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February 2024 by Patrick Adams
Bill Null was awesome, very patient, knowledgeable, and honest. Go visit your local Lincoln Dealership and ask for Bill.
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January 2024 by Jaime Keller
Very pleased with the dealership, service is good. We have always dealt with Travis Mummert and he is a great salesman. He always makes himself available for questions or concerns. Highly recommend!Mike Keller
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March 2023 by Craig Houpt
Have had an excellent experience with Forrester Lincoln Mercury. Great and friendly sales and service!
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March 2023 by Richard Kaiser
Had a recall on my vehicle. They got the parts and made repairs in a timely manner. Friendly staff.
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March 2022 by Lou ann Forrest
Great service department
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March 2022 by Vicky Mccarney
Have bought 5 vehicles there. All have been great vehicles.
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August 2019 by Brian T.
Excellent service! We were grateful for our salesman, Travis, who was incredibly helpful!
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September 2018 by Martin K.
On 9/18/17 I bought a '99 Lincoln Town Car with about 152,000 mi for $3,400. Within a week I paid $111 for them to find that one of the pistons needed to be fixed which they didn't charge me for as its something they should've caught before selling it. The car ran fine until this past Aug when I researched that the LCM went bad and paid them another $111 to diagnose the same problem I found, as well as the sway bar needed to be fixed. They quoted $125 to repair that which was fine, but then wanted an outrageous $1,250 for the LCM. By all good sense and reason, who would spend that on a 19 yr old car I paid top dollar for a year ago?! The (L)ighting (C)ontrol (M)odule operates the rear night driving, license plate and front corner lights when either the parking and headlights turn on manually or automatically. Consequently I had no tail lights after dark creating a real safety issue. Online I found used parts but Newcomer's needed the part number to order the correct LCM. I called Forrester's Parts Dept who refused to give me the part number but wanted $924 for a new LCM. After a month of frustration, no tail lights after dark and having to rush home after work before dark, Gladys at Newcomer's finally was able to determine the right part to order that was neither nonrefundable to them or me. It seems Gladys also tried to get the part number from Forrester's, but again they refused her as well. Apparently they thought they hadn't made enough money off my car and should bleed still more from me on a 19 yr old vehicle. It wasn't right nor fair dealings by any measure. Coincidentally the staff from Forrester's who sold me the car called me on the one year anniversary of buying it while Newcomer's was trying to determine what the part number was for the LCM I needed, but I was at work and couldn't talk to him at the time. Ultimately the thoughtless and callous attitude about my safety and the time and hassle I was put through is what will stick in my mind more than anything else when considering whether or not I'd buy anything from them again, much less recommend Forrester's to anyone else after how I was treated at a time when I really needed their help. It left me feeling like my safety didn't matter, except only what more I could spend on them, otherwise I was on my own if it hadn't been for Newcomer's who went the extra mile to help me. In retrospect, oddly enough, businesses seem to sometimes overlook that customers will always remember how you made them feel more than anything else in doing business with them. That's a critical part of retaining customers and growing a business. Lesson learned.
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December 2017 by John R.
Very personalized service, and everyone there seems very friendly. Even though I live outside the normal 20 mile limit for pick up and delivery service, they have been very agreeable about picking my car up for service and keeping appointment times as to when they will arrive and when they will bring it back. Plus, they always do a nice job of washing my car before they bring it back.
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October 2017 by Greta N.
As a loyal customer, it seems only natural that I'd leave a 5 Star review, but this review is for the dealership staff and their commitment to customer service! The entire dealership is truly loyal to their customers from the moment you walk into their showroom! They pay attention to the little things that may often go overlooked or unanswered and continually go above and beyond to make sure all questions are answered and concerns are addressed. The customer service experience alone is worth checking Forrester's out when considering your next vehicle purchase!
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October 2017 by Gloria H.
Forresters Lincoln will continue being more than 5 stars and a Class A Dealership! We started with a 2013 Lincoln MKX and this year we got 2017 Lincoln MKX. Not only do we Love the car, but their sales personal are not pushy, we get a car wash with service , and anytime you stop in with a question, someone will help you with an answer. Thanks Cory, Mike, all the service department for giving us the Red Carpet Treatment!
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November 2015 by Scott A.
Toby and his crew go the distance in helping with sales, service and all the little things in between. If issues arise, they smooth them out with quality customer service and get you on your way. Our families purchase of a 2006 Chrysler Pacifica was just what was needed when our Pontiac van was retired at 225,000 miles. The dealership helped us with financing, test drives and has been in contact since the sale to check up on how the vehicle is performing. Not many dealerships go the distance in customer service so it's nice to see that Forrester keeps the customer first.