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January 2024 by Michelle Creswell
Hockey, Scott, and John were awesome to work with. Will definitely use them again!
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January 2024 by Lora D'Agostino
We had a wonderful experience with Factory Direct Carpets! We were referred by a family member who had previously used them and they did not disappoint. Hockey was a pleasure to work with through the process and Scott and Jon who handled the install were great. The best part of our experience was how efficient and easy communication was from measurements, picking carpet, and install. We LOVE our new carpet - the quality is fantastic. We looked at a lot of different options before getting referred to Factory Direct Carpets, and they had the best pricing by far. 10/10 recommend!
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January 2024 by Andrew Jones
Just had them out they installed carpet in the bedroom and it looks great!!! They did a wonderful job and cleaned up when they were done. Thank you guys!!!
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November 2023 by Joan Bombard
If I could give them 10 stars I would. Had most of the flooring in my home replaced with Mohawk RevWood and it looks amazing. From choosing the product, to the installation , to the cleanup I couldn’t be happier. They arrived when scheduled and finished when scheduled. This is the place for all your flooring needs. Everyone is very professional and helpful. You will not be disappointed.
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November 2023 by Eva Socks - Scentsy SuperStar Director (Eva The Wax Diva)
We needed Vinyl Flooring done throughout our entire home and Factory Direct Carpets did an incredible job!! We had almost 5,000 square feet done and we don’t have one complaint about any of the work. Hockey will give you the best price for what you’re looking for and no one around can beat the deal he gives or the quality of work they provide. His guys showed up when scheduled and got the work done in the time promised. I will always refer my family and friends to Factory Direct Carpet. They really are the best!
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November 2023 by Kimberly Frazer
We Love our new Mohawk Luxury Vinyl and Carpet that was just installed in our whole house. Factory Direct did an awesome job. Thank you Hocky and Chris. Your installers were awesome. Thank you Scott and John. We love our floors.
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November 2023 by Lynn Fisher
Recently had flooring installed in kitchen, living room, hallway and steps. Hockey was great when picking out the selections. Had a manufacturer defect in kitchen floor. Hockey did a reinstall, no questions asked. Installers did a great job. Skyler did a great job to reinstall kitchen floor. Very detail oriented! Ask for Skyler for installs!
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October 2023 by Larry Miley
Great job on the install, and best price in town, and the speed to get us on the schedule for the install was fantastic. we love the the new floor , Thanks Ken, and thanks Ty for the great service
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August 2023 by dennis lehman
We recently had Factory Direct Carpets install LVP flooring in two bathrooms and also carpet in our family room and upstairs landing. We were extremely pleased with the installation. Our installer, Alex, was very friendly and did a professional job that turned out just perfect. This is our second experience working with Ken Hock. As before, this was a really good buying experience with having lots of quality choices and fair prices.
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August 2023 by Pam Barnett
Scott and Jon did a wonderful job installing our flooring. Everyone at the store was pleasant to work with. Highly recommend.
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August 2023 by Pam Ebersole
This my first experience with this business. They were very friendly and helpful. They showed up when they said they would and were very professional. I was super pleased with the carpet and the expertise of everyone I dealt with. A big shout out to Henry and Miguel who installed the entire job in one day. They were amazing. They were so polite and friendly. I will definitely be going to them for all my flooring needs in the future.
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July 2023 by Des Keith
Factory Direct carpets is the epitome of what a great business is all about. I had a problem arise last minute and didn’t know what to do. I called the owner, Kenneth, and he was so kind and helpful. He made me feel at ease with my issue and helped me to get it resolved. He and his coworkers loaded my car and gave me all the directions that I would need. I will be back for sure!
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June 2023 by DEBORA WELLMAN
What a positive experience working with Ken and Chris at Factory Direct Carpets. I needed new flooring after a small basement fire caused extensive smoke damage throughout my home. A couple hours after visiting the store, Chris was at the house taking measurements and I had a quote that afternoon. Ken went above and beyond working with my insurance company - then expedited ordering and installation. The installers for the vinyl plank flooring and the wall to wall carpet did an excellent job. Thank you for your excellent customer service and fair pricing. I would highly recommend Factory Direct Carpets to anyone.
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April 2023 by Doni Karn
From beginning to end, Factory Direct Carpets took care of everything that we wanted!! We couldn’t be happier with the products and the installation! Skyler’s installation and attention to detail is impeccable!! I highly recommend Hockey, Chris and Skyler to take care of all your flooring needs!!
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April 2023 by Charlie Plank
I needed some carpet tack strips. Called it was a Saturday Afternoon, it was after hours, Ken answered the phone, very friendly, said he was closed but that he was going to be there for a little while longer and he could help me out. Stopped in and got what I needed. Was able to work on my project the next day. Great Business. If I need any flooring in the future definitely calling them. Thank you Ken