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November 2023 by Paul Callender
I've only sent my car here once, but they helped me out big time in a pinch. The office staff were very friendly and got me in really quick due to an emergency, and the mechanic I spoke to on the phone was really straightforward and explained in great detail what repairs would have to be made before doing them. I feel I paid a really good price considering what I had done, and I hope to schedule an appointment with Cassel's again sometime soon!
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November 2023 by Michael Whorley
Professional,Very knowledgeable staffHave been going to this garage for years couldn't be happier
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August 2023 by Priscilla Lankford
They were very kind and helped me out in a jam. My ignition cylinder locked up with my engine running. Tho they couldn’t fix the problem they did check and make sure what was wrong and then told Me to go to a locksmith and that’s what I did and my van is now able to turn off n on again
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August 2023 by Becky Walker
Best place around for honest and reliable work!!!! Been a customer since 2009. Love this place!Services: Brakes
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July 2023 by Kayla M
The owner, Scot, and the office staff are very friendly. Unfortunately, I am not happy with the service provided - purchased 4 new tires. While the new tires look great, all 4 rims were severely scratched (at the rim lip and the face of the rim) and will be of significant cost to repair. I felt as though there was dishonesty as I was not told about the scratches. Upon reviewing my car, I noticed them and mentioned it myself. I was told this was due to the difficulty in removing performance tires utilizing their corresponding equipment and has happened to other customers they have had. Why wasn’t I told upfront that your equipment would severely scratch the rims? If you are aware that your equipment will damage the rims on performance tires, then this should have been communicated in advance to servicing our vehicle. If I knew that, I would of gone somewhere else properly equipped to remove those types of tires. Alternatively, you should have recommended I go to a different garage that is equipped to remove performance tires! Also, we noticed our vehicle was driven for 8 miles while in your custody. Never have we had our vehicle serviced and returned with that many joy ride miles on it. Severely disappointed.Service: Tires
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July 2023 by Jim Coburn
Such quality people and professionals. Only problem is that too many of us get it, appointments take a bit ?
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May 2023 by Jim P.
Incredible courteous service! Best around. Plenty of parking with top flight crew! Waiting area with TV.
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February 2023 by Melissa Ross
Absolutely wonderful people. They do great work!
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February 2023 by Bass Hunter
Missed stuff that i told them needed fixed. Never adjust the brakes after after repairing them on all our cars.
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November 2022 by Cole Wagner
I had never been to this business before but had been referred to them by my wife. Wow! This place will be getting my business going forward. I was having trouble replacing a headlight and called Cassel’s to have someone install it for me. They said to bring my car down. I pulled in and was immediately helped by a mechanic. He took care of it in less than 5 minutes. I know how to do it myself now which is great and I got my problem fixed immediately. They didn’t even charge me for the service! That kind of kindness is rare in today’s day and age. I will be taking my business here from now on, no question about it. Thank you for your help and for helping me learn how to take care of that issue myself. I have to get brakes and rotors replaced soon so I will definitely be giving these people my business. I suggest you do the same. Good help and kind people are hard to find. That does not seem to be an issue here.
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November 2022 by Allen Stuart
First time customer and I am very pleased. The team is professional, courteous, and honest. They cut my estimated repair cost in half because after a close inspection they determined that only my rear brake lines needed to be replaced instead of the entire system. They fabricated new rear lines and did an exceptional job. They have earned my trust and business and I most certainly will use them for all of my future maintenance.Service: Brake service & repair
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November 2022 by Jordan Tuthill
Had the alternator fail in my vehicle, very prompt turnaround time having it repaired. Great communication with the service center and a great value. Will definitely be giving them business in the future.Services: Electrical
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August 2022 by Laura Critchfield
Cassel’s is absolutely wonderful to work with. I had been taking my car to a chain place for way too long and after some research was able to find Cassel’s. They were able to tell me what actually did and did not need done for my vehicle and saved me quite a bit of money. More recently, my car was having power issues. They checked and replaced the battery, but it unfortunately happened again, which is when it was found the alternator needed replaced. Not only did they take my car back right away to work on, but also gave me a significant discount since it happened again so quickly. They did this without any prompting or asking on my part, which is certainly not something they had to do by any means. It is very difficult to find reliable people who do the right thing, but Cassel’s is one of those places. I recommend them without any hesitation to anyone who needs a good mechanic.
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August 2022 by John Kase
Fantastic service! They do such a good job with telling what's wrong and what my best choice is, and their prices are very reasonable!
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August 2022 by Debra Shirk
Fast and efficient service. I'm thrilled that I found a reliable service station to go to!!!
