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February 2024 by J-nae Kettoman
Price: Great value for the money! We got a hot tub room with a king size bed for a fraction of the price of shoddy hotels without the hot tub!Condition: The room was pristine. My photos are the morning we checked out so it doesn't show how nice the presentation was, but my god I don't know if I've seen cleaner accommodations. The hallways are long, dim, and cold, but I wasn't staying in the hall so I couldn't care less.Experience: The staff was super friendly, the receptionist was probably the kindest I've experienced. Very bubbly and helpful. We were allowed a late check out for no extra charge. The breakfast was decent, nothing to write home about but it did the job. I did wish for better coffee lol. Parking is convenient, there is much available, and it is free. The walls are obviously super thick because our neighbors were partying it up to the wee hours of the morning and we didn't hear a peep in our room!!10/10 will stay again!! Thank you for a wonderful time.
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February 2024 by Dana Shoemaker
Hubby and I stayed 2 nights,we drive a truck OTR and it was in the shop. We've stayed at many hotels over the years.This hotel is at the top of my favorite hotels ever Room was clean, spacious and the beds comfortable..The breakfast was amazing. Front desk staff amazing, housekeepers amazing... Thank you for a great stay. We'll be backRooms: SpaciousSafety: Felt very safeFood & drinks: Breakfast was goodNoteworthy details: Just overall a very nice hotel
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February 2024 by Fred Meadus
We had a lovely overnight stay on our way to Virginia. Room was clean and comfy. Breakfast was everything I could ask for and staff were friendly and helpful. Would definitely book again.
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February 2024 by J “Jay Dee” Dee
The hotel was clean, appeared recently updated. Nice heavy comforter and nice quality pillows and towels. WiFi was fast, nice spread for breakfast. Staff friendly, also dog friendly which we loved!
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February 2024 by Sirin M
Great breakfast. There are my favorite waffles. The hotel is clean, cozy and beautiful.
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January 2024 by Patrick D. Hou
Okay room. Free breakfast.
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November 2023 by Patrick Flanagan
I got a King size bed with a Jacuzzi in the room for a very reasonable price. Laundry machines available for guests. Nearby restaurants deliver. Not far from hiking trails.
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October 2023 by Julie Johnson
This was our first time staying at this hotel. What a disappointment! Upon getting in to our room, I always check for cleanliness and our room was NOT clean. Hair in sink and tub, toilet seat, top and underneath was dirty, one of the bedside lamps didn't work, the carpet didn't look like it has been vacuumed and to top it all off, stains on the sheets! Hotel desk clerk was very nice though and gave us another room which wasn't much better. Won't be staying here again!
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October 2023 by bill blum
The hôtel was recently renovated and it was really, really nice. I’ve paid much more at other BW locations and this was one of the nicest I have ever stayed. The breakfast was perfect as well. The staff could not have been nicer. Niba was at the front desk and made us feel very welcomed. Highly recommend this BW location.
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September 2023 by Adam DeLay
It was a nice stay. The hotel is newer but had some minor cracks in the ceiling. The room itself was clean and had a great presentation.Unfortunately room 147 is right near an exterior door that gives people trouble when trying to Swype their cards to enter. It didn't work for us, but it did for people who tried it at 2am... Well after a few failed attempts anyway. I heard it all and was sadly woken up by it. Multiple times.
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September 2023 by Big B.
Pretty damn nice for the money and light years ahead of all the Carlisle slums. Will stay again.
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August 2023 by Jannette Quinones
My daughter picked out this hotel for us, her me and my 7yr old daughter, to spend a few days in celebration of her 16th birthday. Perfect location for the places she planned for us to visit. Restaurants and entertainment were very close to the hotel. The hotel is under construction/renovation yes, but they keep everything well organized and safety for the guests. The front desk lady, Ashley, was absolutely 100% friendly and very comfortable to talk to, she made us feel welcome. She explained everything to us and directed us to our room. Carpet on the hallways was very nice to walk on, clean and brand new. The 1st impression was "WOW" the room was newly remodel and very nice and comfortable, unfortunately there were hairs in the sink, tub, toilet and on the pillows. I went over front desk and she apologized, said it was it waa unacceptable and cleaning crew would be addressed. Ashley immediately switched us to a different room. This one was just as beautiful and very comfortable. Frige stopped working at night, but front desk lady that night took our stuff to the main fridge in their kitchen. Breakfast the next morning was absolutely perfect, eggs were delicious, sausage, waffles, bagles, muffins, bread, pancakes, cereal, fruits, yogurt, toppings, coffee 24 hrs, juice, water, all very clean and organized. The breakfast lounge is very comfortable and kept clean and organized at all times and has 2 TV's. The pool, although small it was clean and area was clean as well. The last night we spend there, my 7yr old daughter said she felt something bit her, I checked and she was bit over 7 times because the bed was full of ants. I called front desk to let the person know and they said "ants? I can put you in another room just come by". The night shift person, wasn't very friendly or cordial towards me. He had very little eye contact no emotion and was not too kind, almost like he was mad. We moved to another room for our last night, again very nice and newly remodel. The last morning as it was the 1st morning, breakfast was delicious and hot. I asked for a later check-out time and was granted at no extra charge. Overall it was very nice, comfortable and great experience. Ashley, thank you for taking your job so seriously and make guests feel like they have to come back and visit again!!
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August 2023 by John Shapinas
we got bumped out of our Reservation at another hotel this past April , we were in town for Spring Carlisle, went to check in at a neighboring hotel, they told me sorry , my reservation is not in thier system, no explanation, period, The Folks at the Best Western had a room for us, and I will Book All my Future Carlisle stays with the Best Western, Good rooms GREAT service, good breakfast. Young Lady at the desk was 110% helpful, I'm already booked for 2024 Carlisle.
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July 2023 by CHRIS P.
Now I am confused,this place has several reviews from years ago but none recently....do Yelpers not go to Carlisle? First off if the review is from six years ago, do not believe it, that being said, this hotel was perfect... Rooms were updated and clean... I'm talking updated like an upscale hotel updated not like just a fresh towel for the bathroom, updated... Mini fridge,microwave,black hairs on the bathroom walls....all free! Hairs aside great stay,was in Carlisle for the PA Jeep show...perfect location & close to food & shopping....staff was great also,Lady whome was working the front desk the entire weekend and needs a vacation was really friendly and extra helpful and overworked... Management needs to give her a raise ASAP! Breakfast buffet was a hotel breakfast buffet... It is what it was, powdered eggs, sausage patties,coffee....free & welcomed,will stay again when in town for a show & hopefully the same super nice lady has some time off before I do!
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July 2023 by Brandon Meyer
Stopped here while hiking the Appalachian Trail. Room was recently remodeled. Bed was comfortable enough. Got stung by a bee while opening the gate to the pool. Faucet water pressure is insane – shower not so much.
