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October 2023 by Melissa Smith
Absolutely no customer service!! Pulled up in the drive thru to make a deposit and get change for $100 giving them a list of what change I wanted. After I waiting for 6 minutes I hit the button to call someone. A few seconds later the tube came out with just a receipt in it. I hit the call button again and an older lady came on to say that she gave me the wrong tube. Told her that I still needed my change, sent the tube back in and waiting another 3 minutes and the tube came out with no reply from anyone. This has been my third experience with this bank and each time it gets worse. Glad I was only there for work and not my personal bank. These guys are awful. DO NOT DO BANKING HERE!!! This place is the difference between McDonalds (them) and Chick fil a (Member's 1st)!
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February 2023 by Austin Walter
Worst hours ever. I’ve wasted gas going there multiple times when they say that they’re open. Will be changing my bank
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June 2022 by Adam M
Got told (corporate) my foreign transactions would include a 1% fee. Got charged 1.65%. Local branch says 1.3% and to call Visa. Visa says discretion of the bank. Call corporate again and get met with “uhhhh”. This bank is an absolute joke.
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September 2021 by George Crum
Would give the Carlisle branch a 0 star but wasn't able. I reported my ATM card stolen on a Friday morning in June just after opening it was 9:08 am. By Saturday morning at 10:30 when I went to ATM my account was -146.00 without me spending a cent. You wonder how this could have happened? FNB did not cancel the reported card for 12 hours . Thinking I was FDOC insured I filed the compliant 3 times and hereover 60 days later I have been told the case is closed and I'm responsible. AND they turned in my account to a collection agency which I am also consider responsible for. They did not do there job by canceling my card an try hey are making me pay for it. This is the worst bank I have EVER DEALT WITH. TO MY FELLOW VETERANS PLEASE IF YOU HAVE AN ACCOUNT THERE MOVE YOUR MONEY NOW!!!!!!
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September 2021 by Becky Dechene
FNB are thieves!!!! I guess they are not aware of the laws protecting consumers. They are as bad as the person who broke into my fiance's car and stole his ATM card. My fiance went to the FNB branch he uses (Ashland Ave, Carlisle PA) and reported his ATM card stolen and received a temporary ATM card. Then about 7 hours later FNB allowed someone to drain his bank account because they did not close his account or cancel the stolen card. Not only did FNB reject the "fraudulent activity form" he was given to fill out they charged him over draft fees and sent his account to collections. I can tell you that FNB have not heard the last from me and my fiance, because consumers are protected under federal law. Banks can not allow someone to steal the money they are holding for you, then blame you, their customer. I truly hope that no one ever has to be a another victim of car thieves and FNB again.
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May 2020 by Howie Mentzer
These people need to read their reviews, they got a score of 2 for reviews so I will not do business with this bank
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February 2020 by Elijah Whitworth
This is by far the friendliest nicest best bank around!
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October 2018 by M Beck
Ever since the banking fiasco of 2008 I've stopped doing business with any bank. The only reason I had an account with First National Bank (aka Commerce and Metro) was to obtain a safety deposit box and the convient Sunday hours.
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August 2018 by Ted Feller
Just got my mortgage through this bank. Worst decision I've made. You must have a checking account with them to be able to pay your bill online. Otherwise you are forced to write a check and mail or hand deliver to them. I won't open an account with a bank as I'm a credit union guy. Will look to refi asap.
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June 2018 by Angelia Imhoff
If I coupd give it 0 stars I would. Horrible customer service. Horrible attitudes and completly unhelpful. Do not get an accoubt or loan through this bank you will regret it!!!
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June 2018 by kieri guarino
i cannot WAIT to find a new bank and cancel my account with FNB. since metro was bought out, i've dealt with pending transactions piling up and sitting in the activity log for almost TWO WEEKS at a time. pending transactions also do not process in order. they get pushed through at random times. this completely screws me, and my available balance is never trustworthy or accurate. not to mention the hours completely suck.
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June 2018 by Edwin Gutierrez
well some people might have some bad experience but me i tell you i got really good reviews about this bank/not all bank are the same because I went to other in their want to help me but i went to this one in their when about the duties to help me /
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February 2018 by Kris Kelley
I have never been able to get over the shorter hours throughout the week and the shorter hours on Saturday and the fact that they're not open Sunday. The whole reason for going with Commerce language became Metro Bank was because of the hours and the days they were open. Now the hours suck. They also took away the coin counter which was a nice convenience. I guess it cost too much money to run the electric for it.
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October 2017 by Sarah Frederick
I have been in the area now for about 2 years. Since moving here, I have had nothing but horrible service by everyone except Sean & the other older gentleman that works there. Everyone else make you feel rushed & like you are an inconvenience to their time. Very disappointed. I am now in the process of switching banks for this & multiple other reasons that are listed in the multiple bad reviews below.
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September 2017 by kieri g
i cannot WAIT to find a new bank and cancel my account with FNB. since metro was bought out, i've dealt with pending transactions piling up and sitting in the activity log for almost TWO WEEKS at a time. pending transactions also do not process in order. they get pushed through at random times. this completely screws me, and my available balance is never trustworthy or accurate. not to mention the hours completely suck. one other issue that ticked me off was receiving a voicemail stating that i HAD to call back immediately about my card, early in the morning. i panicked and called back right away, only to be put on hold and transferred line to line, because no one seemed to know why i got the call. then someone finally got on the line and said they just needed to tell me that i had to switch to the chip before the end of july. you guys really called me and left me a vague, stern voicemail for THAT reason? i thought my card had been stolen. i never had to deal with a more disorganized or unprofessional bank in my life.
