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April 2023 by Josh
Awful! Did the drop off expecting I would receive some sort of communication when it was done but didn't, lucky I eventually called myself. Was told a price on the phone which was nothing close to what was actually due. Agent was very lost in the whole process. Came from HR block as I moved and tried this location, very disappointing. Over $400 for fees!!! Wow!! 50% coupon didn't help at all.
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April 2023 by ml z
Tax preparer was very nice but not knowledgeable. Prices are not straight forward and difficult to discern prior to doing your return.
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April 2023 by Bev Dougherty
Been going here for a few years now. Very satisfied
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March 2023 by kevin jones
Agent was very polite, and knew her job.I was able to ask, and get the questions I needed to know. I will most definitely recommend a friend, and be back next year to file my taxes!
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March 2023 by Samantha Maize
I did drop and go option. They had a question about one of my forms, but never contacted me about it. Then, I call 2 weeks later to check status and they couldn't even find my paperwork! I went in to complete the taxes and the tax preparer had no clue what she was doing, I ended up owing a lot more money this year than I usually do, so I'm thinking about getting a second look! I usually use H &R block, I should have stuck with them!
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February 2023 by Jamall Penn
I went to my local Jackson Hewitt store to file with my last paystub, and everything thing went well with my advanced loan customer service was great. On the other hand I filed with my W2 on a drop off, but with another worker this time, I don't think he knew what he was doing and asked me odd questions that had nothing to do with my tax information. I haven't received my second advance, I have called, I have shown up to the store and I haven't had any answers. I myself will take my services elsewhere or learn to do my own taxes.
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December 2022 by heather fowler
Great Place to get your taxes done always Great Service !
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September 2022 by Yoanna Hudak
Beth was fantastic. Felt like getting my taxes done by a trusted friend. She answered the questions I had. The price wasn't much more than I would have paid to file online myself, but I had the definite knowledge of Jackson Hewitt behind me.
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August 2022 by Angie Frey
They only take your money they don't help when there is a issue. Will never use again or recommend these money hungry fakes
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June 2022 by Y H
Beth was fantastic. Felt like getting my taxes done by a trusted friend. She answered the questions I had. The price wasn't much more than I would have paid to file online myself, but I had the definite knowledge of Jackson Hewitt behind me.
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May 2022 by Kelsey Pallini
I had an awful experience with this location. My appointment was scheduled by Jackson Hewitts customer service team for 12:00PM on Monday. My wife and I took time off work and traveled an hour to the office. When we arrived the office was closed even though their website and sign said they should be open. I tried calling the office directly and no one answered. My next step was to call customer service. I was faced with over a 20 minute wait to speak with anyone. Feeling defeated, I started a virtual chat with Jackson Hewitt as a last ditch effort to make progress. The representative was apologetic but offered no explanation. I highly recommend NOT using this location since they cannot even be trusted to show up to work. As my thanks to wasting my time and money please enjoy this negative yet fitting review.
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April 2022 by Brian Kashycki
Beth did a great job putting my taxes together was in a little hurry to take my father out food shopping she made quick and easy work of all the paperwork
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April 2022 by K Tuck
Beth did an excellent job at filing my taxes and was very professional!!!!
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March 2022 by James Stinelli
I had an 11:00 appointment today and arrived at 10:50 only to see a sign posted on the window that said “office is closed. “Please go to our location in Walmart.” I then proceeded to go to Walmart and asked where Jackson Hewitt was located. I was instructed that it was “straight back in the back of the store.” I couldn’t find it. I asked another clerk and she took me to it. It was just a desk, computer, printer and 2 chairs for customers. The bare minimum. No walls and customers were shopping within 5 feet of you. It didn’t give me the sense of security that I wanted for someone that was going to handle all of my personal information. I decided to go elsewhere to have my taxes done. The good news is that Walmart had some nice hoodies on sale that I like so I bought two. Then as I was driving home I passed the original place where I was to have my taxes done. I stopped just to see what was going on, I was surprised to see that the office was open. There was one person working so I told her that I had an 11:00 appointment but was canceling it. I told her about the sign that said the office was closed and she just said “Oh, I forgot to take it down.” No apologies, no sense of caring about her job. Sometimes cheaper isn’t always better. You get what you pay for.
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March 2022 by Y K
Beth was fantastic. Felt like getting my taxes done by a trusted friend. She answered the questions I had. The price wasn't much more than I would have paid to file online myself, but I had the definite knowledge of Jackson Hewitt behind me.
