
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May 2023 by Zachary Bowerman
Amy was absolutely wonderful, she is so friendly, so helpful, made me laugh and feel so comfortable with the whole experience. She answered all my questions with ease and suggested things I didn't even know about. If anyone deserve a raise it is that woman!
