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October 2021 by Crazy Lamp Lady
We are remodeling a house and had tried getting cabinets through Lowes. We stopped at Lowes and had the sense that we were an inconvenience--and they kept putting us off. So, we drove down the road to Home Depot. Shaun--who works in kitchens--was AMAZING. We had cabinets and countertops picked out in just two hours. (Lowes wanted to schedule us out two weeks just to double-check the measurements we already had from our contractor.) Absolutely, 100%, recommend Home Depot's kitchen department--courteous, professional, and such a pleasure to deal with.
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August 2021 by Charlene Minich Feuchtenberger
You do not support your advertising. My husband, who is a frequent customer, stopped by today to buy 6 buckets of driveway sealer. The sign by the sealer was clearly marked $15.47 per bucket. They charged him $26.83 per bucket. It took three employees to go stare at the sign and declare that it was a mistake and you would not refund the difference. You should honor your advertisement as every other store should. I will be contacting BBB.
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December 2020 by Kurtis Rexroth
Has to be the worst customer service come here for some simple things of course they would be up in the racks. Watch employees walk all around don’t ask if you need help. Go ask for help guy named Tyler said I’ll be over 45 minutes later nope. Had to get someone else who didn’t really want to work either to get the stuff down. Will go to Lowe’s or order on Amazon next time.
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November 2020 by Joe W.
Home Depot has attempted to make things right by giving us a 750 dollar gift card to buy a new dishwasher. While this isn't ideal it's still better then them just not trying. Overall we are happier with Home Depot then we were before, it's just frustrating because it took almost a week to get this resolved. Glad to they did the right thing.
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October 2020 by Ken Appell
DON’T BUY FROM THIS HOME DEPOT, THE SELL PRODUCT YOU BOUGHT AND THINK THE ACCEPTABLE ANSWER IS “SORRY”! TERRIBLE STORE!
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August 2020 by Ashley Eichelberger
yes it took us 50 mins to figure everything we needed but we had 4 great employees helping us out.
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April 2020 by Maria Mondejar
Just was there today few minutes ago and someone stole some of the items I bought in the store, unfortunately I forgot the bag of merchandise in the cart while I took it to the cart station and hurriedly went to pick up my online purchase. I remembered the bag while I was picking up my online purchase. I went back to the cart station but the carts that were there were empty. I went inside and asked if there was anything returned and found but no one admitted there was any including the lady that was taking carts out of the stations.So I had to re purchase the ones stolen obviously
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February 2020 by David Hill
What an absolutely horrible store! You are not allowed to touch a purchase order and "upgrade" with out authorization! What a pain in the ar#e!
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January 2020 by Jenny Michele Hoffman
Let me start off by saying, I , normally, love The Home Depot. this was a fact until I went to the Carlisle location. The service is horrible, the staff is rude and I will never step foot in there again! The corporation is great, Hanover location is great but Carlisle was the worst experience I have ever had with The Home Depot. I spent a large amount of money with them and had a horrible experience.
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December 2019 by Sam Beauchamp
Besides missed appliance delivery date, no communication that delivery was canceled, rescheduling to following Monday by Home Depot without contacting us... I was told by a manager that we will not be getting a rescheduling until approximately one month after appliance was bought. So we are now stuck over the Christmas Holiday's with a broken refrigerator ( the reason we bought one to begin with). After talking to a manager again... he matter-of-factly told me that's the way it is, because Home Depot contracts third party to deliver. Well... I made a contract with Home Depot for said delivery service, not a third party... and still no reassurance that I'll receive appliance at the end of the month.
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June 2018 by Rosa M.
It's a Home Depot what more can I say, this particular store is a-ok. Has what you need generally when you need it but could improve on customer service. Kids Workshop is always busy b/c this is the only one around for miles, but as long as you reserve your spots you should be good. I will say there is one employee in the garden section that actually has a clue and is always willing to help! She is an older lady and knows more than most, so if you have questions in that department she's a go to. Otherwise, it's the big orange box store you have come to know.