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September 2023 by Susan Nirella
Considering switching. Ordered checks July 24; returned to bank Aug 28 to learn that they were not ordered. Was informed that it would be 10 days; no checks. Left voicemail to ask when I might receive them. Read my bank statement to read that I was charged $48.25 for two orders placed Sept 6! I left a well worded voicemail. Checks arrived; the order was wrong! Wrong background, wrong information, incomplete information! I’m going to the bank to see if they are going to make it right! If not, I’m gone!
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September 2022 by Patti Ann Hunt
I moved to Oakdale and this is the closest branch to me. All of the tellers are pleasant and helpful. The Carnegie location has convenient parking, 2 drive thru teller lanes and a drive thru ATM.
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March 2022 by Alan Rochester
Considering switching banks. I moved to Pennsylvania from Ohio about 6 months ago. I opened an account here because of the convenient location. But after sending multiple emails and leaving multiple voicemails I still haven't received a callback or an email reply. If this is the level of customer service I should expect from them then I see no reason to continue banking with them. Very disappointed. Especially since I went to the wesbanco in Bellevue and they said that they had heard other people complain about the Carnegie location as well.
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August 2021 by donny nicotero
They aren't even open when the hours say they are, and the ATM is consistently out of service. Worst branch around apparently
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March 2021 by Red Line
The managers and tellers really need to learn the policies of their own bank ask them if they can cash a check that was written from a WesBanco account and they tell me no because it was a handwritten check and I would have to open account and they would have to put a hold on it so I called the regional office and they told me to bring it in a $5 fee and a valid ID if they'll cash it no problem and plus the manager that I talked to seemed like a snooty b**** on the phone anyway.
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March 2021 by Randy Church
Worse branch I have been to. I went to deposit My wife and I tax Refund check. It was refused do to my wife and I not having a joint checking account. My wife and I have been married 3 years and we have never had this problem. I had enough money in my account to cover the deposit. My wife and I endorsed the check. After they told me this. I did research. IRS refund checks are considered " Safe " checks. Irs says it could be cashed if both have endorsed it. They even have an option of direct deposit into my individual account. Also I could have just signed my name on the check and it still should have been deposited due to power of attorney up to 10,000$. Our check didn't even scratch that. On Monday we will go to our main branch and see what is what. We both have accounts at Wesbanco. I have had one since I was a kid. If I want it cashed I could have went to any bank and paid a fee. Why would I do that? The Date was February 27 at around 12:30pm
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June 2020 by Spring Equinox
Why the f— are there so many formalities to go through in calling them before you can even get a teller to talk on the phone‽ Worst bank ever.
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August 2019 by Mera Numonpur
Well deserved 1 star. Do not open account with them
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June 2017 by sharon martin
The people here make it worth transferring there.
