Katie Hess: Allstate Insurance is known for its excellent customer service and responsiveness. Clients appreciate the professional and helpful staff, who effectively address questions and concerns. Many have switched to Allstate after long experiences with other insurers, citing frustrations with customer service. The team, including various staff members, is recognized for being efficient and knowledgeable. Customers have also benefitted from discounts through programs like Drivewise and find the mobile app easy to use, which simplifies providing proof of insurance. Overall, Katie Hess: Allstate Insurance offers a positive experience for those seeking reliable insurance coverage and support.
Katie and her team have been a great team to work with. Very responsive, practical, and professional in their approach. Would advocate for, and recommend her and her team any time.
January 2026
It's always a pleasure to speak with Katie, she is very collaborative and solution oriented...listens to understand the reason for my call, educates and provides options that fit my insurance needs. I have trust in her judgement and feel she works in my best interest.
March 2025
Our Allstate agent, Katie Hess and her office staff in Chesterbrook always take good care of us and professionally answers all of our questions and concerns. All of our insurance policies are with Allstate.
