October 2023 by Jason B.
Buyer beware. Back in 2021 I found what I thought was a nice F250 Lariat at keystone Ford so I inquired about it. The truck only had 17,000 miles on it at the time and was in very nice condition. Made a deal and bought the truck using Frank Blood as my salesman. I felt that I was buying at a reputable dealer that wouldn't try to hide things, and not to mention, the same dealer we use at my part time job for buying vehicles through, wrong. Fast forward about 2 years later, I see another truck that catches my eye so I inquire about it. That dealer comes back with a lower trade value than I ever expected so I questioned why. He says do you know that your truck was stolen before? Obviously I didn't and now I'm pissed. This happened twice cause I seen another truck and inquired about it and same exact scenario. I then contact keystone about the issue. I received 2 different replies from the dealership, one stating that should've been brought to my attention at settlement and I replied I can assure you I would've never bought the truck if it was and the second thing I was told by my salesman is we never give out that info, it's on our website. Wtf, if it's on your website and so is the price why did I need a salesman, I thought they were there to tell the buyer about the vehicle. I'm then put into contact with the manager Clint Castellar that listens to my issue and seemed very understanding and tells me this should never have happened and he's going to do something to make it right and he'll call me back Monday of the following week. Monday comes around no call, Tuesday comes, no call wednesday I make 2 calls back and leave a message and get no call back (wow you're doing great at helping the situation). I then send an email after another 2-3 days of no reply I send a semi nasty email asking for a reply. I get some Bs reply that they are looking but not having any luck at finding anything. Fast forward 4 months later still waiting and can't even get a reply by email. Terrible customer service when they're the ones that "assured" me they understood and were going to do something. I don't like to let bad reviews but when someone says they'll help then can't even have the decency to reply to emails or phone calls because they know they did wrong, it's highly frustrating.