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October 2023 by Sergio Kuik
Lacks simple customer service skills
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August 2023 by Navita Kaushal
no option to leave voice mail, when leave message for banker on his line never call back
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April 2023 by Arieyonna P.
I was turned away from Zoya Baibara a teller at this location for no exact reason seamed like discrimination. She shook her head no and told me she couldn't cash my check. I then spoke with the manager at this branch and he told her she could cash the check I had. She needs to work on her customer service because she gave me a bad experience at this location and made me feel embarrassed in-front of other customers for no apparent reason.
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November 2022 by Christina McNeill
Branch Mgr Mike Zollers, Chris Neal and "the other Mike" have been amazing in dealing with my parents, and then my Dad's finances after Mom's passing. They are very good at maneuvering through the ins and out of eldercare finances. Their patience has been unmatched. Kudos.
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September 2022 by Paul M
Bank officer, Chris, has been very helpful in person but impossible to reach by phone. There is no option to leave voice mail for a return call. I need assistance with an international banking matter but all I get are 10 minutes of repeated recordings to open an account or report a lost card. Frustrating and customer unfriendly, for sure.
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July 2022 by Keys Family
Wells Fargo - here they go again. Changing accounts without customer consent to fee based checking requiring a balance of $20,000 OR they charge you $25 per month, $300 per year. This behavior formerly resulted in the dismissal of two CEOs and fines. The ‘notification’ was their typical lawyer letter buried in account notification. In the smallest unreadable font. Assume if you have less than the fee amount in your account you are charged a $45 overdraft fee. Hoping to hear from WF management ??????
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July 2022 by Mary Ann S.
I called the phone number for my local branch. Phone tree a total quagmire. After 7 minutes on hold I am connected to a call center on Timbuktu. And female could not answer my question and put me on hold. I live in a small town and can call my TD branch directly. Unfortunately they could not provide the service I required.
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May 2022 by Cheryl Plower
Saturday 5/7 had a very positive experience. The branch manager went out if his way to assist, even though it was a transaction no longer handled by the bank. A+ customer service. Thank you
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April 2022 by Francis Ruggiero
Can never find a parking space anywhere near the bank—everything is full, yet no customers in the bank or other businesses. Cannot access Philly Soft Pretzel for the same reason. Who do all these cars belong to?
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August 2021 by Bt Col
After waiting 15 minutes, they inform me it will be $7.50 for them to cash my check. That is absolutely rediculous that you would need to pay for money that is yours. They should be ashamed.
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January 2021 by joe k
Did personal banking inside bank no problem got issue resolved
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November 2019 by James W.
This Wells Fargo Bank is located in the Collegeville Shopping Center in Collegeville Pa. It is a smaller Wells Fargo from what I observe, and I mainly use it for the ATM which is one of the ones you need to park and get out of the car to go and use, which could be a pain in crappy weather. Still, it is in a very convenient location and it is a few minutes from my school at Ursinus so this will be my main Wells Fargo Bank for my duration there.
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April 2019 by Jim Mcguire
Pleasant people. But way understaffed. Expect a long wait for simple items
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April 2019 by Sharonmk. Love
Always have a Pleasant Experience :)
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February 2019 by Veronica C.
These people are awful. Especially Sandy. Wouldn't cash a check for my contractor because penmanship didn't match. This is after a phone conversation explaining the reason the amount was left blank was because we weren't sure of total due at the end. Rude and mean to the contractor. We told him to go and try again after speaking to them and they still refused to cash it. Why did they not contact us again? Leaving this place finally.
