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December 2023 by Annie Fox
They fill prescriptions rapidly
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October 2023 by Heike Kegel
Got all my vaccinations & prescription there fir several years now and also shop there occasionally or use tge AtM. It was always a good experience, no waits, friendly staff.
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August 2023 by theresa
I had two very bad experience with this particular location, once they were not able to fill an eye drop I need for oversea trip, and they didn't inform me ahead of time, I had to suffer with an infected eye during my whole trip. Another time the lady at the count with name tag start with T lost my prescription! I will move all my future prescription to CVS even though this chesterbrook location is much closer, I don't think the people work there care about customers.
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May 2023 by gee joon
This review is regarding the pharmacy. My girlfriend and I went in to get our tdap booster because we were going to visit her best friends newborn in a few weeks. We walk up to the pharmacy and ask to get the shots and the lady tells us that an appointment is required. Even though there was no one else waiting for services at the pharmacy. She then asks the pharmacist on duty and he says the soonest he can do it would be two days from now. So we walk out and I check the rite aid website and there were literally open appointments every 20 minutes today.. so I go ahead and make an appointment for 20 minutes and go back into the pharmacy and got my shot. Not sure why they couldn’t just provide us our shots when we first asked? Were we that much of a bother because we didn’t have an appointment? I could understand if there was a line of people waiting but we were literally the only two people there at the time. Poor customer service.
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October 2022 by Laura F
I thought I would give the Rite Aid pharmacy another try - unfortunately it’s still the same. I tried calling the pharmacy multiple times and no one would answer the phone.
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March 2022 by Patrick “Patches” Moulden
The pharmacy never answers the phone.
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March 2022 by Greg Lindeman
I am UTTERLY DONE with this location. (Chesterbrook PA) Unconscionable and obscenely poorly managed pharmacy department that should be investigated by the state board for not giving counsel to customers. I'm not ordering pizza - you are filling life-saving prescriptions. Respect your profession enough to be available to people who are suffering.People read in these reviews "they never answer the phone" and assume that means that the phone calls get missed due to it being busy -- NO they literally NEVER answer the phone. They also NEVER answer at the drive through. If you have it, you should offer the service. If you don't, shut it down. There is exactly one pharmacy tech who has a clue, everyone else is a mess.The only reason I gave it one star is the retail section is large and well kept. If you have pharmacy needs that will bring you back more than once, PLEASE use another store.
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January 2022 by Valerie Doble
The store in general is very nice. Well organized, stocked, and clean. The cashiers are friendly. The pharmacy disappoints me though. They never pick up the phone, even if I call multiple times throughout the day. I have been told they can’t refill my prescription “until tomorrow”, when it was supposed to be ready that day. It has been a hassle so I have switched pharmacies.
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November 2021 by Deb Woods
Decent, well-kept store. I mostly come in for the pharmacy. If it wasn't for Evan & sometimes Tammy, I'd have gone elsewhere a while ago... I've encountered several not so competent pharmacy workers here & thankfully, Evan usually steps in & fixes it. He knows his stuff,:& provides great customer service! I ope he sticks around & gets the promotion he deserves!
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June 2021 by Ryan Pastaf
Everyone else is polite but the new pharmacy worker, one with the black hair and beard, is very disrespectful. My mother has insomnia and was ill so I was trying to buy the necessary products and go home fast. I asked the worker if he knew where they were. He barked something really incoherent (his tone shocked me… like what did I do to you) so I just said ok and tried to go and find it. I was lost, so I came back and said I couldn’t find it but he glanced at me and just continued working at his station as if I wasn’t even there. Waited awkwardly for a long while until another lady pharmacist came around that was much more friendly and pointed me out to the products (God bless her). Gave this place a bad review because of the new pharmacist’s unwarranted disrespect and because my mom was sick at home and I had to make her wait.
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May 2021 by sergei poltaraus
Pharmacy with a new guy is completely out of hand.This was, as is our pharmacy store for the last 3 years, great service.The "new" guy today referred me to brand and isle, mumbling, which I could couldn't find. Instead of what was supposed to be a prescription pick up.Ok, looked for it, didn't find it, and got back to pharmacy stand, waited for 10mins while he was on the call.I understand. In the meantime, my kid is waiting home with severe allergies.He gets off the phone, and when I friendly nodd him to get his attention, I get this:"Don't you see I'm busy here?"2 other emoyees intervene him, and helped me out.I understand that all of us are busy, I'm not one of those picky customers. For god's sake, my next door neighbor works at this Rite Aid location (and she's great)!That was the worst experience ever.And please do not refer me to your "customer help line", which on one of your customers call, we are all BUSY.Just take care of your customer service. I'm rating it as -1 for pharmacy.
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April 2021 by Jasmin Moulden
This pharmacy isn’t reliable. They never call to update status of medication (even when it’s ready), they never answer the phone, and they do not follow up. It’s been a continuous issue, and after so many issues, we are sick of dealing with them.
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April 2021 by J Moulden
Good luck getting ahold of anyone in the pharmacy. I called multiple times. Multiple days during their business hours and nobody picked up. After the phone rings for a few minutes, it just stops.
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April 2021 by Barbara Celia
The store was well light and stocked. The pharmacy staff was outstanding and so nice!
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March 2021 by Jazzy M
Good luck getting ahold of anyone in the pharmacy. I called multiple times. Multiple days during their business hours and nobody picked up. After the phone rings for a few minutes, it just stops.
