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July 2024 by Trista Hadrick
This place is absolutely awful. First day made an appointment and still sat for 2 hours before leaving. Went back next day at 6AM and was waiting when they opened for appointment and still sat and sat. People are rude and nobody seems to know how to do their basic jobs
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June 2024 by Sandy Cammers
The woman who helped me was very kind and personable. Can’t teach those qualities.
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May 2024 by Mike Fuentes
This facility is always clean, The staff here are very helpful and polite and very cheerful.
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April 2024 by Charlotte Fry
I'm completing this for my adult autistic child.The staff at this location was so gentle with him as he was worried about the pain. It took less than 10 seconds to insert the needle and take a vial. Incredibly impressed at her ability and professionalism.
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April 2024 by John wolfe
This place just totally sucks. Had my blood work done a week ago and guess my insurance wanted it sent here . So have half my testing back and not my cbc testing. Went to call the office in Campbell hell u can't even talk to no one about the other tset results it's all automated ha u kidding me .
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April 2024 by Chelsea Caldwell
Kendall (sorry about the spelling) was ABSOLUTELY AMAZING! I usually see someone else but they were out of the office today and so I saw Kendall and she rocked my blood draw.
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March 2024 by Oliver Hazan
I am surprised at some of the negative comments. My experience at Quest Carlisle has been uniformly positive, year after year. Because I require fasting tests, I schedule early slots and I am in and out in 10 to 15 minutes every time.
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November 2023 by Sanel Beslic
Very painful sticks at this place, always leaves me bruising. I’m a blood donor, so I’ve dealt with plenty of sticks, large ones too, but this place this turns a simple pinch into a painful stab that leaves you bruising for a week. I’m a registered nurse and I notice the lady the purple hair went right through my vein then had to readajust and back into my vein. Not a good stick experience. Next time I’ll just draw my own blood if they let me or go a different location.
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October 2023 by Michael Eddy
Dear Quest Diagnostics, who runs your IT department and manages your website? It is SERIOUSLY flawed. You are losing clients left and right because they cannot schedule an appointment through your system. As an example, my wife has been trying to schedule a drug screening through your services for a work requirement. When she called to schedule an appointment, the automated system kept cutting out, would not acknowledge her selections, and kept repeating the same request even though the answer was given multiple times.I can understand a faulty system answering the phone now and then, but when the same issue plagues the website? My wife could not schedule an appointment through the website, either. Then, this morning, she arrived at 6 AM determined to be seen. She was greeted not by a person, but by a Kiosk system. It allowed her to make an appointment for 10 AM. When she arrived at 10 AM, it could not find her appointment and she could not be seen.Seriously, this is wasting people’s time. It is giving you a horrible reputation for something that should not be an issue at all. This is not even a reflection of the people who work there. I am willing to bet they are competent, good people. The problem is your cost-saving measures for scheduling appointments is broken and people are going other places. How can anyone recommend a place when they cannot even get in the door to be seen?
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July 2023 by Red Metzger
My tech was absolutely fantastic!!
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July 2023 by Judy Reisinger
Very nice experience
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July 2023 by Timothy Newcomer
Had an appointment had to wait. Way too long. What's the problem!!!!!!! I had to wait an hour with appt
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July 2023 by Myine Palmer
I just left Quest diagnostic’s Carlisle couple minutes ago. I did make an appointment. And I arrive at exactly the same time of my appointment. I check in at the front scanner. Their computer kicked me out. And then the black heavyset lady who work there open the door with an attitude and a frown face. Your face just put me a bad mood. You guys need to work on your Customer Service.If you are not a morning person, and if you hate your job, then you need to quit. I can come back next time or find other diagnostics place. Carlisle quest diagnostics sucks in their customer service. You don’t even deserve one star.
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July 2023 by Erin McCloskey
Worst bloodwork experience I’ve ever had. I went to this office for bloodwork ordered by my Allergist. I get a call a few days later that the woman who did the bloodwork didn’t include the right orders, and I had to go back. I go back, she does the bloodwork once more. A MONTH goes by and I don’t have my results. I called the Quest customer service number twice. First time I called I was told that my results would be back within the next 3 days. 10 days go by, I call again. She said I’d be contacted by their back office to let me know what’s going on. This morning I finally get the notification that my results are in- I click on it to see that the tests weren’t conducted due to a SAMPLE PROCESSING FAILURE. I am being tested for autoimmune disorders and just wasted two months of my time because of this company. Absolutely horrible.
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July 2023 by Susan Blass
I had a very kind and pleasant young lady named Melissa for my blood tests. This was my first time at this lab for testing and she put me at ease immediately. I would highly recommend this tech and lab to anyone needing testing and reassurance.
