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January 2024 by Mark Poe
The service was great and they kept me updated on the progress with my vehicle.I highly recommend Fitzgerald for vehicle purchases and service.Also Dawna was my service advisor and she was outstanding. Thanks
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January 2024 by Charles Carpenter
Fast service especially given the holiday season. Staff was very friendly and helpful
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January 2024 by Lori Stine
My experience from day one of buying the vehicle: customer service via phone has gotten better with the initial contact person.
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December 2023 by Karen Helwig
As usual, it was a great experience. I didn't have to wait very long for the oil change as well as a maintenance inspection, which keeps me up to date on what might be needed to keep my car in A-1 condition.
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December 2023 by Derick Thompson
They are fast talkers. Explaining everything too fast. The customers doesn't realize what happened till he can go home and think about it more.
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December 2023 by Allan Snay
Brought my car in for some routine service as I have many times previously. Received excellent service as always.
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December 2023 by Stacey Clayton
Very personable. Not pushy. Fair trade value. Great buying experience.
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December 2023 by Ken Edwards
My backup camera has a blurry view but I was told the camera was fine. My previous cars camera was very clear compared to this car.
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December 2023 by David Perry
Took over 1.5 hours for a scheduled oil change. When I set up app.over phone I asked for oil change and complimentary car wash. When I got there they asked do you want tires rotate, so many point inspection ect. I said no just an oil change. Did not want added expenses. Needless to say they dropped my car wash also. They are always trying to make extra money at your expense. Was a few dollars over quoted price. Bill shows some 1dollar fee for who knows what. Multiply 1 dollar times everyone's bill.
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December 2023 by Gloria Carter
I would still recommend this dealer even though they didn't listen to me that I had oil and filter in the car. So the bill was more then I expected however after pointing out that the oil/filter was in car they did rectify the issue and remove the cost from the bill without any hassle
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December 2023 by Shelley Headley
The service is great. The only suggestion I can make is, there is so much construction going on there and my husband had a problem finding the service area. Other than that, the place is great!
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December 2023 by Bradley Haugh
Judy was great with check in, courtesy car, and updates to my service. This was even more appreciative with all the construction going on.
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December 2023 by Alan Smith
My service tech Zachary was pleasant, helpful, knowledgeable, and timely. Service completed in a timely manner. However, the girl who met me to discuss my vehicle report was not as knowledgeable and couldn’t answer my questions.
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November 2023 by Joe Reed
So I think the price was too high for wiper blades and to install and I was supposed to get a free car wash and it didn't happen.
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October 2023 by John B.
Bought 23 Toyota Tacoma Trd Pro was long drawn out process. Took long time detail truck. Since truck wasn't ready, now I know why. They delivered late at night. i went out with light looked over truck found discoloration on hood sent pictures to salesperson. He said sales manager would call me. She never did. I called till i caught up with her. She said bring in monday after 9 to have truck buffed. i said i'd be there around 9 will you be there. She said yes. i arrived 920 she wasn't there. The service manager was also not in. Lane supervisor I told I needed get truck hood buffed out. He said his detail guy said they couldn't he had already tried. He went next door asked for estimate paint hood. They said 1000 plus price of decal on hood. i told him it would hurt my resale didn't want to paint i'd take compensation instead he acted like wouldn't be issue. i asked to speak General manager who refused to speak to me. I was standing beside him and asked him to call sales manager. He did with same result. Them refusing to speak to me. i said that's horrible customer service and rediculious. he said more than once he was sorry. i told service manager same thing. he again apologized that they wouldn't speak with me. The management on sales side shows zero integrity and customer service. i'm sure they know hood had paint issue. So they avoided me and refused to speak with me. i've bought over 30 new toyota since 98. Many form younger without issues. Purchased at darcar were pleasant experience compared Fitzgerald. From someone who has bought 50 plus new cars it was worst experience buying car in w ever had. if you want honesty and customer service you need to find another dealership.
