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December 2023 by Jamal
Great upfront and easy to complete
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November 2023 by Steve Brown
Purchased a washer and dryer set. Delivery went ok no major issues. Got everything hooked up and after our 2nd load of laundry discovered issues with the timer on the dryer. Called mid-end of last week spoke to the manager and said they were sending out a replacement monday by 3pm. Monday came and went. Called yesterday (the day after) and was told delivery wasnt made due to a flat on the delivery truck and someone was going to call me back later that day. First off...if you cant make a delivery why wouldnt you call the customer immediately to reschedule? And second...nobody has called me back yesterday or today. Im ready to drop the laundry pair off in front of their store, cancel the payment plan and go elsewhere. This is unprofessional and i feel like my business is underappreciated as a customer.Update:Called the 800 number on friday and was told upper management was going to contact me directly...never did. Store called me twice with a generic message "Mr brown call us at the store"...called them back monday and rescheduled the replacement dryer delivery. Never any apology or anything for the whole mess and lack of customer service skills. Will never deal with this company again.
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November 2023 by Teegotswagg Williams
Fast and Awesome service :)
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October 2023 by Zeedi Zeedi
Love it , nice and easy experience
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May 2023 by Merle Nuscis
The store is amazing staff is first rate they treat you like family
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March 2023 by Joseph Green
Manager always gets what I need.
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January 2023 by Keiry K Polanco
I had contacted the store manager at Upland Chester store and this person Mr. Craig was very rude, I wasn’t able to ask questions about my order and he asked me : “Do you want the tv yea or no”?I don’t get what type of Customer service he is trained for but I worked in Customer service for years and I’m always be willing to help my customers and answer their questions. Cero stars for this store. Is always a problem when I try to rent from them. I usually rent to own and with this poor customer service I’m pretty sure your company is losing a lot of business. My account is active on the application and now is requesting a payment and I don’t even have the item. False advertisement too. When it says take it home for .1 cent ?♀️
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January 2023 by Jessica Simpson
The people in the store were extremely nice and they’re the reason that I am buying the items
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January 2023 by Gale Jones
Been with you since 2008, never had a problem
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December 2022 by Tanayazia Fuller-Bryan
Constant harassment I mess one payment and im called every single day some times twice a day.
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November 2022 by Cindy Turner
Both staff members I had the opportunity to work with have been amazing!!!
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October 2022 by jewel jesus
David is awesome ! And is always helping me with my situation. Very understanding especially since I just had a baby
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October 2022 by Sinier Young
Experiencing good customer service I plan to continue to rent also planning to rent a TV And bike
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October 2022 by Elijah Skinner-Reed
Great customer service since my last review. Great delivery service.
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August 2022 by Finis Crawford
Always kind ,helpful and willing to go the extra mile to satisfy your every need
