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January 2024 by Jenna Piersol
Sarah was great. I have a lot of tension in my neck and back that was made worse by a car accident and Sarah was really able to get into the tigger points and relieve a lot of tension! She asked a lot of questions which I liked and obviously takes massaging very seriously which is good for people like me who have chronic pain. I thought the tablet questions you fill out in the beginning were really thoughtful as not everyone likes certain aspects about massages and I was able to do without the things I dislike. I think the membership prices are super reasonable so I definitely intend to look into them further as I plan on coming back. Everyone working was very nice and informative. This will definitely be my new massage spot.
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January 2024 by Hey Hello
I give 3 stars for the stetch I recieved. I am currently a massage student about to graduate so I went in with expectations. I got a 60 min stretch because I wanted to experience one for myself for learning purposes. I will not give names but the stretch was not what I expected at all. As I am to understand, there should be communication through the entire appointment with checking if the stretch is just enough or too much or if you could take more. The only tips I got were once we got to my legs. I was told deep breaths will help with any pain I will experience. (I should not have experienced that much pain). I kept my mouth shut bec again I wanted the learning experience, even if it was bad bec this is not something I want my future client to feel. Through the entire 60 mins not once was I asked how the stretch felt or if we were going too far or not far enough in the stretch. Almost every stretch was too far and was painful. My body was guarding and they paid no mind to it. When I was done I was told I could use a massage and that was it. (I get massaged every week in school)Now I'd give 2 stars for the front. The girl was nice but I did not need reminded 5+ times that since I was not going to be signing up or rebooking my cost would be higher if I decided to come back. I was well aware after she told me the first time. Someone else at the counter then proceeded to give me stretch instructions "because you're not rebooking and you might need them...since you're not coming back". Another reminder. Didn't wanna go over those stretches with me though before I left.As someone with a bit of knowledge now in the field I still left with a big question mark over my head. My intake didn't cover anything and I got no after instructions at all. I am on the next day now and my collarbone HURTS. and I know it's not a normal sore pain hurt. It'll heal but I will never do that again. Let alone visit massage envy.
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December 2023 by Allison Kratz
Amanda was absolutely lovely on the phone and helped me get scheduled for 3 months worth of services! Wonderful customer service.
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May 2023 by Mike Puleo
I don't normally complain, but the "massage" I received from Lus/Luvs was the first time I looked forward to one being over. I basically just had moisturizer spread on me, with rubber gloves. No pressure at all. I suggested she could use more pressure, no change. I talked the front desk and was told she wore those because she had open wounds on her hands ? I was also told that they couldn't do anything about the "massage" I already paid for. A little sorry I pre-paid for two more. Live and learn. Shelly was awesome but no longer works there.UPDATE: Corporate contacted me about this. They added a half hour to one of my future 1 hour appointments.
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May 2023 by Kevin Burrows
The customer service is definitely lacking - I didn’t feel very welcome. The massage was pretty good though!
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April 2023 by Shelley Matthews
Great place good people but they never seem to have enough staff it is hard to get an appointment for a massage when needed
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February 2023 by Cheryl Modes
I have been with massage envy for many years I followed Shirley to CollegevilleI had a massage appointment Monday beforelastI had a terrible pain in one of my teeth I called my dentist and the dentist said to come in in an hour. I had to cancel massage. AND THEN I WAS CHARGED 50 DOLLARS FOR MISSING MY APPOINTMENTIt was an e.ergency. I have never missed an appointment. Now I just received a call telling me someone overbooked my appointment on Feb 8This us not the first time my appointment was over booked.please get your act together or I won't be backYou did not read my review0
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January 2023 by Connie Blades-Randolph
Elena is absolutely a great massage therapist. She asks questions about your body first and focuses on those muscle groups. She will ask if the pressure is ok and it always is. I leave after 90 mins feeling refreshed
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January 2023 by Sioux Krause
After getting facials for a long time, I just did the dermabrasion for the first time. Yelena is knowledgeable, explains what she's doing well, and always does a wonderful job.
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December 2022 by Shannon Dogmanits
I have been a Massage Envy member for 10 years and Luz is the absolute best! I am so grateful to have finally found her! I leave feeling relaxed and refreshed every time. She is also so warm and friendly, I always look forward to seeing her. Highly recommend for massage and facial!
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December 2022 by Tamela Luce
I’m leaving an excellent review of my massage therapist Jet. She is an exceptional therapist! I am leaving this review because the franchise sent me a text that if I left a positive review, she would get a “bonus.” Frankly, I find this to be a ridiculous way of getting good reviews and is not respectful of employees. If an employee is doing a good job, reward them rather than subject any additional remuneration to the whims of its customers. Excellent review for Jet. Poor review of Massage Envy’s employment practices.
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December 2022 by Rachael Fangel
Elena was my massage therapist and she was great! She was incredibly kind and willing to listen. The front of house receptionist was great as well. She managed multiple customers in an effective time and was friendly during the rush.
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December 2022 by Gaurav Arora
I don’t want to write this review because it will make it that much more difficult for me to make an appt with my favorite therapist. But I have to give credit where it’s due. Inga is AMAZING! She’s extremely knowledgeable and really works with you. Everyone is helpful. Go see the team in Collegeville.
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December 2022 by Eileen Connolly
Wonderful experience getting my first chemical peel. Could see the results right away. Lux was awesome explaining each step. Recommend highly!
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November 2022 by Diana Bragoli
A few good therapists- but very poorly run and horrible customer service. You pay for an hour and get 45min. They reschedule or cancel your appointments with out notification. And if you stop your membership they make sure you can’t use your credits you have already were charged for. Such a shame. Unfortunately I cannot recommend this place to anybody. Also Covid vaccines were never required of their employees.
