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April 2024 by Devious B.
I was fat shamed by the kitchen lady Gerry and the manager Anna was more worried about the fact I called Gerry the b word the the fact Gerry fat shamed and then tried to attack me is beyond disrespectful I've spent a crazy amount of money there. I got ahold of the owner Chris he ended up siding with them over a paying customer when he clearly has cameras showing Gerry running up on me... Apparently this isn't Gerry's first time being shaming to guests over food... Something really needs to be done about her
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February 2024 by Venus Kincaid
NEVER AGAIN!! UPDATED!!Since checking out, I found out a few things regarding your software.1. It’s not fool proof. There are frequently false alarms.2. The smoking charge used to be $50 but now is $250 due to the amount of money the owner spent on this “air quality system”.3. Vaping is not included in the”no smoking policy”. So I had no way of knowing that I couldn’t vape.4. No one called me until hours after you charged my card. If they had this would have been a completely different review.I’ll never stay at this hotel again, maybe not a Best Western hotel anywhere. Don’t waste your money on this dump. Location is terrible, not a safe space to be. Parking is ridiculous and good luck getting your luggage into the hotel. They charged $250 for smoking in my room, then they called to tell me that, she was rude and told me that if their “alarm” goes off again they will kick me out of the hotel. Of course that’s after taking over $500 from my account. I called Best Western customer service, she was unable to help me. So I filed a dispute with my bank. I will fight it until the bitter end. I’m not smoking in my room and I won’t pay an extra penny. This place wasn’t worth the price before the ridiculous charge of $250.Safety: I know this area since I lived a few miles from here and it’s not safe to be outside at night. A student from Widener University was stabbed not far from here a few weeks ago.
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February 2024 by Ryan Raftovich
Rooms are old people are shady looking no one bothers u
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January 2024 by Nikki Mels
Anna was the absolute best! Definitely the best part of our stay! She was so incredibly helpful and made us feel so welcome. She is an absolute rockstar!
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January 2024 by Jules Armstrong
Nice staff, great room 6 miles from airport. Uno restaurant across road.
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January 2024 by Mike
This is my second visit to this hotel And the staff is really nice and hospitable. Mitchell really shows that he cares about what he does. Anna is always very polite and professional each visit.. and Ray was professional and friendly also...Cleaning staff is Attentive and polite.. It has been a very pleasant visit this Stay... Good staff and Customer service makes all the difference.. Keep up the good work Guys!
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December 2023 by tim cheng
Bed bugs, lots of other stuff was bad but... Yeah roach in the shower of next room. Front desk was clueless. Booked with third party and still trying to get a refund almost a month later.
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November 2023 by Joe
I was hesitant to write a review but I think my input may assist management in making some positive changes. The fry desk staff and the Breakfast staff was polite. The issue was with the room, the first room they issued the heat didn’t work. The staff did get me a new room, upon moving my stuff in it was a roach crawling across the bed, and also the top sheet had a blood stain on it. The other thing was I put the clean the room sign on door knob and all they did was replace the towels and dump the trash , they didn’t attempt to make the bed. I conclud with until management fix the pest problem and maintenance problem I would not recommend.
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October 2023 by Rebecca Rasnake
My room was spacious, staff was friendly and helpful. Great location. The place has a lot of potential, but it just wasn’t clean. I was mortified to find two roaches in my room in the middle of the night. I hate to post a negative review, but I have to. My standards aren’t terribly high, but my room was just kind of gross.Nearby activities: Short drive to Philly.
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October 2023 by Becca Wooden
Such friendly, caring and considerate people. Very dog friendly down the street from a park like area for walking. Be careful it's a very interesting location kinda in a plaza, blink and you might miss it.Rooms: Very good sized rooms great big windows huge walk in showers, coffee thing mini fridge and TV we just hook our Roku box up tooNearby activities: I mean Philly is like right there and my goodness is that place cool. Check out layover Philadelphia episodeFood & drinks: Sadly they only have a soda vending machine but a great breakfast if you can eat eggs. There's a restaurant across the street but I would say there are better places to eat not far drive away and again Philly is so close and has all the best food. There's also 2 types of dollar generals right down the block so your good for food and snacks
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October 2023 by Darren Wynne
Stayed here with our College Soccer Team. Doesn't have Coach Bus Parking when I was told there was. Room keys weren't ready when we arrived after we blocked a bunch of 9 rooms on the reservation. Maintencence person was rude. No breakfast available to 25 people some got fed some didn't. Breakfast person kept going missing and then the front desk person had to go help there.
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October 2023 by Kimmy
My partner and I spend four nights at the BW plus. The room was clean. All the employees were incredibly friendly. Melanie in particular was a huge help to us. Would definitely stay here again.
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September 2023 by Mel Sorrenti
My dad and I came down for an Eagles game and the 2 ladies MS Rey and Anna at the front desk were so very kind and so very helpful in guiding us to good restaurants, shops and even the best things to see in the city. These 2 ladies customer service skills is way beyond what I have seen over the years and I am in customer service field. They deserve a huge recognition.As for the room it was very clean and fresh towels both days we were there. The breakfast was also good.Nearby activities: Reading terminal and independence hall wasn't far rough 20mins to a half hourFood & drinks: Lots of restaurants around only need to drive 6 to 8 mins
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September 2023 by Ian Gong
Do yourself a favor and avoid Best Western hotels altogether.The pros at this Best Western Plus:* Welcoming and professional front desk staff answering the phone and greeting you when you arrive.* The coffee machine in the dining room for breakfast made a wide selection of great drinks.* Safe and quiet area near Widener University.* Free parking lot for guests, a rarity with hotels in Philadelphia.The many cons:* Disgustingly dirty towels that had blue stains and long strands of hair. There were also strands of hairs found on the bed.* The bed pillows were the size of tiny seat cushions and felt wet. They sank right away when you lie down to sleep. And while I didn't wake up with any bites, there was an uneasy sensation all night as I felt like things were crawling from the bed sheets.* The water pressure from the shower head was ridiculously low.* Except for the coffee machine, the food at breakfast (eggs, sausage, cereal) were all of very low quality and fairly inedible.* I own the highest member status available @ Best Western Awards; Diamond Select. And yet, upon arrival, no water was offered, even when I asked for it. Under my online member dashboard for Diamond Select, it clearly states: "Enjoy 500 Bonus Points and complimentary water upon arrival."The front desk lady told me THIS HOTEL offered EITHER 500 points OR free water, and I didn't get to pick. Whatever...500 points is equivalent to about only $2.50 in value. What a joke it is to be part of this rewards program when the highest level members aren't given any respect.* This stay was not a great value at all. For the same price per night, I should have booked in the surrounding area a Hilton branded hotel (with my Hilton Honors status) and received a much more comfortable bed, CLEAN room with more modern decor, and better rewards for my loyalty.
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September 2023 by Anthony Rocco Sr.
Great desk staff, area is a ghetto and the bathroom looks like a jail house bathroom shower is grimy did not even attempt to take one. Definitely not a place to stay but I. An emergency sometimes you can't be Choosey.
