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August 2025 by Rachel Serniak
Had to go here for a prescription another CVS didn’t have and they just decided to make their own hours. They closed the pharmacy 1.5 hours early for no apparent reason.
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July 2025 by Le Lo
Growing up I was often told to be careful of how I treat strangers because I never know when I am entertaining an angel and today - at the Pharmacy was a perfect example with Sally.
I showed up pretty sad about the way my son was treated thé night before by the person who didn’t help him but also assumed he could not pay the $400 out of pocket for his medicine which is covered by his insurance but due to a mix up required thé full amount- the miserable person simply made no effort to help him relieve his discomfort and obvious pain- choosing condescension . Today , I stood in line prepared to go Mama Bear mode - and still pay the $486 dollars as a big “ you disgusting assuming condescending person” ! But I got on the line and chose to smile seeing the person seemed miserable where they stood- then Sally called us to the counter - we went through the motions and pulled up the info - I was preparing to pay and Sally simply choosing to do her job as she said, but with compassion and concern for the person in front of her made the connection needed , located the medicine , asked the pharmacy manager ?( lady with the pixie cut black hair)to further step in and before we knew it we were walking out of there with his medication and a less than $50 co-payment . Sally - stood before us as an angel- saw us as human and made a huge mark in our lives today. We didn’t ask for “help” we were prepared to pay just to show her colleague her ignorance and conduct was indubitably rude, offensive, deflating for an already visibly ailing young man and without the least bit of compassion for him -my son- but Sally turned this experience into what my grandparents warned me about - entertaining/ encountering angels! Sally has my utmost respect and will forever be held in the highest regard. A reminder that it cost nothing to be a good human - she said - she was just doing her job but she definitely did it with CARE! She will be the only reason I ever use this location again and kudos to the pharmacist/pharmacy manager? Who got on the phone while we were still there - connecting with the necessary people by phone to process the prescription that our insurance covers but again we were willing to pay for as a necessity. Kindness and humanity won today at cvs.
I walked out in tears for I had just been entertained by an Angel. May your life be blissfully abundant Sally- if you see this - you deserve every good thing in life! As I was leaving you cried when I thanked you verbally - and I hope that more people cheer on the amazing job you’re doing , but for my son , the 5 stars are for Sally (10 stars for her to share with who she asked to help her help us!) it felt above and beyond but her words were “ just my job” 🩷
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August 2024 by J sheissekopf
Helpful staff. Stuff is expensive but if you use the app properly and your member card you can save a lot of $$. I don't use their pharmacy so can't comment on that
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August 2024 by Paula Krisovitch
CVS in Carbondale has extra friendly staff who go the extra mile to help. I'd definitely return, and highly recommend this pharmacy.
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July 2024 by Anne Connor
The CVS employees are very nice and helpful and some of them have nice personality.
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February 2024 by Brittany Zang
So let me start this off by saying everytime I go to this pharmacy it's an issue. Today's experience has completely changed my mind.I worked with Ana, & she was absolutely amazing. I had gotten a new insurance, which is always at least a half hour to get done. Than just came from the doctors so I figured I'd be there at least 45 minutes- an hour. Nope. Ana came over, saw me & my toddler were sick & he was crying. She added my insurance. & checked us out. She was sweet, & kind. Patient. & you could see she truly cared & felt bad for us. Honestly, I can't believe she works at this CVS. From being forced to come inside when I had covid ( September 2020) because they refused to take my insurance card through the drive thru (dumbest rule ever) & having the window slammed in my face, numerous times of getting attitude from people to having the best experience I've had at ANY pharmacy EVER! Ana you truly are amazing & I hope you are appreciate your job because you are a good person. You made my week a million times better & so much less stressful. The worse part for me about getting sick was always coming to the pharmacy, not this time. I cannot say enough good things about you. I really hope to see you again someday! Thank you again for being such a good hearted person. I hope you see your good karma comes back to you 100x over! The world needs more of you<3.. CVS keep this girl & give her a raise!!!!
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February 2024 by Courtney Chapman
No help. When my sons prescription was wrong. They were no hope and the lady that answered the phone acted like I was an inconvenience for calling.
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January 2024 by Off A' Riff
Terrible all around
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January 2024 by amy
Pharmacy staff is terrible. Drive thru takes forever to get through. Takes them damn near days to fill a basic script. They're the worst!!!!
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December 2023 by Nick
Most incompetent group of jerk offs I’ve ever dealt with. Waiting over 3 days for an antibiotic to come in. The day it says it’s supposed to be in I call and the ignorant woman on the phone tells me that the order just came in call back tomorrow and see IF the prescription came in. It takes a day to go through some totes and find a box of pills? Go anywhere else that here.
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December 2023 by Ashlee Sherman
Pharmacy is always rude. No one acknowledges you, you always wait for ever and they never answer the phone.
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December 2023 by Peter Koerner
Doctor's office faxed 10 scripts, they had 1. Pharmacist got snappy and blamed the Doctor's fax machine. Waiting to talk to her took forever. I had to go back a second time and they still didn't have one. Not a good way to treat my 90 year old Mother.
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November 2023 by Kris REYNOLDS
Love my CVS
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November 2023 by wanda ocasio
Bad service
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October 2023 by J D
This cvs is horrible. The pharmacy anyway is horrible, not front end. The pharmacy lady with the black curly/wavy hair, you know who u are, is always miserable and rude. They message u telling u your meds are ready and they usually are not ready in my experiences. The store blames this on corporate. It's not corporates fault. Having a family member who works high up in corporate I know this to be false. Cvs bought and merged with one of the biggest insurance companies, Aetna. Cvs screwed up the "transfer of power" on their end and Aetna is floundering to meet cvs, unresonable and abundant expectations and time lines using cvs applications that are inferior to what Aetna was using. The pharmacy line is more often then not ridiculous on both the drive thru and indoor pharmacy areas and if u get there on the dot at lunch or closing, 98% of the time in my experiences u will be ignored or told to come back. I've been to other cvs in another county and it was alot better there. Wondering if all the inadequacy at store level is just this particular store. If u can get there I recommend going to Wegmans pharmacy, if not maybe u would have better luck with Rite-Aid, but the local Rite Aid has issues with answering calls, nowhere near as horrible of a pharmacy in my opinion though.
