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December 2023 by Beth Hamill
It’s a pretty nice a clean car wash. BUT IT DID NOT CLEAN MY WHITE CAR VERY GOOD. I paid for the highest wash. This was my first time here and it will be my last. I wasn’t impressed. If you want a really good wash go to (Rain tunnel car wash) on orchard Drive in Chambersburg. The reason I didn’t go there this time is because it was closed and my baby needed a wash. This is just my opinion everyone has one. Thank you
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November 2023 by Gordon Moatz
Love it. Best automatic car wash i have ever used! Membership is good for any Tommy's location in the U.S.A.Update, works great as long as the impatient people behind you don't tailgate you through the wash because that makes the entire wash system shut down untill proper spacing for the machines to go around each vehicle is established. You have to be stupidly close to the vehicle in front of you for this to happen. Amazingly, a lot of stupid people wash their cars at Tommy's. Still the best wash for the cost of a monthly membership for unlimited washes. Highly recommend just give people in front of you some space. At least a car length. The 15 seconds longer you wait won't kill you. C' mon people!
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November 2023 by jr w
I was there do you have my truck washed the washer broke my truck mirror and they refused to cooperate with me on getting it repaired I had filed a report with the lady that was on duty I had also spoken to the assistant manager Carly with no response from her I’ve also been trying to get a hold of been the manager and still no response and this is been over a week I would never recordAnyone to use his car wash because if it damages your vehicle they will not take care of it I also requested a copy of the video of my truck being washed which they refused to give it to me so take it on your own risk if you use them if it damages your vehicle they will not take care of it good luck I will never return
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November 2023 by Joe Byers
I brought my 2019 corvette through. I got super dirty from my traveling. I pulled up to the cashier window and the lady working was super helpful. I purchased the works wash and it cleaned my car so well! I also used their free vacuums. It was worth the trip. I will be returning. Also, their Halloween decorations are awesome!Service: Vacuuming
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November 2023 by Mykayla Laurel
Update: went through the tunnel of terror and it was awesome!!! The best drive thru haunted attraction I’ve been to.This is the best car wash I have ever been to! The staff is amazing. Ben & Kaylee are so helpful. I was unfamiliar with the belt system they have, so someone guided me in and made me feel so comfortable. I came through with dirt and mud all over my car, and after one works wash, my car was sparkling!Don’t forget about the free vacuums and mat washers! I will never wash anywhere else. I signed up after my wash today for the monthly club. $29.99 a month for unlimited washes.
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October 2023 by Susan Sister
My car has never looked this good! The auto floor mat cleaner at this carwash takes five minutes. Who doesn't have time to keep their car looking so good. I love coming out in the morning to a nice clean car to drive.The Carwash is efficient and no spots are missed on your car. Pay by App is my advice, it is much faster. A quick lunchtime carwash can do a car body good!
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October 2023 by Valerie Johnson
We paid for the top wash, but had to go through twice to get clean. It wasn't worth the money. This was our first and last. I'll continue to do it the old fashioned way.
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September 2023 by Ashley Carella
Connor is always absolutely wonderful and today he was so helpful in showing me how to use the mat cleaner! We always look for him when we go to Tommy’s! Keep up the great work, Connor!
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September 2023 by Brooke Horst
I love this place! Barbara was so polite and nice explaining the different packages available. My vehicle is shinier now than when I bought it!
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August 2023 by Lyna Tran
The car wash was okay, it’s an automatic car wash so it’s as good as it can get. The mat cleaner makes the place a 3 star since most car wash place gives you free vacuums! The mat cleaner was a true wow factor!Only issue, when your car is near the end, it blows off the excess water which is great! Until a piece of your roof trip gets blown off and damaged.I have a 2019 WRX that has the option to put on a roof rack which I never did, unfortunately the trim of my roof got blown off then bent and broken from the blower. The same day that this happened, I met with a lovely employee there who found my missing trim, took pictures and stated that he will pass it along to management and hopefully they’ll get back to me in terms of replacement of my trim (approximately $100 replacement piece), this was on a Sunday, he also said the manager probably won’t be back until Tuesday, so I’ll patiently wait.I patiently waited until about a week later to call back since I haven’t heard from anyone, another nice employee told me that someone marked my issue as completed in the system. — I kindly stated that I never received a call and requested for him to have someone reach out to me to resolve this issue and discuss options. It is now the end of the week and I still have not gotten an update / call from either employee or management about the matter.I’m more upset about the set of expectations but no follow through than anything. I’m still hoping to get some type of compensation for my bent / broken trim of my car. — still waiting for management to acknowledge this issue.
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August 2023 by Mike Althoff
Always a pleasure to visit this location. Customer service is always top notch. During my most recent visit my vehicle did not get clean in a few areas and the employee that helped me allowed me to go back through the wash a 2nd time. I interacted with Jonathan and he was very polite and helpful.
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August 2023 by Matthew Bartle
I go through the wash every day on my way to work. Ive been coming to tommy's since it opened, and i can say hands down my favorite car wash in the area. My truck is always clean and the wash process is very fast. One of the employees, Barbara, greets me almost every morning when i come though with a smile a wave and a good morning. Its always a great start to the day to see a happy smiling person give you a wave and say good morning.
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July 2023 by barbara chong
Great car wash! Being a member since it opened and has not disappointed!Great place, great energy and customer service.
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June 2023 by Jim Comfort
Love Tommy's but the mat wash AND dry station obviously confuses some folks, to include employees. Today, 17 May 23 about 11a, an employee at the Norland Ave Tommy's approached me at the mat cleaning station and said, "do you know the water switch is off?" I said yes, I had already used water on to wash my mats a d was now using water off to "blow dry" them. He replied that doesn't dry them and that it was a wash station. I attempted explain to him how it worked and pointed out the sign on the machine that says wash and dry but he obviously thought I was clueless. On many other occasions I have helped people use the station as there is no step by step guidance. SUGGESTION: Change the button labels from "water on" and "water off" to read "wash" and the other to "dry"
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May 2023 by Karli Naugle
I love the ease of this car wash! The price is reasonable for the service and the staff are very friendly and helpful. The cool lights are a bonus that make me smile.