Dollar General on the west side of Chester is a store with both positive and negative aspects. The store is appreciated for its friendly, helpful staff and good customer service. It is well-lit, clean, and always stocked with a variety of products, ranging from a dollar up. Customers enjoy the wide selection, including services like a DVD rental machine and ice sales outside. There is plenty of parking, including handicap spaces close to the entrance, making it accessible for disabled customers. Despite these positives, the store faces ongoing issues. It is often cluttered with boxes in the aisles and is frequently dirty, which concerns customers about cleanliness and safety. The store has been in a state of disarray, with products everywhere and a lack of proper organization. Additionally, there have been recent changes in payment options, with the store initially accepting Visa and debit cards, then switching exclusively to cash for over a month without clear communication. Many feel that the store needs a thorough cleaning, restocking, and better management to improve the shopping experience. Overall, while the staff and product availability are good, the store's cleanliness and organization remain significant concerns.
The customer service in the store is not good .The store itself is so cluttered that u have to ask where half the stuff is there, employees are always on their phones or standing outside smoking. They are very slow. Always under staffed. And they don't add money to cash app like every other dollar general.
September 2022
Welcome to Dollar General where the prices are cheap employees are nice and helpful and store is always nice and filled with products
March 2022
Almost every time I come here products are not even done being stocked… they just leave the stuff in the middle of the aisles and it’s hard to move and walk through. Do better…
