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June 2023 by Karl Spratt
From the initial communication to the end of the process, Donna & her family provided me with high quality communication, work on my vehicle & ultimately a high end operation from start to finish! Thank you!!
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May 2023 by Niko Karalis
I recently had the pleasure of experiencing the outstanding services provided by Fenzas Auto Body, and I cannot emphasize enough how impressed I am with their exceptional customer service and the superb work they performed on my car. From start to finish, my experience with Fenzas Auto Body surpassed all expectations.First and foremost, the customer service at Fenzas Auto Body is unparalleled. The staff greeted me warmly as soon as I entered the premises and made me feel like a valued customer from the get-go. They patiently listened to my concerns about the damage on my car and addressed each one with utmost professionalism and expertise. The team at Fenzas Auto Body truly understands the importance of clear communication and taking the time to ensure that all my questions were answered and needs were met.The level of care and attention I received at Fenzas Auto Body was truly remarkable. They went above and beyond to accommodate my schedule and promptly arranged a convenient appointment for an assessment of the damage. Throughout the entire process, they kept me informed about the progress of the repairs, making me feel involved and reassured. Their transparency and willingness to provide regular updates made a significant difference in my overall satisfaction.Now, let's talk about the quality of work performed by Fenzas Auto Body. I must say, the results were nothing short of exceptional. My car looked as good as new, and I couldn't help but marvel at the attention to detail and craftsmanship displayed in every aspect of the repairs. The paintwork was flawless, seamlessly blending with the original finish of the vehicle. The technicians at Fenzas Auto Body are undoubtedly masters of their craft.Beyond the technical expertise, it is evident that Fenzas Auto Body takes pride in their work. They treated my car with the utmost care and respect, ensuring that every inch was meticulously repaired. They even went the extra mile by cleaning my car inside and out, leaving it in pristine condition. It's these small but significant gestures that set Fenzas Auto Body apart from the rest and demonstrate their commitment to providing an exceptional customer experience.In conclusion, I cannot speak highly enough about Fenzas Auto Body. Their exceptional customer service, coupled with their impeccable auto body work, exceeded my expectations. The team's professionalism, attention to detail, and dedication to customer satisfaction are truly commendable. If you're in need of auto body repairs, I wholeheartedly recommend Fenzas Auto Body for their outstanding service and outstanding workmanship. They have undoubtedly earned my trust, and I will not hesitate to return to them for any future automotive needs.Service: Body & Trim
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April 2023 by Alex Wyczalkowski
Donna and her team were thorough and timely. I had body work done through insurance and Donna guided me through every step of the process. The work was done quickly, properly and at a very reasonable cost. They have been in the business for a very long time so they are a shop you can trust!Service: Body & Trim
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March 2023 by Donny Dondada
Donna is the best when it comes to customer assistance! Not only will she help you with the insurance claim, she will also assist you when it comes to dealing with the insurance companies. There are many tricks that the insurance company try to pull along with statements you can make that will cause you to be at fault for your claim. Donna not only assisted me with the repairs, but also wrote up a script for me on how to answer the claim representative. Donna has a paper that shows what tricks the insurance companies try to pull along with how to respond to it. The repairs itself were amazing! It looks like there was never any damage at all. The insurance company told me the repairs should take 2-3 weeks and in the end, Donna made sure I got my car back no later than 1 week. Donna plays no games with the insurance companies or when it comes to repairs. She even detailed my car herself after it was repaired. All in all, if I ever need repairs done again, the only place I am going is Fenza's Autobody. 10/10, would definitely use again!Service: Body & Trim
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March 2023 by Giuseppe Di Vitantonio
Great service, the car looked like it came from the dealership. Donna helps in all possible ways, from filing a claim to get set up with a rental car. Awesome experience and very competitive prices.
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February 2023 by Queen B
Ms. Donna always does her best with providing the best customer service. My car was damaged and they were able to fix my car back to brand new condition. I highly recommend this shop.
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February 2023 by Rita M.
The best auto body repair shop I've ever dealt with. Over 60 years of experience at the same location, so you know what you're getting every time. I highly recommend Donna and her team to anyone. They always go above and beyond, and customers are always satisfied.Service: Body & Trim
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February 2023 by Judith DiBona
My husband's SUV was involved in a rear end collision. We did not think twice about choosing Fenza's Auto Body as the place to have the repair work performed. The level of expertise and quality of their work was perfect. Timing and completion of their work was impeccable! Gary and Tony worked magic on our vehicle to get it back into like new condition. And not to forget the abundance of assistance in putting together the paper work and insurance claim, Donna is truly amazing. This family run business will not disappoint anyone who needs auto body work.
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January 2023 by Troy Cullinan
1st, let me start by saying I never leave reviews.... ever, but in this instance I felt compelled to do so. I got into an accident on the 11th of November coming home from work. Not my fault and the guy took full responsibility.... geico was his insurance company. They told me to take the car to the dody shop of my choice and I picked Fenzas because it was close and had great reviews.My car was totalled so I cannot comment on the work they do. What I can say is Donna is an incredible person. I had no idea how slimy the insurance business is. She walked me through every step of the way. Told me how they would come at me, how they would low ball their offer and how I should respond to them. She was point blank right about everything that she told me. She did not make a penny off the deal. ( Other than negotiated break down and put back cost) but still took care of me like I was a long time customer and friend. She spent hours on the phone when she did not have to, countless emails and she documented everything, and I mean everything. To be honest she is one woman that you do not want to mess around with. And I mean that in a good way because she was on my side. The adjuster was playing games after the release of my car was signed, and they received the title. That was more than a week ago. Something I was told that only takes 24 hours. They tried to make it out that the auto body shop was holding up my check. I called Donna, explained what was going on. She said she would give them a call. The adjuster called me back not less than 10 minutes later to let me know everything was good. I surely do not know what she said but I had an email with a link to claim my check via direct deposit within 10 minutes of her phone call. She is meticulous in her record keeping and no nonsense. I just personally want to thank her from the bottom of my heart for getting this matter resolved and taking care of me the way she did. I hope I never have to but I will be going there for all my automotive needs from now on. The stress she took off my......I can't thank her enough. Thanks again Donna. Merry Christmas and a happy new year!
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January 2023 by Kelly Andreoli
Amazing repair work. They took excellent care of my vehicle. They are very knowledgeable and helpful, made the pain of being in an accident a much smoother process. Gary and Donna are the best in the business
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November 2022 by Javai Green
Fenza’s is a phenomenal auto shop! I had Extensive damage to my vehicle and Donna and her team repaired it in about 4 weeks. They kept me updated every step of the way and gave top tier customer service! I definitely recommend them!Service: Body & Trim
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September 2022 by Diana Cain
This establishment is top notch! They have the best customer service. They took down all of my information for my window replacement. They called me back quickly and gave me an AMAZING price. I would highly recommend using Fenza's for your auto glass replacement and auto body repairs!!!! I would have given them 100 stars if I could. We need more businesses like this!Service: Auto windshield replacement
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September 2022 by Eric Soring
I will never take my cars to anyone else except Fenza’s auto body. Top of the line service and work. They dealt with my insurance company directly, and made it easier for me when a tree fell on my truck. Highly recommend Fenza’s for any auto body need.Services: Body & Trim
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September 2022 by Laura Corrento
I’m so glad out friend recommended Fenza’s to us! They do amazing work! They are very friendly and easy to work with. They provided excellent service! Donna and Lillian are awesome to work with and go above and beyond! I would highly recommend using them!Services: Body & Trim
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July 2022 by Rebecca H
Exceeded my expectations!Donna went above and beyond and dealt with the insurance and claim process issues like a boss. Great communication and upfront about expected turnaround time/delays. You don't find good work and service like this anymore. Work is flawless! Highly recommend!
