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November 2023 by Bryan Erb
I brought my vehicle in to have new tires installed. They installed the tires at a cost of $40.00 per tire. We were leaving that afternoon to travel to Ohio for Thanksgiving. We get on the interstate and I feel a vibration. Turns out they did not balance the tires. Balancing tires is something that is supposed to be done when installing new tires and the cost of $40.00 per was supposed to cover that. It cost me another $10.00 per tire to have them balanced in Dayton, OH. I will NEVER use Monroe again.
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November 2023 by Hayley Silvers
VERY thankful for the two gentleman working the day before Thanksgiving. We were traveling from Pittsburgh to NJ for Thanksgiving and got a flat on the interstate (tire was ripped and needed a complete new one.). We were still 3 hours from Jersey so I called a bunch of tire spots in the area and none were able to get us in on the same day. Finally the guys at Monro said they were available. We waited for AAA to put the donut on and then headed that way. After an hour drive, we get there and they take us right away. Shortly after, they come back and tell us whoever screwed on the donut stripped the studs and put the donut on too tight. We thought we were stuck in Carlisle until Friday and would miss Thanksgiving all together. One of the guys working DROVE over to the autozone, got the parts we needed, drove back, and put the parts on for us. We are SO thankful for everything those guys did. Unfortunately I don’t know their names but big thank you to them!!!
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November 2023 by Jennifer Brissette
I scheduled an oil change and inspection online. When I arrived, I was told they did not have anyone available to perform the inspection. The associate didn’t know the inspector’s schedule when I first inquired about rescheduling, and he acted inconvenienced when he had to ask another associate. I rescheduled my appointment for 3 days later. When asked if I would be dropping off the car or waiting, I explained I would be waiting. Again the same associate seemed annoyed and stated they prefer the vehicle to be dropped off. I was later told my back tires would not pass inspection, but they were going to pass me anyway. I inquired about tires, and I had to ask numerous questions because the associate didn’t ask me anything about my needs. You would think a child seat in the vehicle would imply I may not want to go through winter with bad tires or make multiple trips to their center due to a lack of time. I purchased four tires the same day, but it had nothing to do with the salesmanship of the associate. On a previous vehicle, I remember having a warranty on my tires purchased from this company. I inquired about a warranty when I was checking out, only to be told “well you could purchase one, otherwise they just have the manufacture warranty.” The associate did not bother to discuss warranty prices with me. I then used the bathroom before I left, and the smell of urine was so potent that I was dry heaving. I also didn’t appreciate the supervisor talking about their good sales with a possible district manager on the phone where customers could hear the conversation. I worked in sales management for over 15 years before switching to a career in healthcare, and I was disgusted by the service being offered at this location. I normally wouldn’t even post a review for bad service, but I was encouraged to by the after-service survey… so here you go.
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November 2023 by Alyssa Glass
Took my car there to get my tire plugged because there was a bolt in it, tread side. I was told that I would need new tires if I wanted my car to pass inspection. I was told that it would automatically fail inspection with a plug in my tire. Fine whatever. (Even though I was lied to). I told them that’s fine if I need a new tire, they said they would call me with pricing. This is a Saturday that I brought my car in. They call me about 30 minutes after I drop my car off, and tell me that I need 2 new tires. They also tell me that they can’t get the tires until Monday afternoon. So I told them that I cannot keep my car there for 2 days, so cancel everything I’m coming to pick it up. But no, they tell me that they already started the inspection (KNOWING THAT I NEED AT LEAST 1 TIRE) without checking first to see if they had the tire that I NEEDED for my car to pass inspection. So they had to fail the inspection because they didn’t first check to see if they had the tire that my car needed to pass inspection. They didn’t call me and ask me if I was able to leave my car sit there for 2 days while they waiting for my tire to come in. So I had to pay $70 because they didn’t think to check if they had the tire before they started the inspection. I am a female so I can’t help but think they took advantage of my lack of car knowledge. Would not recommend to anyone.
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September 2023 by Alexandra S.
I brought my 2016 Honda fit in for a tire rotation and oil change. The front desk employee didn't even ask what kind of oil I wanted and insisted that it needed to be full synthetic oil. When I asked if I could go with synthetic instead of full synthetic since full synthetic was out of my price range the front desk employee still kept insisting that it needed to be full synthetic oil. I also had them test my starter and they said that my starter was working fine but that my battery was testing low. I explained to them that I replaced my battery about two weeks ago and that it shouldn't be testing this low, and they insisted that I chose the wrong battery and that I needed to replace the battery again. After they told me that my battery was running low, I took my car to Advance Auto Parts to get my battery tested again and my battery tested good. I also saw the front desk employee smoking in the shop. Overall, the front desk employee was very rude and persistent, and I feel like I was given false information so that they could try to get more money out of me,
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June 2023 by Seth Wenner
setup apptmt for tire swap and gave vehicle info on phone.. only to go in for apptmt and be told that they couldnt do it without risking damage to the wheels (which are stock). dude wasnt too apologetic either.clown shop with mickey mouse mechanics working here
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June 2023 by Josh Vanorsdale
Went to drop my car off for service just to find out they canceled my appointment without notifying me, said I should of got a email but i got nothing.Personally I can't trust anyone with my car when I cannot trust them for the simplest bit of communication.
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June 2023 by Seth Guistwite
I've never had a problem. Have gone to them for at least 15yrs. I believe their regular base oil change is a synthetic blend.
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June 2023 by Billy Bradley
Needed to get a few things checked out and some simple repairs before a long road trip. They were able to get me in that day, at a reasonable rate, and get the job done!
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May 2023 by ElChiefo
Told me they couldn't get the brakes and rotors for my vehicle and that the dealer had a "lock," on selling them. After leaving, I called my dealer and found out this was not the case. I took my business to Jack Williams Tire instead and had zero issues.
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May 2023 by Greg Patyk
Blew a tire on the highway and rolled in there 30 prior to closing. Fortunately they had the size I needed and 25 minutes later I was back on the road. the guys were great to work with, fast and courteous. My Retired Army hat got me a nice Military discount
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May 2023 by jane krebs
We have continued good service from Monroe Auto on Walnut Bottom. The attendants are courteous, well-informed and genuinely interested that I am satisfied with the choices I make regarding new lights, tires, or windshield wipers. Great shop!
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May 2023 by Bulldoggblazer32
Told me they couldn't get the brakes and rotors for my vehicle and that the dealer had a "lock," on selling them. After leaving, I called my dealer and found out this was not the case. I took my business to Jack Williams Tire instead and had zero issues.
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April 2023 by Mike Yingst
Exhaust pipe broke at the muffler on the way home from work. Service manager got me fixed up within an hour. I'm very pleased with the work
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April 2023 by RHETORICAL MODZ
Very good team they have there quick to get you in quick to get you out! ? fat guy was nice the bald ? one
