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January 2024 by Twd L.
Stay away from this dealership. They do not tell the truth or honor their commitments. Any store that doesn't pay their bills should tell you how they treat their customers.
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October 2023 by Dylan C.
They sold a car. I custom ordered and waited two years for right out from under me. Richard bortner is the worst sales person in the world zero help. Your mom named you right d ick.
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September 2023 by Pat E.
Dropped off my 2016 Ford Edge to see if it needed a new flex plate per a customer service program notice I received. I was told that it did need a new flex plate and they would order the parts. About two months later I was told that the parts arrived. I made an appointment and dropped my car off, they told me the repair would take about a week. I called a week later only to find out they hadn't touched my car but they're looking at it now. I then received a call that my car was done. When I went to pick it up I was told that they scoped my car and it never needed the flex plate. I left the dealership and immediately noticed that my car was loud and had no acceleration. I went back and they said the air cleaner wasn't put back on correctly but it was ok now. Again I left and the noise and acceleration was still terrible. I went back to Murphy and they told me that they thought I had turbocharger and/or transmission problems and that it was just coincidence that it happened while they had my car. They said to make another appointment when their transmission tech was there. I stopped in my local auto mechanic on my way home, in ten minutes he found that they had disconnected the turbocharger air intake and failed to reconnect it, he put it back on and the noise is gone and acceleration is back. I hope this was just an example of laziness, stupidity or incompetence and not dishonesty. There should be a zero star for this place.
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June 2023 by Carmel C.
Good morning one day I was walking back and forth to work....saved enough to start shopping never would of imagined.with the help of the finance Team..would be driving around in cockpit with four wheels ..Thank You Vince Best customer service in town.
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January 2023 by William X.
I went to have an oil change and alignment right before new year's 2023. I went and told the service manager that we can skip the alignment because it's still good from the last time I was here and I went on to give praises of how their alignment was so good that I was going to bring my foreign car in to get it done. Fast forward- they did the oil change and they said they did an alignment and brought me a after paperwork showing the green highlights- but no before and I have to say it was f'd up and wish they never touched it! I took it back and they made it worst and said that if it's still wrong we'll have to do diagnostic's- now they mentioned at the first one that I have nothing wrong with any frontal parts - so why would it matter? They messed it up and now I'm on a hunt to get it fixed as it was - but one thing certain I won't go back there - they don't listen to the customer! You drive your car - no one should be able to tell you how it should be - you know something changed and you basically just want it fixed as it was. They don't listen!!
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August 2022 by Liz O.
Murphy Ford immediately stopped working with me the instant I told them about my military status and my no sales tax exemption based on my home of record. I sent them all the documentation from the DMV, to include my pay stubs for address and state tax verification but they simply refused to work with me for a sale of a vehicle. Their pride took over when I suggested them to call a D.C. area Ford for guidance on processing paperwork and benefits members fir military members alike. Murphy Ford is probably a top seller which can afford letting go of my business and other military members. I've already notified and warned other military members and veterans of the discrimination I endured at this dealer. Specifically from Richard Bortner and Keith, "Sales Manager" at Murphy the Ford. Relevant texts and emails were shared supporting my issue. Furthermore, I will be filing a complaint through the FTC and other channels.
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May 2022 by Eric B.
Amazing experience. My sales person, J'mar, was a true rockstar. He got my deal done and even picked me up from Baltimore as my wife didn't want to drive 90 minutes in the rain. His follow-up was perfect. Highly recommend!!
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February 2022 by Mike A.
I would not recommend buying a vehicle from Murphy Ford in Chester PA. I recently (oct 2021) purchased a $80,000 Platinum F150. First off they had a $3000 extortion markup on the truck. I bought it anyway. The truck had some body damage that was not disclosed to me I found it the next day. I will say when I went back up they did offer to fix it. After being told all my parts had arrived and to make an appointment, I drop the truck off. Everything was fixed except a keyless entry keypad that was allegedly on backorder. For the next 3 months I have gotten nothing but the run around from the sales manager about my parts. I stopped by every month to ask about the part for him to send me to someone else. The last time I stopped by instead of checking himself he called the salesman I worked with over the intercom. Well guess what the salesman was sitting with a potential sale and had to leave his customer to walk back to parts with me for about 15 minutes to get nowhere. This was on a Friday afternoon. We walk back out to see Keith and he tells me someone will call Monday. Monday comes I get a call from my salesman who is off but calls to inform me Hes off and will call Tuesday. Monday, I go back to see Keith again he tells me someone will call me tomorrow. Tuesday, I get a call Hey good news your part just came in right now. Yeah, I call bullshit but whatever. I schedule appointment for Friday and drop the truck off. Pick up the truck at the end of the day. The next morning while the sun hits my windows, I see that my window tint is scratched. That will be $150 for me to fix. I have ceramic tint. Then I notice a scratch in the leather on the top of my door panel. I can't believe it. I'm actually sick right now. MURPHY ford is the worst dealer ever. There salesman is great. But their managers and service are the worst. They don't have a clue when it comes to the vehicles they sell and the options and features they have. I will never be back here for anything. Keith Mills you can shove that free oil change up yours. ONE VERY UNHAPPY CUSTOMER
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April 2021 by Nann E.
DO NOT GO HERE. I financed a car mid January, and by early march the transmission died. It has been in the shop ever since. The car stalled out on a major roadway nearly killing me and my family. The staff and customer service are terrible. They have had my car for almost 2 months now, and when I inquire on a new car or my money back, I was told my only option of ditching the thing would be to let it get repossessed. The loaner car they gave me, isn't even a comparable vehicle to the one I am paying for. I have a large family and being in a sedan long term is not an option for us, yet they have also refused to give me a bigger loaner car, claiming they do not have one. Yet they have a lot full of other suvs they could loan out to a very unhappy customer that has waited over a month for their car.
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March 2020 by William S.
From the beginning I was assured that if I bought a new vehicle from them, that the service department would make good on anything and everything wrong with the vehicle if something should come up. I bought a 2019 F-350 Platinum from them (yes, these are DAMN expensive) and I bought a 10 year bumper to bumper warranty as well. On my way home, I noticed a significant vibration in the steering wheel around 70mph and went away around 85mph. I took the truck back to them several times and to no avail, they could never figure it out. First, they told me the could not feel the problem, that these model year trucks don't have the same issue the previous generation did. They rebalanced the tires and sent me on my way. I asked for more, but they would not budge. On my way home, I again told them it was still there. When I took it back, I went for a ride with a tech and he saw the vibration I was talking about and informed me that these trucks have so many front end issues, that he is not surprised right off the lot that it was showing problems. When I brought this to the service manager, he back tracked his story of "no issues" and suddenly told me that there was indeed some 'minor' issues with this generation. They did a force balance and sent me on my way. When I later called and said the issue was still there, the service guy did tell me after he looked more into it, they have a faulty part in the front end and that is my issue. They can order the part, however it is on a 2 month backorder... Fast forward 2 months, I have to call them to find out if my part is in and when it finally is in, I go to get it replaced. When I get there, the service guy (who clearly forgets what he has told me in the past) tells me that they have seen so many of these trucks come in with this faulty part and every time they replace them, it fixes there issue. I can tell by this, that he is trying to assure me my issue will be fixed, without actually knowing if it will or not. Well, needless to say, it did not fix my issue. At this point, I had given up on them. Clearly they can't figure out what is happening and the 45 minute drive each way is getting annoying to not fix the issue. To top it all off, when I got home, I realized that the tech must have gotten into the truck with a wrench in his hand, because he put a 8" scratch right by the door handle. I called the dealer back in fury and I was 'again' reassured someone from management would call me back to address my issues. To this date (nearly 2 weeks later) I have gotten no such phone call. Clearly the team at Murphy Ford either doesn't care, is incompetent or is incapable of making good on anything with their customers. I can tell from here, since they don't make any further money off me (they already got my money), they don't want to put in the effort. I will NEVER go back here and will NEVER recommend to anyone.
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March 2020 by Kelly Clendening
Went for my first oil change after purchase. Super friendly staff. Had a great conversation with the Service Manager, Nick..my Service advisor was Mike and was full of personality! Another Service advisor Bob helped me add a tire rotation to my service and Carlos was my mechanic. He was quick, very friendly and efficient. Overall I thought these guys were great and made my experience enjoyable!
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January 2020 by Chris K.
Over the past 40 years, I have bought countless autos from Murphy Ford, but will NEVER do so again! In Nov 2019, I purchased a 2019 Escape for which Murphy's Title Department submitted the wrong VIN to PA. It took me two months - and a complaint to the PA Attorney General's office - to receive the corrected Title and registration. If left to the indifference demonstrated by Murphy Ford, I would probably still be waiting for my paperwork. Then, when I finally received the Title and registration, the documents were thrown into an overnight envelope. No letter of apology for the inconvenience ... not even a small post-it! This dealership may be in a new facility, but its front office needs lessons in courtesy!!
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December 2019 by Lisa B.
I was leasing my 2017 Ford Escape and kept getting bombarded with mail flyers and messages from my previous dealership to get me into a new vehicle. My lease was coming to an end soon so I needed to start looking around at different vehicles. I was just getting confused with what to do. I then realized that Costco has an auto program (and I have a membership!). I talked to several personnel at my local Costco about their program. They all said it made the entire process of buying/leasing a vehicle very easy and pleasant. So I decided to try it. I was not disappointed! I was matched up with Murphy Ford in Chester which was literally right down the street from me. I never thought about looking there before. My salesman was Teddy Brown. After a sit down with him, he showed me a few different models. He could tell I wasn't living any of them. Then he told me about an SUV that would eventually be mine. I test drove it and after contemplating my decision, I told Teddy I would take it! I met with the finance manager and ended up leaving very satisfied with my new Escape. The entire process from my call to the Costco Auto Program to my signing all the paperwork was about 8hrs! I would have given 5 stars for this review but I had to wait several hours to finalize everything. Apparently there was only one finance worker on that day (Black Friday) and their computer system went down for awhile. She was working as fast as she could but there could have been someone else working to make things go quicker for all their customers. I would highly recommend buying your next Ford at Murphy....especially if you have a Costco membership!
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November 2019 by Stealth B.
Just purchased a beautiful new F-150 from Ben at Murphy Ford. I could not have been more pleased with the service and attention I received. Everyone was very warm and inviting. The attention to detail was above and beyond all of my expectations. Thank you to everyone at Murphy for a wonderful experience.
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September 2019 by Michael P.
If I could give them a zero I would. Never ever bring your vehicle there for service. They are the most rude and incompetent people I have ever dealt with and it all starts at the top with the service manager Nick Conte. I have bought 3 vehicles from there and will never step foot in that place again after they screwed me on a ford recall. They said they replaced my rear toe links and I took it elsewhere and was told they were the originals. I am in the market for a new vehicle and will be looking elsewhere.
