“First off I wanna say those of you that leave 1* reviews for incidental issues need to read the 5 ***** reviews. This Chambersburg U-Haul goes beyond whats expected for folks time and again. Allow me to share my recent experience.. I badly needed an upgrade for my Jeep to be able to tow my new trailer. Hence I made an appt for a new hitch install but a futher away branch location made a mistake that day on my install leaving me without lights to legally haul my trailer, yet another day I'd be without was my thoughts. To my surprise this local branch and their awesome team went way beyond what I could've asked , First the young lady in charge got in touch with the "branch mechanic" and proceeded to get under my Jeep and trouble shoot the issue best she could, When that didn't work I thought for sure I'd lose yet another day but to my surprise the "mechanic" said he could come in on his day off and fix it within the hour if I could wait.. The "branch mechanic" turned out to be General Manager of the Chambersburg U-Haul location.. True to his word within the hour He fixed the issue and was all too happy to accept only a handshake for a job well done.. Can't wait until you reopen at your larger location I'll be back with friends for sure... Thanx guys”
“1. They did a nice job. We were told the tank would be filled and we would get a credit for what was in the old tank. I recieved a bill but no credit. Also I requested the pilot light be restarted. It was not. Cannot use the fireplace.”
“First off I wanna say those of you that leave 1* reviews for incidental issues need to read the 5 ***** reviews. This Chambersburg U-Haul goes beyond whats expected for folks time and again. Allow me to share my recent experience.. I badly needed an upgrade for my Jeep to be able to tow my new trailer. Hence I made an appt for a new hitch install but a futher away branch location made a mistake that day on my install leaving me without lights to legally haul my trailer, yet another day I'd be without was my thoughts. To my surprise this local branch and their awesome team went way beyond what I could've asked , First the young lady in charge got in touch with the "branch mechanic" and proceeded to get under my Jeep and trouble shoot the issue best she could, When that didn't work I thought for sure I'd lose yet another day but to my surprise the "mechanic" said he could come in on his day off and fix it within the hour if I could wait.. The "branch mechanic" turned out to be General Manager of the Chambersburg U-Haul location.. True to his word within the hour He fixed the issue and was all too happy to accept only a handshake for a job well done.. Can't wait until you reopen at your larger location I'll be back with friends for sure... Thanx guys”