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December 2023 by rajesh Essrani
Employee at brach are unprofessional, trying to reach employee who opened our joint business account, I was told by partners have to submit my ID, went there twice , unable to to meet the represnetative who opended our Business accunt, emplyee at branch does not know anything, they really know how to misbaheva with customers and show them attitude, called few times to reach Brittany, she is too busy to retrun call, choice bank member just a joke, nevermind, I went for simple ID and signature stuff, they are too busy to entertain, They only know how to argue with customers. wish can give < 1 star
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June 2023 by Kristine PFS
The employees at the Carlisle PNC Bank branch are not what they used to be. This branch used to be super friendly and highly customer service oriented. Not anymore.One used to walk into this bank and be greeted with a friendly "hello", and with coffee and refreshments! Now it feels more like a prison than a bank. The tellers are cold, entitled, and condescending. Marissa is the worst - avoid her if at all possible.We will be searching for a new bank.
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June 2023 by Sapphire Ludlow
Catty little Gen Z girls working at the counter in this bank. They think the world owes them something. They are nasty, entitled, and snotty. Marissa is the worst of them all.Avoid this bank.
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January 2023 by Yi
The branch banker, Maddie Burker, is the rudest and most incompetent banker. She acts like she’s busy and couldn’t take on another customer, but all she does is sits there, pretend like she’s working, get up and walk around. I was waiting to talk to a banker for 15 min and watching her just walks around. 15 mins later, she said she’s doesnt have anymore apts available for the day, I looked at the clock and it was another 1.5 hours before the bank closes. She said she has another apt in few mins, I asked if I could wait until after her last apt incase it wouldn’t take the full 1.5 hours. She insist that it’s by apt only and I can’t today.
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November 2022 by Chakra Gurung
My wife lost her debit card and we went for replacement the banker we had was absolutely great. Treated well, friendly manner.
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July 2022 by B Arikan
Don't go walking in if you have any personal banking business such as opening a new account etc. They want you to have an appointment in advance.Banker and manager didn't have any customers, teller had two people in the line. Banker wouldn't help without prior appointment. Save your time do your banking online.
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May 2022 by Craig
I loved this bank when they first came to the area but now it's impossible to get anyone on the phone. It's actually a nightmare. Customer service is terrible. All they're good at is adding extraneous fees... nickel and dime you. I pity the people who don't have money in their account... PNC is definitely not the bank for you.
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March 2022 by Tammy Peirce
Please fix the light above the ATM drive thru so people know the ATM is open . instead of wasting your staffs time and my time .
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October 2021 by Denny Service
Terrible People who work inside in the Bank.PNC Bank really nice Bank But the people who work inside is terrible i swear to God.2018,19, the people who work inside really good people but all good people left from this Bank and now there is all new people and not friendly people.The Management Zero.
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February 2021 by Denny omerovic
Terrible People who work inside in the Bank.PNC Bank really nice Bank But the people who work inside is terrible i swear to God.2018,19, the people who work inside really good people but all good people left from this Bank and now there is all new people and not friendly people.The Management Zero.
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June 2020 by Me Me
Absolutely terrible! I understand the situation is tough right now but more than a half hour wait with only 2 cars in front of me is ridiculous. The other day I had to leave after a half hour without making my deposit because I had to open my business and take care of my customers. PNC couldn’t care less about their customers.
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January 2020 by Lori J.
This is the worst bank in Carlisle. I have never had such terrible service. I can not wait to take my money from this bank. They don't care about their customers....and I say this from more than one terrible issue there. I will tell everyone I know not to bank there
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September 2019 by Kevin J Byler
Very horrible experience. Never had this poor of treatment so many times in a row by different employees. On phone or in person at local branch level and corporate they seem to be big enough to think they can treat you as a number. Then do not try to get a representative at the 800 number....they now will transfer you to a branch where clearly they cannot help if you just left a branch......as soon as my deposit clears I'm out......
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June 2019 by Anna L
Bank employees are very friendly
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April 2019 by The Johnsons
PNC is a great place to bank and this location is excellent. Very friendly employees who really care.