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December 2023 by Angela Germer
My daughter said yes to the dress here today, with the help of Catherine. She was kind, patient, and provided us with such guidance. I highly recommend coming here if you're getting married!
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August 2023 by Lisa A.
The world is different today with supply chain issues and high cost of keeping inventory on shelves. Learning that the hard way by going store to store and being told that they only have each dress in one size made knowing which dress was "the one" for my daughter challenging. There were some dresses she literally had to hold up in front of herself and look in a mirror because they were made for a street size 4 or 6 and having curves makes it hard to see if the dress will be flattering on your particular body shape. Every store we visited prior to Bridaltown was happy to charge us $100 per dress to bring a sample dress in for us prior to ordering but that's expensively ridiculous! So...I remembered Bridaltown in Collegeville from when I bought my own dress 31 years ago. I had no problem then, and my daughter and I had no problem so far with Linda or the store. We'll update again when the dress comes in which is anticipated for between April and May 2024. I will say that it's never easy to hear someone guide you to the appropriate rack where dresses that will fit your type of body reside. You also immediately need to get used to hearing sizes that are literally 2 to 3 sizes bigger than your regular street size dress. Get used to that. This is how wedding dress sizes go. The women in my family have tiny waists and curvy hips. We know we need bigger sizes to go over the hips and then they need to be altered; it's fact, not mean, fact. It's all in the way your are told what looks nice on your type of body and how you are directed to those dresses. Bridaltown was the only store we visited that had multiple sample dresses in fit and flare and Aline styles in sizes that my daughter could try on in the store. They even had her particular dress we wanted to see in not just 1 size, but 2 sizes she could try. What was impressive was that their sample sizes were not the usual street size 4 or 6 dress size we had grown accustomed to everywhere else. They had 2 sizes of this fit and flare dress in stock in the store in street size equivalent of an 8 and 10. This meant my daughter COULD say yes to a dress right there and didn't have to spend $100 to order in a sample. On a few side notes, Bridaltown sold the big old pink building several years ago and downsized to a smaller store in a little strip mall. It is sparkly and clean, clean, clean inside. They have ample inventory, but not nearly as many dresses as back in the 90's, but who does? Linda and I discussed the many bad reviews which were mainly about people being offended by being told which rack to pull from for either what they were looking for or for their body type. I personally would rather that my daughter not be wasting her time and the store's time trying to get dresses on that a) aren't going to fit her, b) won't look flattering on her, or c) will make her feel bad about herself if they don't go over her hips. Linda was not mean about it; she was just instructive and very knowledgeable. One recommendation I have is that they could try to add a nice backdrop wall for the girls to be able to get their "I said yes to the dress" photo because that would modernize the process a little bit for the current social media world we all (unfortunately) live in and make it a little more festive for the girls when they do say yes. They do give you a lovely gift bag with champagne and chocolates when you do say yes, a nice touch! I'll update my "3" once the dress comes in (assuming on time) and see how that process goes.
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July 2023 by Katherine Taylor
If you are looking for a place for plus size bridesmaid dresses, do not go here. I went to the bright pink building that it was 5 years ago for my prom dress and had the best experience. Its my favorite dress I ever wore. This is not the same shop or experience. This shop is dingie, it looks abandoned on the outside, the inside is better but super small and only had one person on staff. It was very upsetting to see such a great shop go down hill in only 5 short years. They have 2 actual plus size dresses to try and then we were told to just put our arms in the sleeves and hold it up to see how it would look. As we are trying on dresses we were given multiple comments on our appearance. Our one bridesmaid was informed multiple times that “they had plus size dresses that will actually zip” for her. I was informed after trying on a dress that I didn’t look as “round” in it. It was the most horrifying experience we have ever had. The only bright side is that we as bridesmaids bonded over this bad experience. I will never come back to this store and I wouldn’t recommend it to anybody else either.
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July 2023 by Amirah Paschall
This store is wonderful to shop on, I was one bravo bride because of them and the customer service was excellent
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June 2023 by Angie Balogach
Went to Bridaltown because I had gone there many years ago when it was in the large pink building and had a great experience. Well today the experience was awful! Linda was the woman who was working on 6/24/23. We had an appointment for 4 pm. We live an hour away, so we wanted to make sure we arrived on time. We arrived about 15 minutes early for our scheduled appointment. We were greeted, asked to take a seAt and they would be with us. Ok, no problem. So we were then advised we could go to the back of their store and look at two very small racks of bridesmaids dresses. Linda walks back and I ask I’d Morilee is the only designer they carry, that the website had Bill levkoff and there were some dresses that the girls were interested in. Linda says, “ oh, that website is not accurate. We haven’t carried that designer for about 7 years. “. I said, “ well you may want to think about updating your website to reflect what you are actually carrying.” She says, “Websites are so hard to up date.” She then walks over to my daughter who is the bride and starts to as her the usual questions: when’s the wedding, what colors is she Looking at, what style dress. Then she hits her with, “ have you bought your dress yet?” Normal question, so my daughter answers “yes, I have” Linda then says oh where did you get it from?” My daughter tells here the bridal shop. Linda then proceeds to say, “oh, well they’re brand new. They’ve only been around for a few years.” Ok? She then says,” How much did your dress cost?” To which my daughter says, “ enough” . My family member was there and was like, “ how is that relevant to what we are here for today?” Lind the stammers and asks my daughter this question AGAIN! Now I speak up, I said,” I do not feel comfortable with this line of questions and I really do not see how it is appropriate or professional.” She say to me,”Why are you so angry right now?” So trying not to-get mad and ruin my daughters day, I simply look at the VERY IGNORANT WOMAN and say, “ your line of questions are not relevant to why we are here, I do not appreciate you asking them. Please move on.” She then says, well my boss make me ask the questions. Sometimes I do and sometimes I don’t. Ok so the girls picked out dresses, well Linda was of no help. She was to busy talking to the owner on speaker phone complaining about us. And only once my family made a loud enough comment that we could hear her doing this did she take her boss off the speaker phone. We were polite and thanked Linda for her time and left 30 minutes after we arrived. I will NEVER EVER recommend this place to anyone for a wedding gown or a bridesmaids dress. We ended up at David’s Bridal and had the best service, got the dresses we needed(that are stunning BTW) and I left with a happy bride and Friday party.
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June 2023 by Angie B.
Went to Bridaltown because I had gone there many years ago when it was in the large pink building and had a great experience. Well today the experience was awful! Linda was the woman who was working on 6/24/23. We had an appointment for 4 pm. We live an hour away, so we wanted to make sure we arrived on time. We arrived about 15 minutes early for our scheduled appointment. We were greeted, asked to take a seAt and they would be with us. Ok, no problem. So we were then advised we could go to the back of their store and look at two very small racks of bridesmaids dresses. Linda walks back and I ask I'd Morilee is the only designer they carry, that the website had Bill levkoff and there were some dresses that the girls were interested in. Linda says, " oh, that website is not accurate. We haven't carried that designer for about 7 years. ". I said, " well you may want to think about updating your website to reflect what you are actually carrying." She says, "Websites are so hard to up date." She then walks over to my daughter who is the bride and starts to as her the usual questions: when's the wedding, what colors is she Looking at, what style dress. Then she hits her with, " have you bought your dress yet?" Normal question, so my daughter answers "yes, I have" Linda then says oh where did you get it from?" My daughter tells here the bridal shop. Linda then proceeds to say, "oh, well they're brand new. They've only been around for a few years." Ok? She then says," How much did your dress cost?" To which my daughter says, " enough" . My family member was there and was like, " how is that relevant to what we are here for today?" Lind the stammers and asks my daughter this question AGAIN! Now I speak up, I said," I do not feel comfortable with this line of questions and I really do not see how it is appropriate or professional." She say to me,"Why are you so angry right now?" So trying not to-get mad and ruin my daughters day, I simply look at the VERY IGNORANT WOMAN and say, " your line of questions are not relevant to why we are here, I do not appreciate you asking them. Please move on." She then says, well my boss make me ask the questions. Sometimes I do and sometimes I don't. Ok so the girls picked out dresses, well Linda was of no help. She was to busy talking to the owner on speaker phone complaining about us. And only once my family made a loud enough comment that we could hear her doing this did she take her boss off the speaker phone. We were polite and thanked Linda for her time and left 30 minutes after we arrived. I will NEVER EVER recommend this place to anyone for a wedding gown or a bridesmaids dress. We ended up at David's Bridal and had the best service, got the dresses we needed(that are stunning BTW) and I left with a happy bride and Friday party.
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May 2023 by Kayla Hodges
If i could rate 0 stars I would. I believe it was Linda who we saw , she asked the basic questions and then we proceeded to look at dresses. The bride had found one she liked, immediately we hear “absolutely not! you’re hips wont fit in this dress” “you need to be in plus size” after the bride ensured her that she was in fact not plus size, and gave Linda her actual size, she even then says “Oh no, that’s not your size. you wouldn’t fit it” We had made it clear after that comment we didn’t appreciate how she was talking to the bride, instead of apologizing she says things like “there is no other way to put it. i’m just telling the truth” We left and thanked her for her time. And she says “safe travels” on our way out.
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May 2023 by Mandi Flanders
We drove over 2hrs to look at dresses and as soon as we walked in the door rude comments about weight was being made. I’ve never been so insulted in a store. The woman was so negative and degrading. I’ll never recommend this shop to my worst enemy
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February 2023 by Carly Bondra
I am not exactly the easiest bride to deal with, in the sense that I dread trying on dresses or dressing up in general. Needless to say I was not exactly looking forward to today. When I arrived at Bridaltown, I met a lovely woman named Linda. She helped guide me towards the dresses that fit my taste and we picked several to try. The very first dress I tried on felt like the one. To appease my mother and grandmother, I tried on several others, and while all beautiful dresses, I knew they weren’t for me. Linda was super helpful throughout the whole process. I think she and I both knew the first dress was the one. After all was said and done, I decided I had fallen in love with the dress from the start. Being the terrible bride that I am, I waited just a bit too long before coming in and Linda warned me that there may not be enough time to have the dress delivered. However, she very generously offered to make a phone call to see what she could do to get the dress here before my wedding, and just like that, she made it happen. My entire experience at Bridaltown was nothing but pleasant and I am so thankful that I was able to find my dress, and such a beautiful one at that. On top of that, we were able to accessorize the dress to perfectly fit my style and I couldn’t be happier. Thank you so much Linda, I will definitely be referring any one I know in the future!
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January 2023 by Flower K
Bridaltown was so friendly and helpful. They have an amazing collection for such a small store. They went out of their way to help us send our wedding dress to WY safely. I would highly recommend this store.
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December 2022 by Lisa Kupp
Bridaltown was so friendly and helpful. They have an amazing collection for such a small store. They went out of their way to help us send our wedding dress to WY safely. I would highly recommend this store.
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October 2022 by JSelena
My 1st Bridal Experience was destroyed by Linda!. Before going to the Bridaltown Boutique I read All of the reviews from Good to Bad & decided to create my own experience for myself. I work not to far from this location, So I stopped in made an appointment. I was so excited, The day of my appointment I got there on time. Linda ask me what style of dress I was looking for then told me to pick out 6 dress to try on, I know I'm not a size 2, But I'm also not a size 20 either. Linda reminds me every second about how Bigggg she thought my thighs were, The 1st time she said it I was so shocked I couldn't opened my mouth. I saw a rack with some of the most beautiful wedding Gown I told Linda that I was interested in trying on a dress from that rack, & with out even checking she said that the Dresses was too Small for Me!. I walked over anyway myself to look & it was Dresses of different Sizes.....SMH. I Am A Black Curvaceous Woman I Am a Size 13 in jeans & I get it You do have to go up a Size in Wedding Dresses! But I didn't deserve the "Disrespectful" thoughts either, I really don't care how long You "Linda" been in the business for, It's Your Job to make the Bride feel like She's the most Beautiful Person in the World, Whenever she tries on a size 0 to a size 22 Gown. I WILL NOT BUY MY WEDDING GOWN FROM HERE!!!.
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August 2022 by Jinny O
This experience was supposed to be magical but has been a nightmare. My dress was late, came back too short not once but three times, and the alterations were so bad that I chose to pay extra to have it fixed by a different seamstress in the two weeks leading up to my wedding. Instead of offering any sort of apology, I was told to pay for mistakes that I did not make like adding extra fabric to the hem and to do an even exchange for a used sample floor dress two sizes too big which would cost even more to have altered. My recommendation for anyone who falls in love with a dress here is to purchase the dress in your size with the request for extra fabric and report to the Better Business Bureau as well as contact small claims court (if applicable)
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June 2022 by Damian Scott
My Fiance went there to look at dresses and the shop owner didn't bother taking measurements and just pointed to the big person section and she's not even big...a 12 maybe but 16/18 ?....I see why they have as many 1's as 5 star ratings. You have one job and that was done poorly ??????
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June 2022 by shemi edwards
I'm a 12 in jeans so I know I'd go one size up in a dress. I was directed to size 18! And my best friend from college and MOH was ask "are u her mom?"#rude
