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January 2021 by Ariel G.
CVS Chester Springs completely messed up my 11 year olds prescription. She was supposed to be taking 12.5 mg daily. Their directions had her taking 25 (frightening - I know). She was miserable and while on the phone with the doctor, he mentioned that he had prescribed her the smallest amount (12.5). After speaking to a Pharmacist, they admitted to making the mistake. I was told they were sorry, they would fix it and that a manager would call me. I never received a call but I let it go. We all make mistakes and I chalked it up to Covid craziness. I was just thankful, that by pure luck, I had caught it early (5 days in). However, the following month when I picked up the same prescription, the directions still said to give my daughter 25 mg each day!! They didn't even have the decency to formally fix their mistake. How can you trust a place that gives your child double the medication that she needs - TWICE! You can't. Save yourself the trouble and find another pharmacy.
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September 2020 by David M.
For whatever reason(s), it always takes incredibly long to get your prescriptions refilled. On several occasions My doctor has called in the morning (9am and 10am) and it took them well into the next day to fill them. When you are in pain and need medicine, over 24 hours to wait for a refill is unacceptable. I don't know if they are overworked and understaffed (which is not the fault of the people working there who do seem to try their best), it's a fault of management. Like many people I come here because it's close to my house, but no more. The service is just so bad, I am forced to go elsewhere, to a different pharmacy chain. And this has been going on for years (pre-pandemic), so the inefficiency is not due to COVID.
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February 2020 by Elaine M.
This is the closest pharmacy to my home but it is worth a drive to avoid it. They are woefully understaffed and one of the slowest pharmacies I've ever encountered. On several occasions they have been out of stock for the prescribed medication but you don't know that of course until you go to the store (since it is impossible to talk to a human if you call), stand in line forever only to learn that they are out of what you need. This review is based on many encounters. I've tried to cope just because they are close, but it's just not tolerable. You just can't rely on this place.
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January 2020 by Danny S.
This is the worst cvs known to man... they f*** up scripts constantly and keep you waiting. I just sat on the phone waiting for the pharmacist for over 30min with no pick Up. They messed up a refill date yet again for my antidepressant. Which I cannot be without of. Ridiculous. Get it the f*** together!! Doesn't even deserve a star.
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March 2019 by Kelsey Montgomery
Worst service. They also do not answer the phone.
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June 2018 by Joe P.
Slowest pharmacy ever. Over 1 hour wait to fill prescription. Previous problems with this pharmacy also, took a few times for me to learn to stay away!!!!!