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January 2024 by Steve Durning
We originally gave 5 stars because delivery (although delayed, went well & my girlfriend said the employees who did the delivery were very nice & made sure to show her a few dents they found when they took it out of the box. They told her she could call & ask Steve, the manager for a price reduction or request a new one, because of the condition & then they went over making payments & a bunch of other information so she was super impressed. The only reason I’m updating this is because they had given my girlfriend a few examples of how the manager had worked with people previously & we unfortunately did not have that experience. We had automatic payments set up & made the 1st 5-8 weeks of payments as scheduled but then I was injured on the job & was off unpaid for several weeks but was waiting to receive a lump sum payment from my short term disability policy @ work so we made them aware of this & each time they talked her info making a lesser payment but it ended up causing confusion & honestly we would have been better off just making the full payment. We had canceled the auto pay but because we did that, it caused the entire payment for the month to show due (past due) & the manager told her if we didn’t make the payment within 3 days they we’re taking the fridge. I completely understand he has a job to do but it felt a little personal because of the examples the employees had given about how he re-wrote policies for customers TWICE because they were so far behind & yet we couldn’t get a little empathy when we weren’t even really a week behind @ the time. We just didn’t fully understand the consequences of canceling the auto pay.We also had another off-putting experience when our central air broke on the hottest day of the year & we found a promo on Aaron’s website so we called & (at this time we hadn’t been a second late on our current agreement) the girl told us that we’d have to pay $129 up front, although online said $1 up front. We ended up just buying a new one elsewhere for less than their up front payment. Now I’m sure the air conditioning unit that they had was higher quality but if I were a sales rep who already had a good customer, I’d try to make the sale & they were offering the promo online so maybe they could have offered half down or anything @ all really.I’d still recommend them if you’re in a bad position & need something you can make payments on & their products are better than ”the competition” by a long shot.. I don’t think ”the competition” sells anything brand new anymore. Just don’t expect them to care if you can’t make the payment on time unless you’ve been a customer for a really long time.
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November 2023 by Thomas Hart
Steve is a great person nice people
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July 2023 by Davina Fowler
I could not be more impressed! We had originally ordered a refrigerator & sectional from another company with promo but we ended up with just a 20 cu ft refrigerator that was supposed to be brand new (IT WAS NOT) & we were paying $46/week. Aaron’s sent us a promo for a Brand New Samsung 27 cu ft Refrigerator for $32/week & we went for it. Taylor & Zack (forgive me if spelling is incorrect), delivered our refrigerator a few days ago & they were absolutely AMAZING! They were so helpful & friendly— definitely stood out! I haven’t had the opportunity to speak with the manager @ this location but his employees have said he’s great as well & really goes out of his way for his customers! & then I was BLOWN away yesterday when Megan called & wished my husband Happy Birthday! I definitely recommend this location!! They have AMAZING customer service & so far, we love the fridge!!
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July 2023 by Donald Mann
I have bought lots of stuff there and it all been great stuff is really good and Steve is a nice guy take care of me thank to all
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July 2023 by Charlotte Ledden
Bought a bed from here went to buy a TV when the deal was going on for a dollar down was told by the manager do you really think I'm going to let you walk out of here with a brand new TV for a dollar I don't think so I'll just buy straight out for now on learned my lesson do not want to be treated like that again
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November 2022 by Brandon Torres
Cool place staff are very nice
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March 2022 by Sheila Hott
What a great crew. When I called, the girls on the phone were great :) the delivery guys were just awesome! We talked about tv shows while they hooked up the washer & dryer. And they were super fast and so down to earth. Completely forgot they were delivery guys, more like neighbors helping you move. Just awesome :) will definitely go back if I need anything else!
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April 2021 by Sabrina Mattice
People were very nice and attentive when I needed to go look at washer and dryers.
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February 2021 by Cameron W.
Hopefully when you guys go to this place, you dont have to deal with the most helpless, rude, pardon my french A****** of a guy. I will never go back to this place, because of him. You lost a costumer. Maybe thats why noone was in your store. Just a heads up guys. This place really does suck.
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January 2021 by Joe Armstrong
Cristina and Steve are the best people to deal with at Aaron's in chambersburg..If I have a problem it is taken care of ASAP..Hopefully these 2 employees are with Aaron's for a long time
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December 2020 by Alene Williams
Great product, awesome quality, the sales team are so professional and knowledgeable of the different types of products they carry. My delivery was smooth and the guys were so kind. I recommend Aaron’s to everyone I know.
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November 2020 by Mandy Lynn Smith
Great variety and top notch sales staff. Store is always clean, very kid friendly, and they have coat and back to school give aways for the kiddos! fantastic store!
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November 2020 by Kryssie Casey-Snider
well I work here for starters! But we strive to give our customers the best customer service possible by going above and beyond for them! And we treat our customers like family, because they are family to us! we make it a point to build a relationship with our customers, and listen to them when they need someone to talk to. because its more then a job to us its our passion!
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July 2020 by Brenda Keefer
They don't know how to stop harassing people when they say there going to bring something by
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March 2020 by Elizabeth Younker
Prices seem to be a little bit better than other rental companies and we had great experience with Aarons up until this year. Our floor got damaged during a delivery, we were told we would have the shelves for our fridge and its been nearly 2 montha and still no shelves.