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February 2024 by Paul Choquette
The process was easy, the staff were great, prices are good. Only thing keeping it from five stars is the quality of the car we rented (Fiat 500)…
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February 2024 by Knowledge Wisdom
Rented a car over the weekend. Returned on Sunday (closed but used key box). Discovered I was overcharged on the following Tuesday. Called Wednesday morning expecting to be given the run around. A professional gentleman by the name of John answered looked into my file saw a mistake on their end and was eager and willing to fix it. I appreciated the honesty and professionalism. Thank You
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February 2024 by Cheryl Fontana
What an amazing team! For the past two months I've been renting from the E Lincoln Hwy Coatesville location for work trips. They have taken such good care of me! Excellent vehicles and Excellent service!
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February 2024 by Ciaran Brown
Taking the time to write about this because it was such a great experience. This enterprise rented to me after a car accident. The car was wonderful, but the customer service really made the experience. Thank you for your kindness!
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January 2024 by Marilyn M.
If I could give it a minus star I would do it. Horrible service, car cleanliness not existent. Fast talkers trick you into signing for things you may not need. Do not use them.
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December 2023 by Mark Bigelow
The staff is wonderful. When we picked up there was another customer who didn’t have the required information to rent a car. She became abusive to the point that saying she maid a scene is an understatement. Your staff handled it so well they should be promoted.
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November 2023 by Roy S.
Rachael Orrico is a Beautiful , Brilliant, Knowledgeable young lady who happens to also be the Assistant Manager.Looks, Knowledge and Brains in one nice little package. Enterprise is BLESSED to have Rachel Orrico.
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November 2023 by Michael J Vasko
Rented a Toyota Corolla for a weekend trip to Boston. It ran great and got great mileage. Had a great time in Boston at the Spartan Challenge at Fenway Park.
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October 2023 by Josh Patton
Always a fast and convenient place to rent a car. Good and attentive customer service at all locations I've frequented.One thing I wish they'd bring back is, the option to drop the vehicles at other locations from where it was picked up from without paying a large fee.
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September 2023 by Ram K
To provide some context, I have rented a Nissan Altima from the Coatesville, PA location, which already had existing scratches ,windshield and dents. I informed the representative about these damages, and they acknowledged and documented them.Upon inspecting the car, I (along with my Son) noticed a windshield issue and a spill on the back car seat. I immediately took pictures and sent them to Enterprise via email, which are attached to the email you provided.Additionally, due to a tire air pressure leak, I had to fill the gas every 30 minutes and later I had decided to exchange the car.I had to take a detour for over Three hours and exchange the car at Richmond airport enterprise. The manager at that location confirmed that the car should not have been rented out in that condition.During our journey, My wife contacted Enterprise roadside assistance to explain the issue we were facing. You can obtain the number of calls we made while on the road from the enterprise.On top of these I have received an email regarding a windshield damage claim.Given the existing damages and the manager's acknowledgment of the car's condition, I’m surprised to receive a damage claim for the windshield. I firmly assert that this damage was pre-existing and not caused by me during my rental period. Damage team is aware of this and accepted mistake and removed the claim but I have to deal with them.The overall experience with this rental has been disappointing, Service of the branch was horrible. T
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September 2023 by DEBBIE RASH
My experience is normally a 5 star experience but this past rental someone smoked in the rent a car and it made me nauseous on my whole trip for the weekend! I think whatever they used to cover it up also was not agreeing with me wither
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August 2023 by Karen Eberman
Bobby and Olivia were great. Accommodating, and professional. Olivia handled office 8/14 by herself and truly was awesome. Thank the young man who gave me a ride home. He, too, was outstanding.
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August 2023 by A C
Micky and Kevin are great! They helped me change my rsvp last minute and got the car to me as soon as they could. Even with short staffing issues they extended themselves and accommodated me accordingly. Genuine great people.
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August 2023 by Eliza Harbage (LS PhoenixWolf)
I was happy with the rental and service everyone is friendly and the service was quick and efficient. My only issue was due to staffing issues I was willing to return the car the day my car was fixed however there was no driver to drive me to my mechanic and when I tried to call back to tell them I would return the car the next day I could not get through. I called a total of 7 times and every time a message saying they were busy played for several minutes then the call dropped, this happened twice the other time I had to drive there. There wasn't even a voicemail. My mechanic stayed later to finish my car. I wish I had known before hand so someone could have followed me. This is why I rate it at 3 stars.
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August 2023 by Paul James
your coatesville office is terrible late pick up then wanted me to wait to have car cleaned gave me a compact car had to call west chester location there office is wonderful very helpful people there your coatesville office needs to take lessons from west chester
