FSIP Electronics

Hours: FSIP Electronics offers a mixed bag of experiences. The business provides professional, timely services with a great variety of controller products at a reasonable price. Knowledgeable staff offer helpful troubleshooting documentation and quick turnaround, with some customers receiving rebuilt ECMs or controllers that work great within a few days. However, communication and listening skills are poor. It is hard to get ahold of someone, and the company shipped to the wrong billing address instead of the correct location. Customers have struggled to get a receipt, with work emails butchered by missing an entire word. While the motor controller worked and a customer was happy to have their tugger cart back, the process involved initial helpful calls followed by poor follow-through. The business remains a great resource for servicing dealerships, but improvements in communication are needed.

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1. Carlisle, Pennsylvania