“The manager Jennifer Storti provided my wife and I with excellent customer service! In less than 10 minutes she moved funds from an account that we were closing, opened another account with funds from another credit union (their rates were no longer attractive), and guided us through the various financial options. It was a pleasure working with her and would highly recommend the Kop branch!”
“I LOVE this bank. We switched all of our accounts over to First Resource and couldn't be happier. The customer service is great -- no waiting on hold, leaving a message, we will get back to you in 24 hours. A real person actually answers the phone and resolves your concerns -- right away. Bank here -- game changer.”
“I have been in touch with there customer service and I must say that the persons t talk with are very nice very knowledgeable I plan to stay with this bank for a long time please don’t make any other changes a customer for life”
“My local branch, very convenient. Never really have issues with anything from WSFS but they do answer my questions and provide good service in the times that I do.”
“Visited a few weeks back as I'm a relatively new customer. The branch was beautiful and the tellers/employees were extremely helpful and professional. I used the automated teller, and it was a seamless transaction. Thank you, AHCU!”
“My husband and I had a wonderful experience this morning with Melissa! In addition to being very knowledgeable and solving our problem, she was a joy to talk with. I hope she is recognized for her excellent customer service!!”
“This branch has been nothing short of Awesome since I joined the bank. Nicholas D. Is extremely knowledgeable and friendly. He helps me get in and out in a timely manner. I greatly appreciate their generosity and professionalism and look forward to many years to come with Audubon Citadel”
“Sheryl Thank You so much for helping me open up an account she was extremely flexible and super friendly worked with me to open it up around my break time am so excited to start banking with TruMark THANK YOU”
“North Penn bank is my favorite bank because If I ever had a question that they couldn't answer, they pull their supervisor and both of them talk with me until I understand what's going on.Bankers always greet you as I walk in and if one of them can help speed up the process and bypass the line they do. Thank you north penn bank”
“I just took off one star because of a recent visit where I had an appointment for the free notary services. As members, my daughter and I have always used this service with no problems; however, when we arrived for the appointment to simply have my daughter's signature witnessed and notarized to get a copy of her father's death certificate, we were told that they no longer notarize anything other than bank-related/financial items. The person was kind enough to direct us to the nearest auto tag place to find a notary; but nonetheless, I was extremely disappointed.”
“I’ve been a Key Bank individual and business customer since 1999 (includes prior acquisitions). Due to a recent ID theft, we needed to close and open new accounts immediately.Dave Stonehill, Manager and the whole, Maple Glen, PA team were great during a very stressful time. “Team Key” (a 4.6 star branch) now knows our names and always greets us with big smiles.With all the online and walk-in banking options, to have a “home town” experience is wonderful. Keep up the good work. Mitch and Jeri ?”
“Cannot overstate how nice it is to be able to walk over to my bank to deposit a check that got rejected from mobile app (because it said my married surname that I have never used, which is grandma's fault, not the bank's) and I'm done in ten minutes. The staff are always so friendly when I get quarters for the laundry machines at my apartment, too.”
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9165 Ridge Ave, Philadelphia“Everything needed to build your finances as an individual or family person. Staff are normally ubequitiously professional. Only downside is if you need business services then you have to go elsewhere.”
“I just want to Acknowledge the great experience I had on my first time visit to this particular Citizen's bank branch I was in a time crunch on a limited break from work and I thank God it was in my path and that I came at the right time because I was able to go straight to a teller " BingNa Yang" whom I give a huge Thanks for her patience professionalism and her diligence in helping me cash a sizeable check and a huge Thanks to branch manager Patrick J.R for assisting BingNa with my transaction they left a very positive impression on me and that says alot keep up the great job that you displayed it was well recognized and noted !”
“My patronage of this bank arose out of necessity. I was to have an extended stay in WNY earlier this year and needed a bank's services both there and here in suburban Philadelphia. KeyBank fit my needs. The staff treat you like family. Their service is impeccable. I will be moving more of my financial needs to their care in the near future.”
“Working with Reliance has been an incredible experience! Doug is one of the most attentive & helpful people I've had the pleasure of working with. Loans can be stressful, but Doug & his team made the entire process easy to understand & navigate. In the branch, Al was so kind & personable with assisting getting our account set up. We look forward to continuing our relationship with Reliance!”
“This is my favorite and only branch I go to. The representatives here are so polite. The customer service reps are friendly, the service is fast and who doesn't love the free gifts they give. The rep I got was so good she made me get a loan that I honestly didn't need..lolololol.. but it was used well so...”
“I never new a financial institution could be so warm, kind and exceedingly professional. The men and women that lead this space create such a comfortable environment that I actually sat in there conference room to complete a few work projects. Shout out to Yahné Jackson for welcoming my brother and I into her business family. Of this Germantown community.”
“I love citizens this if my favorite bank?the Customer service and bank tellers really try the best 2 help u.....and always gm how are u they makes u fell so welcome thanks citizens ?? ”
“This bank, and especially the people that work here, is so helpful and friendly. I've done my banking here for well over a decade and the experience is always great.”
“Been a member for just under 4 months. It is like a fresh air coming from my commercialFinancial institution. As a small business owner having that availability of a continual person to talk with makes life so much easier. I’mVery pleased with my decision to do my Nav long here.”
“Always outstanding service and understand and help resolve situation. The customer service individuals take the time to make sure the matter is completed to my satisfaction. Thanks kindly”