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February 2024 by Dave Stenson
These guys bend over backwards for their customers!
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January 2024 by Jordan Wills
Can't call and speak to an employee. Automated phone service was useless
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December 2023 by Anne Mie Czop
Very unfriendly and not helpfull
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October 2023 by Austin Lepri
This location is terrible. They will allow someone to pick up your signature required package without showing a real state issue ID. There are no checks and balances. No accountability. They don't know who gave it out to someone, or who did the slip. How does the system not keep track or which employee releases a high value item? Well you were complacent with fraud, were absolutely no help when I came in to store and didn't seem to take it seriously at all that you dropped a huge ball here. Call customer service is the best anyone could do? Ide prefer a paper trail of who let this happen and some form of local escalation to a Manger to look into this more or to find out which employee did this. Or so I could at least see who came and picked up claiming to be me! I work locally in the area and anyone in my store dreads having to deal with this location. Seems the sentiment is felt all around.
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October 2023 by Julie Dougherty
Service is horrible. I was looking for a package and I had a text saying it was delivered to the store but they said they can’t help or won’t?? I had the tracking number and the text message and they didn’t even give me any ideas on how to find my package.
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September 2023 by Edwin Cham
I had a prepaid shipment label to ship a package to Georgia yesterday & went to this Collegeville, PA store. When I asked the counter person if any free boxes available, he said no & wanted to sell me the box.I said their website said boxes are free if shipping with them & he again said no. Then I have to search Fedex's website & show him the quote in my smartphone as follows:"Free FedEx Express® boxesIf you’re shipping using FedEx Express, packaging is complimentary."He then pointed to a shelf to the side & said those boxes and mailers are free.Such a dishonest person trying to screw me for a few dollars more. The recipient of this package already paid FedEx $90 for the prepaid shipment label which includes insurance. ISN'T THAT ENOUGH?? You still want to screw me $2 more for a lousy box????????
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August 2023 by Edwin
I had a prepaid shipment label to ship a package to Georgia yesterday & went to this Collegeville, PA store. When I asked the counter person if any free boxes available, he said no & wanted to sell me the box.I said their website said boxes are free if shipping with them & he again said no. Then I have to search Fedex's website & show him the quote in my smartphone as follows:"Free FedEx Express® boxesIf you’re shipping using FedEx Express, packaging is complimentary."He then pointed to a shelf to the side & said those boxes and mailers are free.Such a dishonest person trying to screw me for a few dollars more. The recipient of this package already paid FedEx $90 for the prepaid shipment label which includes insurance. ISN'T THAT ENOUGH?? You still want to screw me $2 more for a lousy box????????
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March 2023 by Jack D'ellabate
The fat tattooed manager needs to be fired immediately. Him and his subordinates were chatting and ignoring customers when I walked in.
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March 2023 by Inna Perevozskaya
It’s hit or miss. I’ve been there several times. Most of the time, if it is a simple task, they will be fine. This time 2 very employees left me particularly frustrated. Will do bare minimum, when there is a problem that needs resolution.(something non-standard) they will dismiss you with patronizing attitude.
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February 2023 by Gloria Pincus
Zay was super friendly and very helpful!!
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January 2023 by Justine C.
If you don't have to use their restroom you're safe, but if you are working on a large project and need to use a CLEAN restroom, go elsewhere.
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December 2022 by Anne Stowell
Of all the Fedex offices I have turned to this is by far the best for many reasons. My experience is over 40 years old as I not only use them for personal items but I also used them on a daily basis when I ran a law firm of over 200 lawyers. UPS could never tell us where a package was whereas FedEx always knew the exact location.My personal experience, now that I’m retired has been fun and interesting.I have an old handwritten book by my Swedish great grandfather which tracks my mothers side of the family back to the 900s. I wanted to share this some 12 relatives both young and old. They were happy to help, pointed out that having them scan rather than copy the pages would be best for the original. When they handed me the copies they also gave me a thumb drive which had not occurred to me and for which I was very grateful.My next project was to copy a poem written by a friend of mine about war. It was to be enlarged and printed on a piece of camouflage fabric and then attached to a canvas board. I wondered how the print would show up on the fabric which was fairly dark but nothing else occurred to me. Well guess what, they printed it in white, so clear as a bell against the dark gray fabric, it looks fantastic hanging up in my friends house and she still thanks me on a regular basis.My point here is that my experience with this FedEx office has been nothing short of fantastic and I’m not sure why I read so many negative reviews, maybe it’s in the way people approach the staff? Anyway, please get to know this FedEx location, these guys are the best. On my way there tomorrow to get another copy job done. I’m excited!
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December 2022 by Ben Sanfilippo
The clown manager (Pat) is a complete disgrace and shouldn’t be working in customer service. All the workers in our nearby business complex dread doing business with FedEx because of how demeaning and rude he is with everyone. He pushes on all angles of your package and instantly rejects it because he deems himself an expert with X-ray vision on how much packing your item has. Terrible location!
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September 2022 by Candice S.
Everyone here is SO SO NICE and helpful. They made printing my wedding invites and signs a breeze! Helped me with hanging and mounting options as well. They are very consistent here. Will always recommend this location
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August 2022 by Girish Deshpande
Great place..efficient and helpful staff
