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October 2023 by Dylan C.
They sold a car. I custom ordered and waited two years for right out from under me. Richard bortner is the worst sales person in the world zero help. Your mom named you right d ick.
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September 2023 by Pat E.
Dropped off my 2016 Ford Edge to see if it needed a new flex plate per a customer service program notice I received. I was told that it did need a new flex plate and they would order the parts. About two months later I was told that the parts arrived. I made an appointment and dropped my car off, they told me the repair would take about a week. I called a week later only to find out they hadn't touched my car but they're looking at it now. I then received a call that my car was done. When I went to pick it up I was told that they scoped my car and it never needed the flex plate. I left the dealership and immediately noticed that my car was loud and had no acceleration. I went back and they said the air cleaner wasn't put back on correctly but it was ok now. Again I left and the noise and acceleration was still terrible. I went back to Murphy and they told me that they thought I had turbocharger and/or transmission problems and that it was just coincidence that it happened while they had my car. They said to make another appointment when their transmission tech was there. I stopped in my local auto mechanic on my way home, in ten minutes he found that they had disconnected the turbocharger air intake and failed to reconnect it, he put it back on and the noise is gone and acceleration is back. I hope this was just an example of laziness, stupidity or incompetence and not dishonesty. There should be a zero star for this place.
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September 2023 by Patrick E
Murphy Ford service department is both dishonest and incompetent. They told me two months ago that my car needed a new flexplate, the parts came in a week ago. I dropped my car off and no one touched it for a week. Finally they put a scope on my car and said it didn't need the flex plate. I drove away and found my car to be very loud and have no acceleration when it was previously quiet and fast. I went back to the dealership twice and I was told that I have a problem with either the turbocharger or transmission or both and I should bring it back when their transmission specialist is there. I explained that it was fine when I left it with them, the service manager said it's just coincidence and that they did nothing that would have caused this. He said they took air hoses and the starter off to scope the flex plate but that everything was put back correctly. I then took the car to my local mechanic who found and fixed the problem in 10 minutes. Murphy Ford mechanic had removed the turbocharger air hose and failed to reconnect it. I'd like to believe that this is just an example of laziness, stupidity or incompetence and not an attempt to fix non-existent problems but whatever it is I won't be back and I hope this serves to spare someone else from making the mistake of dealing with Murphy Ford.
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August 2023 by Michael McGowan
Service was really rough here. It took me over 6 trips in to get my car looked at properly. Finally on trip 7, 8, and 9 they identified the issue. It was exactly what I was telling them since the first trip, but they did not listen. After 2 more trips in to get it fixed finally they screwed up and ordered the wrong parts. So many mistakes
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June 2023 by Carmel C.
Good morning one day I was walking back and forth to work....saved enough to start shopping never would of imagined.with the help of the finance Team..would be driving around in cockpit with four wheels ..Thank You Vince Best customer service in town.
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January 2023 by John E
Not a good place to get any work done very shabby sub standard work
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January 2023 by William X.
I went to have an oil change and alignment right before new year's 2023. I went and told the service manager that we can skip the alignment because it's still good from the last time I was here and I went on to give praises of how their alignment was so good that I was going to bring my foreign car in to get it done. Fast forward- they did the oil change and they said they did an alignment and brought me a after paperwork showing the green highlights- but no before and I have to say it was f'd up and wish they never touched it! I took it back and they made it worst and said that if it's still wrong we'll have to do diagnostic's- now they mentioned at the first one that I have nothing wrong with any frontal parts - so why would it matter? They messed it up and now I'm on a hunt to get it fixed as it was - but one thing certain I won't go back there - they don't listen to the customer! You drive your car - no one should be able to tell you how it should be - you know something changed and you basically just want it fixed as it was. They don't listen!!
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September 2022 by Mark Mazepink
Absolutely the worst service! Almost got me killed! Will never deal with Murphy Ford again!Will never deal with Murphy Ford again because of your cover up of wrong doing.
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August 2022 by Liz O.
Murphy Ford immediately stopped working with me the instant I told them about my military status and my no sales tax exemption based on my home of record. I sent them all the documentation from the DMV, to include my pay stubs for address and state tax verification but they simply refused to work with me for a sale of a vehicle. Their pride took over when I suggested them to call a D.C. area Ford for guidance on processing paperwork and benefits members fir military members alike. Murphy Ford is probably a top seller which can afford letting go of my business and other military members. I've already notified and warned other military members and veterans of the discrimination I endured at this dealer. Specifically from Richard Bortner and Keith, "Sales Manager" at Murphy the Ford. Relevant texts and emails were shared supporting my issue. Furthermore, I will be filing a complaint through the FTC and other channels.
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May 2022 by zue de los sol
Came in on a Sat. for an oil change on my car and some how they sent me a wrong oil change coupon. But was still taken care of in a timely manner. Service advisor was very helpful and apologizing was not his fault will still come back. Great service and helpful thank you.
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May 2022 by Irene Frame
Went in to have my airbags serviced. I was in and out in a timely manner. They usually takes close about 4 hours for both but I was out in about 3 hours. Great service.
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May 2022 by Michael Taylor
I would not take my car away were else.
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May 2022 by chris bates
Very professional and fast.thank you.
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May 2022 by Mark Perrotta
Terrible service is horrible
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May 2022 by Eric B.
Amazing experience. My sales person, J'mar, was a true rockstar. He got my deal done and even picked me up from Baltimore as my wife didn't want to drive 90 minutes in the rain. His follow-up was perfect. Highly recommend!!