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March 2024 by Revera wudie
Great service! I called and Dave got me in same day and within an hour I had my head light bulb replaced.
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March 2024 by Michael Cellini
Dave was great. Walked me through the full process and found a way to help me save money. He’s great and I appreciate the service. It’s why we come back.
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March 2024 by Theresa Heinz
I made a 7:30 appointment on Saturday to have my car inspected and a sun roof leak to be fixed. I left my car. I had not heard anything by 3 PM, so I called and was told it had not been looked at. I waited several more hours and again called at 6:39 PM. At this point, I was told that it was not going to be worked on today; that the Inspector had left at 5:00 PM. When I said that I brought it in at 7:30 AM (my appointment time), I was told that they had to work on cars that weren't finished from the say before and that there were cars dropped off the night before! I WAS NOT TOLD ANY OF THIS WHEN I DROPPED OF MY CAR. I was not asked if there would be a problem if my car couldn't be inspected that day. We have been customers for years but this type service is unacceptable. We now need to find somewhere else to get our car worked on.
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March 2024 by Captain H. M. Murdock Howling Mad
Slow and over worked beyond what staff can do. Horrible pricing and bad manager. Can't do anything properly or right speed. The construction sucks and isn't going well
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February 2024 by Mario suren Perera
Had my worst pepboy experience at collegeville location. I dropped off my car in the morning for a get a patch on a tier. Returned around 6 pm in the afternoon to pick up the car. The tier wasn’t fixed until 6 pm. First the manager said the tier is fixed they only need to get it on the car. But the mechanic started working on the tier about 30 mins after I got there. I asked about it and manager said they found another issue with the tier. The tier had a nail and I noticed the mechanic pulling the nail out and fixing it after I went to pick the car up. There were no any other issues. They just didn’t get to it. Instead of accepting they didn’t fix it on time the manger lied to the customer. Very dissatisfied with the service. Did a drop off and had to wait additional 90 mins to pick up the car after I returned. Not recommending this shop.
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February 2024 by Kyara Rosario
Convenient, Did a same day appointment & were very helpful.
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February 2024 by Christy Wallace
My son made an appointment for 10:00 AM on Saturday to possibly have a new tire put on. They told him there were a few appointments ahead of him so he’d have to leave his car as they’re understaffed. Fine.4:30 the NEXT AFTERNOON he is finally getting his car back. They never even apologized!! AND he had to call them several times to get an update.VERY POOR customer service! I get that places are understaffed but that is NO EXCUSE for such poor customer service and to not even apologize.And several people came and went while he sat there for over 2 HOURS after them having the car for over a day and a half. It took him going in for them to finally even look at the car!They took advantage because my son didn’t cause a scene or anything. Extremely unprofessional!
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February 2024 by Vicki Devlin
My dad’s car needed a new battery. They conveniently had an opening on the same day (Sunday). I had explained to Dave at the front desk that my dad barely drives the car. He recommended a switch on the battery so that we can turn off the electrical use when not using for long periods of time. It was a great suggestion ! They replaced the battery and installed the switch Service was friendly and knowledgeable.
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December 2023 by Joseph Lynch
Had a terrible experience last time I went here (an oil change and tire alignment took 3 days to complete despite setting up an appointment a week in advance). Called to set up state inspection, was put on hold for 8 minutes, and I hung up and took my business else where. Its 11 am on a Thursday - these people aren't busy they just outright suck.
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December 2023 by S Anthony
Drove 2 hrs to the area for an athletic event at the local college. Upon arrival my car battery light started blinking. I knew it wasn’t a good sign and was unsure if I would be able to make the drive back home. I found this story about a mile from campus and Dave and his technicians really saved us. He was able to get the car in quickly and replace the alternator the same day. Allowed me to still see my kid run at the meet and make the 2 hr drive back homeI’m forever grateful for this shop
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December 2023 by Julie Luongo
Hi, I just wanted to say how wonderful the people are at Pep Boys Collegeville, PA are. I came in because of a nail in my tire. After trying to take it to the place where I bought it was giving me a hard time. I decided to go to Pep boys, Mario was great and told me they he was sorry they, couldn't do it right then but if I left it they would take care of it. After coming back to have it replaced, Suzanne took over and I knew immediately I was in good hands. She asked Rocco to take care of the tire and while doing so, I asked, about having my brakes done. He said sure, they gave me a great price and had it all done in half an hour, also it was half the price that had been quoted other places. This team is not only is dedicate to their customers well-being but wonderful to deal with. I highly recommend them.
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December 2023 by Stacey Saba
I showed up as a walk in and they took me next in line for an oil change and tire rotation. The wait time was very reasonable especially given that I didn't make an appointment. They will try to sell you a lot of stuff that you may not be looking for, so be ready for that, but they did also remind me to get the coupons off the website.
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December 2023 by Pete Lagana
Dave the service manager was great! Even though they were super busy today he found a way to get my battery changed within hours. Saved me a lot of hassle. Super friendly and very customer oriented. Let me know about lots of promotions they have running all the time which will save me even more $ in the future. Will definitely be going back here.
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December 2023 by Timothy Rigler
Dave, the service manager, and his team saved the day in an emergency with the fastest pit crew style tire change I’ve seen. Due to their expedient service, there were 12 more happy Eagles fans able to make it to the game on time. They were very friendly, and even still willing to provide a fair price in such an emergency. Thank you for saving the day. Go Birds!
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November 2023 by Colleen Boyle (Coach Colleen)
Store manager Dave is always so helpful and knowledgeable. Always willing to help you save money with coupons available. I have entrusted every car I’ve had for the last 25 years to them.
