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January 2024 by Tyler DeShong
Very helpful and professional staff. Watched how they handled an older customer and actually show them what was wrong
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January 2024 by Kendra Carver
They were able to help me as a walk-in for my tire pressure issue. Had a nail in the rim which couldn’t be repaired so I had to purchase a new tire and get home pretty quick.
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December 2023 by Karen Haas
Went to get my car inspected. This place said I needed new motor and transmission mounts at a cost of $1,200 in order to pass inspection!! I suspected that wasn’t true since my car had been to the dealership less than 6 months ago and all they recommended was possibly new tires to pass inspection. I found another place that takes walk-ins and had no problem passing inspection.My coworker had a similar experience when having an oil change done. They told him he needed brakes and rotors at a price of $1,200.00. He had recently had his front brakes replaced.
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December 2023 by Joshua Sahm
Andrew & Andrew were both very helpful with my needs and tuned up my car perfectly, and at a fast pace to boot so I wasn’t there long, would recommend to anyone!
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November 2023 by Richard B.
No continuity of service between the 2 shops, Norland Ave and Wayne Ave have 2 sets of rules they go by. 1 shop will service certain things, the other will service something else.1st incident, set an appointment at Wayne Ave for an alignment stating that I have a 2 inch lift on a vehicle, nothing was said, drove to the shop at the scheduled time and was told I had to drive a misaligned vehicle across town because their staff member was sick and just so happened to clock out as I got there. Fine, shit happens, made it work.I get to the other shop on Norland Ave, they welcome me, do the alignment and I'm out the door with the understanding that I'd need to come back after the lift settles.2nd incident, Need to do the follow-up inspection on the alignment, set the appointment online stating once again, I have a 2inch lift on the vehicle. This time I get a call back and get told they don't service vehicles with a lift on them. I literally have paperwork stating to come back and have it rechecked. No fuss, I'm not begging anyone to take my money so I'm looking for another shop. PITA.The overall quality of service has been slipping for Mr. Tire since Covid, dunno if its the 3 changes in management or what but I'm staying away from them for the time being as the misinformation can easily be avoided by standardizing services between the 2 shops.
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November 2023 by Rebecca Bee
I was not going to bring public attention to it, and just let it go, however, what happened yesterday has made me change my mind. For the last 7 years I have always ALWAYS taken our cars to Mr. Tire. We have had them do oil changes, tires, brakes, and whatever else decided to "break" at the time. I have spent THOUSANDS of dollars at that location. All I have asked in return for was honesty and dependable work done to my car. I would always ask them, "hey do you see anything unsafe? OR anything that really needs me to be at to get done here real soon?" and they would always reply with, "eh, not really just keep up with your maintenance." OF course, after they hand me a 1400$ mechanic bill............ Over the last year and a half, that location has gone downhill with the reputable service quality and the attitude of the workers along with honesty from them.I recently caught them in a lie about my suspension system and then got it looked at by two other garages to double check that I was in fact correct. They not only LIED about what was actually wrong with the car, but then they tried to quadruple charge me on labor cost for the job as well. A job that should cost about 700$, they tried to charge me $2300. When I asked for the invoice, the guy got nervous and that's when I knew I really needed to be looking at it and asking questions. BUT to be honest, this experience was just the tip of the iceberg.Yesterday, I experienced the most horrific time coming home from work. My car made the most terrible noise I have ever heard a car make ever!! Then it literally just died..... So I called a tow truck and had it towed to a garage that I was going to have look over my car this Wednesday anyways... so.. I was already in their system anyhow. The people at this new garage was so nice and were patient with me because I am sure they could see I was really shaken up. They literally called me back with in 2 hours with what was wrong with my car..... and that is when I got angry. Not at this new garage, but at MR TIRES because this is when I knew they have been lying the whole time and NEVER ONCE took my concerns to heart and actually looked at it. ALL 3 of my motor mounts need replaced, which tells me, that they probably didn't all go at one time, this has been happening over time, SO if you work on my car, and inspect my car EVERY SINGLE YEAR how you not noticed that my MOTOR was wiggling around under my hood????!!!!!!!! You noticed that my gasket needed replaced and that I needed all new 4 tires in February, which I paid $1400 for. BUT you couldn't tell me that my motor was sliding all around......Under normal circumstances, I wouldn't even be writing this, but I am slightly enraged, and the lying isn't even the major reason why. I mean at this point in the world, there are more lies than there are truths...What set me off, was the fact that these ppl KNOW I drive a dangerous highway (I-81) every day to and from work. There are accidents on this road literally every day. There are a lot of fatal accidents because a lot of tractor trailers are on this highway. Speed limit is 70, but you better be hitting 80 on the on ramp or else you aren't getting on. SO, could you imagine, me getting on this highway yesterday, doing 75mph, and all of a sudden, my car cut off.... with tractor trailers behind me also doing 75-80 mph????!!!!!! That would have been devastating!!!!!!!! That could have caused so many injuries and possible deaths... That is why I am pissed...... and WHY we will NEVER go back to that garage.....
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October 2023 by Mac R.
Service is always great, oil changes have never taken more than 45 minutes from the time I walk in, and one time they changed my awkwardly positioned battery fairly quickly as well. It's a little pricey but that's probably not in their control and is still cheaper than the dealerships' service centers.
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August 2023 by Mel Meyers
Tire had a bolt in it, Andrew L. Looked at it and quickly assessed that it could not be fixed and needed to be replaced. Jake and Andrew explained why it couldn't be fixed and was able to fit me in the next day with a new tire.While I was there the computer system was having issues and Andrew showed excellent customer service skills by continuing to be pleasant and interacting with me, although he was faced with a stressful situation, he kept a pleasant attitude. Most of my interaction was with Andrew and he provided top notch customer service and was fast and very friendly and easy to talk to, knowledgeable, and makes sure customer satisfaction is his top priority!All the guys at the Wayne Ave Location are great and really take care of you!!I will definitely be back and recommend them to anyone needing stuff done!!Thanks guys!! You guys are wonderful!
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August 2023 by T Beast
While the service i received while there was excellent, my overall experience wasn't the greatest. When scheduling my appointment earlier in the week, I ordered a specific set of tires and added a state inspection. When I arrived for my appointment, I was told they didn't have the tires I ordered, forcing me to purchase a more expensive set, or schedule a future appointment when the tires I wanted came in. Also I was informed that they do not employ an inspection technician, so I would have to go elsewhere for that. A courtesy call earlier in the week before my appointment would've been appreciated letting me know these circumstances. The manager did assist me with the purchase of a different set of tires and tossed in a free roadhazard warranty. I was lucky enough to be able to afford the extra $250 above quoted price for the tires I ended up purchasing. Some people don't have that luxury.
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August 2023 by Chris Lupo
They make up things to fix your car like blowing oil out of your valves and grease out of your boot. Went to two other garages and both said they were fine. Not the first time they lied to me about issues with my car. Don’t lie to an ex mechanic about their cars. I don’t work on them for a reason. Doesn’t mean I don’t know better.
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August 2023 by Kelly Lampman
Pricing upfront, pretty quick, and good conversation! The manager even took me out to show me an additional concern, but gave me the option to address it then or on my own time! Of course I went back a few weeks later to address it with them, and it was smooth sailing (or I guess driving) from then on!
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July 2023 by Erin Adams
Andrew went above and beyond to help with a scary/life-threatening incident when a kitty climbed into the the framework of a car in the middle of Wayne Ave. today. Thank you, Andrew! I will be recommending Mr. Tire from now on.
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June 2023 by Katherine Herrera
These guys did a great job of getting me in quickly and had the tire I needed to replace the one with a hole in it. Devin the store manager made sure I was taken care of that day. I will definitely be shopping with Mr. Tire again in the future
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June 2023 by Amy Smith
Austin and his staff saved our trip!We were traveling through on our way to Tennessee and our caliper was ceased and smoking … they went above and beyond to get us back on the road!Staff was friendly, professional, and very communicative, highly recommend!
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June 2023 by Naomi Muldowney
On the way home from an appointment and car wash today I heard a scraping noise under my car and was close to this Mr Tire so I stopped in and explained the situation and these guys took a quick look under the car and said it was the heat/oil shield dragging. They immediately pulled the car in and took it off for me and put it in the back of my car. If the bolts weren’t special to Honda I’m sure they would have put it back on for me too.We have used this Mr Tire for years as a family and they always have been great!!