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January 2024 by Robert Vidal
You need to close that store they are rude and nasty their cursing is no good for business horrible will let people not to go their ,just don't buy their
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January 2024 by Wanda Fuentes
These are the most rude individuals that I've encountered at a MetroPCS location. Their service belongs in the garbage can because that's the type of vocabulary that they use. I guess they don't know what the word polite and customer service really means. As a matter of fact I'm going to see how far I can take this in regards to reporting them to a main office.
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January 2024 by Michael Wright
Very rude and not helpful, I have insurance and couldn't get the help I need to copy phones but still charged $28 for something I could have done myself I've been a customer about 6 years and this was the last straw. Gil is the most rude and unprofessional person I have ever encountered that will be the last time for me. I highly recommend another location or another carrier and it makes me give a star but they don't even deserve any stars
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January 2024 by Xavier Centeno
Unfortunately, my family and I were clients of this unscrupulous and uneducated crowd for a long time and it is those in charge, according to the owners of this site, who mistreat people; Truly, from the bottom of my heart, I tell you that if you are not good at giving good service to your clients, do not start a business because it is your clients that you eat and enjoy their luxuries. Don't be so slum-dwellers, but expect from God a reward for a couple of wicked people...
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December 2023 by Conner Ortiz
Very rude service, didn't feel comfortable at all as soon as I walked in. I asked about a phone casing after getting a screen repair and I was abruptly interrupted and called bad names for questioning the phone case. I received scorching names and comments from both the wife and husband that operate this store. I do NOT recommend visiting this store, you will be gratefully greeted and feel a lot more welcome at ANY other store trust me. I recommend the Phone Doctor in the booth at the Valley Mall in Hagerstown, Maryland. He's a good honest polite fast working man. He'll have your phone screen all fixed up like new AND protected in under a half hour AND for a GOOD price. Your welcome.
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December 2023 by Marquita Washington
I just left this store. The older guy was very rude from the time I walked in the store. I would give zero stars if I could. So disrespectful.
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May 2023 by Jose Mendez
Great experience, come here to get the best deal and customer service, thanks Gil. It took me a while but I finally made the review
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April 2023 by Steeve prezeau
The Staff is incredibly rude and very disrespectful
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December 2022 by Karoline Mejia
Terrible experience I just had, being yelled at by the staff, and being insulted saying I needed to lower my voice as my parents and I got insulted. They think that just because I’m a “minor” they think I don’t have a right to speak up. They threatened us and kept wanting to kick us out. Very racist too, called us Mexicans as we left the store. Like we were there for one thing and they seemed to mess it up never elaborated on the information that they wanted and what it was for. Charged us more than we needed due to their mistake and made us sign the paper too due to their policy. I work in customer service I would’ve never done such thing. They need to get better staffing and hearing aids!!!!
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November 2022 by Cole McClain
If I could give zero stars I would. Staff is incredibly rude, and they do not follow metro by T-Mobile’s policy.
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November 2022 by Lizzie Marie
Terrible staff, incredibly rude and incompetent.
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October 2022 by John Brougher lll (Murphy G)
I was only here for a few minutes but had a great experience with a gentleman who steered me in the right direction for a case and screen protector for my fPhone.
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April 2022 by Pine A.
The location is not safe. People hang around pretending to purchase a product. They will stair at you. .It very uncomfortable for women and young girls. They act like strange the men customers that go in there. Will not be going there any time soon. The black sales guy is shady . Had to run fo my life .they had another idea in mind set towards me .
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February 2022 by Kirstin Palmerchuck
Best experience I’ve had in a store in a very long time it was clean and they were very helpful they actually went up above and beyond what I expected them to do they did not want to leave me without a phone
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October 2021 by uncle sam huber
Clean store helpful staff
