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August 2023 by Brussels Cafe
The general customer service are ok. From a business perspective the F&M business account model [ fyi franklin link ] , fees , convenience, usefulness, ease of use, it's really under par versus regular expected online banking in 2023. I would not recommend unless they seriously re vamp that whole system. Unless you just have hours to waste to complete simple tasks and operation. Save yourself the headaches and high fees bank with someone else.Again the face to face operation is great, the phone operation is ok, the online operation is far behind and a big pain honestly only reason why they get a 1 star is because the painfulness of online op.
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April 2023 by David G.
No reason to bank with them. Overdraft fees. Maintenance fees. Service fees. Don't forget the customer service. Probably better off talking to a wall. Chime is awesome!
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November 2022 by Amy Williams
This is one of the slowest drive through banks ever
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April 2022 by Carol Redding
Called all day (no less than 30 times) for 2 days and got no answer. Tried every published number. Communication is horrible. Still trying to get through to anyone.
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October 2021 by Alexandre Hemeryckx
Business Banking related not personal banking:We used to used F&M Trust as a community bank for our business and it used to be great, loved the folks at the windows and the branches, very personal. But, this past year F&M Trust migrated there Biz portal from there regular platform to the new business service ( The Frankin ....) , honestly it is a very sad platform. The new system does not have ease of integration from personal & biz anymore. The ease of connectivity between the portal and Quickbook is a pure headache, that cannot be trust it to transfer the data ..( If it connect, such that is ethic) .Furthermore, we were informed that if we would like to have more specific functionality added to this new ( Franklin portal) they would be able to add new features for a certain added cost. lol... really?Another down side to F&M Trust is the middle management, there are wonderful person, but in the past 5 years, I think that they are switching every year so they have issues in retaining there employees, to us it is sad because we cannot build any relationship as such that you would expect from a small local bank.Honestly, we have spoken several times to the management, but at this time it would be better for a small / middle size business like us to migrate our financials to a more stable bank like BB&T, (FYI) They charge a lesser fees with a more robust online system that connects better for a any business.We will miss the local tellers but not there online biz portal.Not recommending the Franklin business portal, it is very archaic, and not stable.
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September 2021 by Brad B.
F and M took $12.50 in fees from a $14.50 decades old account while not paying a cent in interest to the account for at least a year. Of course the new fess were permitted by banking rules. But it's an issue of customer service and fairness. Do not bank here.
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August 2021 by Mark H.
They suck. The rates are crap, service is crap. They are not competitive. Nobody there knows enough about finances to turn a profit without charging excessive fees to their clients. They hold deposits for days before making funds available. They try to take advantage of customers every chance they get.
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December 2020 by John Hostetler
My wife and I are very appreciative of the exceptional service we received at the Norland Avenue Branch of F&M Trust recently. Our F&M representative went the extra mile to help us every step of the way when an internet scam necessitated closing one account and opening a new one. We really like this "home town" bank service! Thank you!
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May 2020 by Teri Midolo
Over the top service and friendliness!
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January 2020 by Jeff Trace
Always willing to talk and take good care of my investments.
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April 2019 by ALocalYokel .
They get $7k a year in interest on my home loan but can't afford to send me a paper statement for my personal checking.
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April 2019 by Mr B.
They get $7k a year in interest on my home loan but can't afford to send me a paper statement for my personal checking... Seems to me an "opt-in" option would be a better way to save money and maintain customer service.
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February 2019 by Samantha Radcliff
Great bank !!! Friendly people,just hate their hours of closing I wish they were open till 5 every day for people who have to work before they're open and are off of work by the time they're closed!! Really makes banking with them suck
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December 2017 by Michael Rohrer
Their Service Stinksg! I do not recommend at all! Stay Far far away. Service Stinks!and no one to talk to. No customer service!
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March 2017 by Mychelle Washington
I've never had a bad experience after 4 years of banking at F&M Trust.
