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March 2024 by Andrew Zgorliski
Ordered online 5 minutes before arriving and waiting an additional 20 in the store. No apology for the long wait or for losing my order. All for one $10 sandwich that was mediocre at best.
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January 2024 by Dan Donovan
Working in Southpointe this is a staple of my lunch rotation and I have consistently good experiences for lunch.However, please update your website hours. I tried to place an order at 7:34pm and it wouldn’t accept it. I drove past at 7:44pm on my way home and the store was dark and closed up for the night despite being listed as open until 9pm. This happened a few months ago too and I wrote it off as a fluke but if it’s going to be a consistent thing then please update the hours.
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August 2023 by Stephie Marie
I guess the owner of this place is into stealing people's money. I ordered two sandwiches and they never showed up. Nobody at that location will answer the phone and it's ridiculous. I want my money back so somebody better contact me fast!
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August 2023 by A. Cacchione
First off, I love Jimmy Johns. Just NOT THIS LOCATION. I used to go to one downtown all the time, and they're 5 stars all the way. This location is awful. When I came in, I stood at the register for at least 5 minutes while the 5 workers ignored me. Finally, someone quickly took my order and hurriedly walked away without giving me a number for my order or receipt. There were at least 7 people standing there waiting for food as they worked on a large order for someone who wasn't there. The music was loud, heavy metal that was just screaming, and no one could even hear them call out the sandwiches. When they called out my order, another person asked if it had banana peppers on it, and the guy very rudely picked up my sandwich to look at the receipt and slammed it down and said NO. Like he was angry he had to work there and deal with customers. To top it all off, my sandwich had almost no meat on it. It was a Pepe with like one slice of ham on it.I agree with others that you need to clean house here. To pay that much for a ham sandwich with no ham and have to deal with the staff here....never again. I'll drive farther to go to the one in Washington.
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August 2023 by G M
Whomever owns this franchise needs to come in and CLEAN HOUSE with the current employees! I see recently you've gotten a bunch of 1-star reviews...add mine to that.I ordered online...and 35 minutes later they claimed my order was still not ready for pick-up. I walked to the restaurant and, sure enough, my order was on the "to go" shelf.Freaky fast? How about I'll NEVER patronize your store again.Signing my name to this review,Geoff Mackeyh
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July 2023 by Brian Utz
Turn off the death metal.
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July 2023 by mark szczerbienski
Brought home a sandwich and on first bite noticed something very strange like biting into very hard crunchy particles. Looked at the bottom of the roll and it was baked beyond crisp. Every bite was like chewing ground glass. Never Again.
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July 2023 by David O'Dell
Placed order around 11:15 am for 1pm delivery. Arrived 15 minutes late & then left food ON THE GROUND (hot pavement) and when caught doing that claimed receptionist told him to do that. Not true. Was told to place inside the door - where there is a table! When challenged on this became defiant. LOUSY service.
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June 2023 by Leigh
I’m updating my review. When I first started coming here I had great experiences, but lately it’s been terrible. I come here weekly and always order ahead. My order is always simple, it’s a slim 5 cut in half with chips and ranch. They literally just gave me an uncut slim, nothing else. Second time I ordered 15 mins in advance and when I got there they were just sitting around, talking, it wasn’t even started. I got my Starbucks faster. The ranch is also really terrible?
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June 2023 by Stephanie Leigh
I’m updating my review. When I first started coming here I had great experiences, but lately it’s been terrible. I come here weekly and always order ahead. My order is always simple, it’s a slim 5 cut in half with chips and ranch. They literally just gave me an uncut slim, nothing else. Second time I ordered 15 mins in advance and when I got there they were just sitting around, talking, it wasn’t even started. I got my Starbucks faster. The ranch is also really terrible?
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May 2023 by Justin C.
We came in for lunch and one of the workers dropped a bin from a refrigerator, and then proceeded to kick it across the kitchen. It was a very awkward and uncomfortable for everyone in the store. We won't come back.
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February 2023 by Austin Strnisa
Two months ago I received the wrong order. Yesterday, I only received half my order. When I called they said they would remake it. 35 minutes later and still didn’t have everything that was ordered.
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February 2023 by Michael Fry
Just the best sub chain out there. Best understanding of mayo to onion ratios!
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November 2022 by Doug Dimoff
Catering order ready as promised, no problem
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November 2022 by Anderson Nunes
Was the staff doing me a favor?Only one veggie option
