-
November 2023 by Brandon
They have a great staff and always have a loaner for me when I get servicing done. My only knock on them is the pricing. $750 in labor for rear brakes is insane. Another local dealership (Thomson) could do the same service for far less. Worth shopping around to get any work done.
-
November 2023 by Alex Matuszak
My service advisor Marcos was amazing! Very personable and explained everything in a way I could understand. I will definitely be bringing my vehicle back for any future needs.
-
November 2023 by Michael Lewis
The service team did an excellent job keeping me up-to-date on their progress in diagnosis, ordering of parts and installation. Jeff and Steve were fantastic to work with and I am very happy with the service I received.
-
November 2023 by Miriam Adamo
Excellent experience all around. Everyone here is so professional and helpful. Al was our salesman and he was so knowledgeable and caring. Tom in the finance department made the whole process simple and easy. The preowned sales manager came over to make sure we were satisfied with everything. We love our new Lexus, and would highly recommend Lexus of Chester Springs to anyone.
-
November 2023 by Ashley Bird-Dilworth
Very fun. Easy wait, I was well taken care of, and drove away in a brand new Lexus! Austin Weber, thank you so much for making me feel so welcome and thank you Jeremy for bringing me in, and thank you Tucker for smooth expertise. I’m looking forward to building a long lasting relationship with Lexus!
-
September 2023 by susan
This is my first Lexus and all I can say is that I have never experienced a service department like this one. I just pulled up, they took my car, had my loaner ready and when I picked up, they brought my car to me……washed and vacuumed!! The customer service is incredible. What a fantastic experience! Thank you for making it such a seamless process. This dealership knows how to do things right.
-
September 2023 by Jim Schatzman
Fantastic experience! Ben, Josh and Alison went completely above and beyond in getting us the exact vehicle we wanted at an unbelievable price. Everyone was friendly and honest. We never once felt pressured at any stage of the process. Could not ask for anything more!
-
September 2023 by Paul Tashjian
Complete service department failure! The worst service experience have had in 20 years, should be negative stars. Scheduled an appointment and dropped off my LS at 8:30am on Wednesday. Technician said if any repairs it would be done by end of day. I did not receive a single phone call for status update. I had called the service department 3-4 times and each time nobody knows the status of my car. The service technician never called me back even after I left him a voicemail. Now its Thursday I call at 9:00am, 1:30 and 2:00 leaving a message for the service manager. I finally asked for the general manager of which he is not available...of course. The service manager finally calls me back after 2:00 only because I am trying to get in touch with the general manager. He informs me they are now working on my car. After nearly 2 days they are just getting to my car and I am just getting a status update!!! This lack of communication and trust has destroyed my confidence in the Lexus brand what they claim is the best experience. We are reasonable people and if they only communicated with us in timely manner we would understand and make arrangements for the car to be there longer. This experience was absolutely terrible and a waste of time. I will no longer use this dealership and likely not buy another Lexus as they have proven their service is the same as a Chevy dealer.
-
September 2023 by Mike Binder
Purchased an excellent used car from here in September. A flawless, pressure-less experience from beginning to end. Our sales consultant, Jake Sweigart, was outstanding in every way. The used car manager introduced himself about 20 minutes in and said we could reach out to him at any point with any questions or issues (we had none). I recommend Lexus of Chester Springs without reservation. You will be impressed!
-
September 2023 by Kevin David
I come here to get my maintenance done and have always been greeted with a smile.They are very honest and don't price gouge.I love working with Steve as my service advisor. He's always informative, professional and full of joy and energy.He's always given great advice.
-
August 2023 by David Brand
I highly recommend this dealership. I always receive exceptional service. I would like to personally congratulate Robin D. Smith in the parts department for her impeccable due diligence and expertise in assisting me throughout the years. She always goes above and beyond to assist her valued customers. Thank you for a job-well-done! Have a Blessed day Ma'am....
-
August 2023 by Erin Russeck
We just bought our new car from the Lexus in Chester Springs and had a great experience. We worked with S’ba who was amazing - patient and extremely knowledgeable. We highly recommend!
-
July 2023 by Tom Sherlock
Great sales team with Ben and Josh always making the deal easy. I have purchased numerous cars and the experience is always top notch and you can count on this team to assist you and ensure all goes well. Buying is easy at Chester Springs Lexus!!!
-
July 2023 by Mike Barton
Quoted one cost (7xx.00), get there charge is higher (9xx.00). Asked for explanation math still doesn't add up, was told diagnosis charge wasn't included in original quote of 7xx.00. Not sure how that charge gets missed in the quote since it was the first thing that needs to be done to determine what needs to repaired, which determines the cost of quote. It's super close to my house, should have just driven to my regular place. Every time I try to buy a car or get service there Im reminded why I don't go there.
-
July 2023 by Alfredo Giotti
I recently had the pleasure of visiting Lexus of Chester Springs Auto Care for my routine automobile maintenance, and I must say it was an outstanding experience from start to finish. The team at Lexus of Chester Springs Auto Care went above and beyond my expectations, providing excellent service and demonstrating their expertise in every aspect of automobile maintenance. Here's why I highly recommend their services:1. Professional and Knowledgeable Staff: From the moment I walked into the facility, I was greeted by a friendly and knowledgeable staff. They patiently listened to my concerns and answered all my questions, putting my mind at ease. Their expertise was evident as they accurately diagnosed and explained the maintenance requirements for my vehicle.2. Timely and Efficient Service: Lexus of Chester Springs Auto Care truly understands the value of their customers' time. They promptly scheduled my appointment and ensured that my vehicle was serviced within the estimated time frame. Their efficiency didn't compromise the quality of their work, as they meticulously performed all the necessary maintenance tasks.3. Comprehensive Maintenance: I was impressed by the range of maintenance services provided by Lexus of Chester Springs Auto Care. They not only took care of the regular oil change and filter replacements but also inspected and addressed other critical components of my vehicle, such as brakes, tires, and fluid levels. This comprehensive approach gave me peace of mind, knowing that my car was thoroughly checked and maintained.4. Transparency and Fair Pricing: The team at Lexus of Chester Springs Auto Care was transparent throughout the entire maintenance process. They provided a detailed breakdown of the services required, along with the associated costs. I found their pricing to be fair and competitive compared to other auto service centers in the area. There were no hidden fees or surprise charges, which further enhanced my trust in their services.5. Clean and Welcoming Environment: The facility itself was clean, well-organized, and maintained a welcoming atmosphere. This attention to detail extended to the waiting area, where I found comfortable seating, complimentary refreshments, and a clean restroom. It made my wait more enjoyable and added to the overall positive experience.In conclusion, my experience at Lexus of Chester Springs Auto Care for automobile maintenance was exceptional. Their professional and knowledgeable staff, timely service, comprehensive maintenance, fair pricing, and welcoming environment were truly commendable. I wholeheartedly recommend Lexus of Chester Springs Auto Care to anyone in need of reliable and top-notch automobile maintenance services. I will definitely be returning for all my future maintenance needs.
