Jackson Hewitt Tax Service in Carnegie offers professional and reliable tax preparation services throughout the year. Customers appreciate the expertise of the tax preparers, who are known for being polite, knowledgeable, and helpful in answering questions. Many clients feel confident and trust the service, often mentioning that their tax preparers treat them like friends and ensure they get the best possible refund, backed by a guarantee. The location provides convenient assistance with federal and state returns, and customers can choose from various filing options, including online services. While most reviews highlight positive experiences, some concerns include the wait times and the process for holiday advances, which can be slow and sometimes confusing. One customer expressed disappointment after paying for instant money but not receiving it immediately, describing the process as deceiving. Another mentioned that the holiday advance process was lengthy and frustrating, with staff sometimes unsure how to proceed. Despite these issues, the overall impression is that Jackson Hewitt provides trusted, affordable, and professional tax help, with a commitment to accuracy and customer satisfaction. The office is conveniently located at 1063 Washington Avenue, next to Dollar General.
Tammy was extremely helpful and knowledgeable. Great experience!
December 2025
The representative that helped me by the name of May in the Carnegie office was extremely polite, people friendly, intelligent, and amazing. Very knowledgeable with information! Made this process very easy! If you need help with your taxes go and file with May!
March 2025
My experience is really good peoples are nice there and really happy to come here for filling my tax. Thank you Jackson Hewitt
