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November 2023 by ernie Laurich
I found the vehicle I was looking for at Shively . My salesman Nick Shearer was very helpful in getting me what I was looking for. He was very knowledgeable and handled the entire transaction in a quick and efficient manner .If you are in the market for a car he is the man to see in my opinion.
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November 2023 by Kenneth Blank
We were on vacation and visiting Chambersburg for a couple of days when our Jeep wouldn't start and had to be towed in. We were from out of town, and obviously didn't have an appointment, but David Gray made sure that our vehicle got looked at quickly and got us fixed and back on the road. Something he said really stuck with me. He said that even though someone might be just passing through, the service that they give is not just a reflection on their dealership, but also the town of Chambersburg. These folks really care about their customers. We thought we might have to cancel the rest of our trip, but we are back on the road. Thanks again and great job!!!
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November 2023 by Jw Kugler
The Sales Personnel at Shively's helped me in a tremendous way. They were courteous, friendly and professional in every way. They could not have done a better job. My sincere thanks.
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October 2023 by Susan Alfeld
Great customer service. Ivy Cook was a pleasure to deal with. Always got back with me in a timely manner with any concerns I had about my car while it was on order. I will definitely not only recommend this dealership to others, but we will be returning for future purchases.
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October 2023 by Michael Sande
When I first went in I spoke with Dave at the service counter and informed of my issue with my Ram 1500, I waited in the lounge, Dave came back out in about an hour and informed me that I needed a new gas tank, he then called the warranty company and got everything approved, he then ordered the gas tank and told me it would be in around a week, when it came in he called and we set up an order for the following week, he said it would take round 5 hrs to repair and he was correct. Dave was very professional and respectful, he was a pleasure to deal with, listened to my problem with my truck and said his mechanics will figure it out and they did. Thank you Dave and your dealership for your help.
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September 2023 by Jennifer S.
Shively is by far the best dealership I've ever dealt with. I did not purchase my 2017 Pacifica there but it has been serviced a couple times at Shively Chambersburg. The service department goes above and beyond to repair any issues. They will listen to your concerns and do everything in their power to fix it! I have taken my van to another dealer before switching to Shively 2 years ago. Best decision I've ever made. This year my van was having major electrical issues. I have 4 children ranging from 6 months to 10 years. The van was unsafe to drive as months progressed with this problem. I was afraid the cost to repair would be way more than I could afford. We read so far into this issue and how many dealers want to throw parts at the problem and not actually fix it because of how time consuming it is. That wasn't the case with Shively. They sent me home with a van just like mine, Deirdre who is an absolute sweetheart updated me periodically. It was definitely a difficult repair and I knew it from reading other owners complaints. Shively fixed my issues and I thank God, they covered this repair. BEYOND THANKFUL. May God bless all of you ten times over for helping me. Thank you for working so hard so I could be back up and hauling my 4 littles around in a SAFE reliable van. All vehicles have problems eventually, I'm not one bit upset I was dealing with car issues. There were some days I just wanted to park it and walk away, discouraged by possibly not ever being able to have it repaired. But I am so glad Shively listened to me and wasn't like other dealers. Top notch Shively! You won me over, see you in a few years when I'm ready to upgrade my ride. Blessings to all of you who worked on my van!
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September 2023 by Anthony Pebley
$26,000 on a car plus all of the warranties. On 3 separate occasions was told it was covered under warranty just to be denied at the last minute. I have spend HOURS sitting in that building and on the phone with no answers. Getting hung up on whenever I've been waiting almost TWO MONTHS for a part that controls the climate, GPS, radio, backup cam, etc. Over the course of 2 months I called multiple times to check in and see if the part had arrived. Called in to let them know about the problem worsening. Left on hold for 20 minutes and hung up on. Now they want to charge me $1000 and accuse me of doing something to my vehicle that I called to warn them that it had happened. Disgusting place. Do NOT buy a car here and do NOT buy any of the warranties. Bunch of scheisters running around here.Update: called the warranty company. It was covered and they never even called. They were just trying to charge me $1000 for nothing. Absolutely horrible business practice.
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September 2023 by Brian ..
I want to thank the team for providing very good service recovery to me and working hard at taking care of me as a customer. Mr. Burkholder is a just business man and is willing to make sure customers are happy. Dave in the service department is to be commended for his attention to follow-up and making sure customer needs are met. I would recommend Shively Motors of Chambersburg!
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September 2023 by Brian Holmes
The staff at Shively’s is very friendly and responsive. I am highly satisfied with my new 2023 Charger. This is the second vehicle I have purchased there.
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September 2023 by Terry Light
This is the only dealership I take my Jeep to for regular servicing (oil change/tire rotation). They have a great on-line booking system, are always on-time in taking the vehicle at the scheduled appointment time, professional, efficient and courteous. I am normally in and out of the door in under an hour. Can't say enough about them! I live in NC, visit family frequently in the area and always bring my Jeep in when I am traveling through. The dealerships in eastern NC/VA area are nowhere near the caliber of Shively!!
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August 2023 by odayah Kaplan
Experience was great! Misty my sales person was honesty, friendly , and extremely attentive to my needs !
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June 2023 by David Love
I recently purchased a RAM 2500 from Shively Motors, and I couldn't be happier with my experience. The level of professionalism displayed by Leighton was exceptional. From the moment I walked into the dealership, he provided attentive and knowledgeable assistance, making the entire process smooth and hassle-free. Leighton's commitment to customer service truly stood out, and I greatly appreciate his efforts in helping me find the perfect vehicle. Shively Motors and their team, especially Leighton, have earned my highest recommendation for anyone in search of a great car-buying experience.
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June 2023 by kyle sommers
Mike Kauffman and Leighton Cook were excellent. I made the 2 hour trip from Odenton, MD and wouldn’t have an issue doing it again. Both were extremely helpful, friendly and professional. I actually spent less time at the dealership than one way of my drive there and left in my brand new truck. Mike and Leighton were able to walk me through the online credit approval process and ensured they had received all the necessary documents for me to be in and out of the store in no time. There was no back and forth between sales people and/or sales manager. This has been the easiest vehicle pick up I have experienced. I would highly recommend Shively Motors for anyone looking for a new or used vehicle.
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June 2023 by Matthew Princler
Everyone I delt with at Shively's is beyond professional, kind, made my car experience great, Misti is a wonderful kind & pleasant, knowledgeable and hardworking, Tim is amazing on what he can get done for the customer, Brian is a champion, and had all the paperwork ready and had me out the door in a jiffy. Thank you all for the seemless purchase. I highly recommend Shivelys for your purchase. Thanks again, I'll be back when I need another. Customer for life.
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June 2023 by sarah
The best to work with! I had a budget limit and they all were really understanding and willing to help me find exactly what I wanted and needed! Highly recommend Leighton Cook! So happy with my purchase.
