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December 2023 by Lindsey Pauline
The ATM is out of service for days at a time. The doors to the “24 hour ATM” are sometimes locked. And when the ATM is available, the system is SO slow.
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May 2023 by Andrew May
Tierney and Chris were a great help and quickly accomplished my business. Thank you!
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October 2021 by Ed Oelschlager
Went to do banking
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May 2021 by rebecca “MISS BEKAH” Mccaskey
This is my preferred bank
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February 2021 by reba cass
This is my preferred bank
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February 2021 by Vince Lupi
Closed again
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December 2020 by Daniel Greene
CLOSED WITHOUT NOTICE
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May 2019 by Maria J.
This is the absolute worst bank to secure a mortgage. Even though I am a depositor for the past 45 years, have ample savings, significant income this bank waits until the 11th hour to give you the clear to close. They request a lot of information which was all supplied extremely timely (within an hour most times) they hold up the process. The loan officer is rude and inefficient. I chose this bank because they held my current jumbo Mortgage for the past 10+ years and figured this tiny mortgage was a no brainer. Now we are too far into the process to change direction with 24 hours to go. The stress and disregard for their customers is unbelievable. Run don't walk.
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June 2018 by Jayson D
Only free ATM card bank in the neg now
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January 2018 by Ryan D.
This branch is horrible. Not sure of their hiring process/requirements. Let me tell a story.... I was the victim of ID theft in which another Citizen's branch in Wilmington, DE allowed two people to walk in and withdraw my entire savings account and just walk out the door. My branch manager (Chinelo E) here at this branch on Main Street told me it was a teller error and not to worry about it being fraudulent. Well that wasn't the case at all. After speaking with the fraud dept it was confirmed as theft but Chinelo never called me back to let me know. I mean I guess that's tough when you only work 3 hours a day. She/ Chinelo offered no advice at all. Didn't offer to put a freeze on any of my accounts or report anything to the credit reporting agencies. Didn't offer advice as to file a police report. Absolutely nothing at all. Wasn't her problem which is, I guess is the normal level of customer service nowadays at Citizens Bank. Even when I came in to close all of my accounts with Citizens she didn't even look at me or talk to me. She had one of the other workers there handle this and didn't offer anything to make it right. Took about 3 weeks to get all of my money back after being treated like a piece of trash the entire time by each department. Filed a complaint nothing came of it. Yelpers beware of this branch and Citizens Bank in general. The branch manager is a joke and grossly incompetent in her role and the banking institute itself will treat you as they see you. Like a piece of trash.
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October 2017 by Justin Kelly
Awesome Banking Personnel!
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February 2017 by Bre Lum
The folks in this bank are super friendly and kind. I used this bank for a few years and never had any issues. My grandfather came here for a long time, and the women even grew to recognize and greet him by name. They use to share stories.
